Senior Service Advisor
Sytner
Estimated pay: £10.03-15.78 per hour
Berkshire
Full time, permanent
The Breakroom Take
- Recommended by parents
- Respectful managers
- Proper training
- Proper breaks
About Sytner
Sytner is a car dealership company. They buy and sell cars.
Job description from Sytner
About the role
We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Sunningdale.
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
Sytner Senior Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About you
Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please
What employees say
Pay
-
Needs improving
-
Most people don’t get paid breaks
Do customer service advisors at Sytner get paid breaks?
No. Most people don’t get paid breaks.
How we know this
90% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Hours and flexibility
-
Good
-
Easy to book holiday
How easy is it for customer service advisors to book a holiday at Sytner?
Most people find it easy to book holiday.
How we know this
100% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Workplace
-
Okay
-
Only some people get proper breaks
Do customer service advisors at Sytner get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for customer service advisors to work at Sytner?
Some people feel stressed here.
How we know this
50% of people say they often feel stressed at work.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people recommend their team
Do customer service advisors at Sytner recommend working with their team?
Only some people recommend working with their team.
How we know this
40% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do customer service advisors get enough training when they start at Sytner?
Most people got enough training when they started.
How we know this
70% of people report they got enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are customer service advisors given support to progress at Sytner?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
-
Head office only partly understands what’s happening
Do customer service advisors think Sytner head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
60% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between September 2023 and March 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do customer service advisors feel well informed about how Sytner is doing?
Most people feel well informed about how the company is doing.
How we know this
73% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Sytner employees say about their job
-
Best thing
Some people there
Worst thing
In office every day
Work till 6
Constant workContact centre advisor at Sytner, March 2025
-
Best thing
Half the staff are decent to work with.
Worst thing
Communication is poor between departments.
Vehicle technician at Sytner, January 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 10 Sytner employees who took the Breakroom Quiz between September 2023 and March 2025.
Take the Breakroom Quiz to compare your job.