Customer Service Advisor
NRS Healthcare
No pay info
Theale, Berkshire, RG7 4BQ, United Kingdom
Permanent
The Breakroom Take
- Respectful managers
About NRS Healthcare
NRS Healthcare supplies the NHS with disability and mobility aids.
Job description from NRS Healthcare
Are you someone who is passionate about how we care for the most vulnerable people in society? Do you possess an excellent telephone manner, providing empathy, care and professionalism.
This role will including a Saturday on a rota basis.
Our Community Service Centre in Berkshire is currently looking for a Customer Service Advisor to join our friendly team and provide support to our Service Users.
NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector.
We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, preventing the need for them to stay in hospital for any longer than is necessary, allowing the NHS to deliver frontline care where it is needed most.
Our Customer Service Advisors are a pivotal part of the success of the service we provide. From arranging deliveries and collections of equipment with service users to answering inbound calls from Service Users and Occupational Therapists, your role as a Customer Service Advisor will be varied.
As well as assisting Service Users, you will also liaise with the Community Equipment Technicians to ensure the service runs smoothly whilst being responsible for providing excellent customer service to our Service users and resolving any issues in an efficient and timely matter.
This role requires strong computer skills and previous experience in customer service roles.
Our Service Centre is based in Berkshire and provide equipment and services to service users across various locations in our area.
Most importantly, you'll have the necessary care and compassion required to ensure our Service runs smoothly, so our Service users receive the best possible customer service.
If interested, please click apply and if suited, one of the team will call you to discuss these opportunities. This is a fantastic opportunity to join NRS at a time where are looking at ways in which we can improve our customer service standards to ensure our service users receive as efficient and professional experience as possible at the time where they or a family member need it most.
We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:
- 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
- Comprehensive sick pay scheme
- Pension Scheme and Life Assurance
- Exclusive employee discounts, savings and competitions
- Bike to work scheme
- Childcare Vouchers
- Free Parking
- Employee Assistance programme
What employees say
Pay
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Good
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Most people are paid a living wage
Do NRS Healthcare pay a living wage?
Most people are paid a living wage.
How we know this
69% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do NRS Healthcare pay market rates?
Only some people are paid above average for their job.
How we know this
63% of people are paid below average for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at NRS Healthcare get paid breaks?
No. Most people don’t get paid breaks.
How we know this
95% of people say they don’t get paid breaks.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do NRS Healthcare pay sick pay?
Yes. Most people get proper sick pay.
How we know this
67% of people say they would get paid if they were sick but scheduled to work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at NRS Healthcare do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
77% of people report that they don’t do extra unpaid work.Based on data from 13 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Only some people get a choice of shifts
Do NRS Healthcare workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at NRS Healthcare?
Some people find it hard to book holiday.
How we know this
37% of people report it’s hard to book holidays.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do NRS Healthcare managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
83% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at NRS Healthcare?
Some people find it hard to take sick leave.
How we know this
37% of people report that it’s hard to take time off if they are sick.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at NRS Healthcare feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at NRS Healthcare get proper breaks?
Some people don’t get proper breaks.
How we know this
67% of people report that they don’t get to take proper breaks.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at NRS Healthcare?
Most people feel stressed here.
How we know this
90% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at NRS Healthcare enjoy their jobs?
Only some people enjoy their job.
How we know this
50% of people report they don’t enjoy their job.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at NRS Healthcare recommend working with their team?
Only some people recommend working with their team.
How we know this
64% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
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Most people don’t get enough training
Do people get enough training when they start at NRS Healthcare?
Most people didn’t get enough training when they started.
How we know this
81% of people report they didn’t get enough training when they started working here.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at NRS Healthcare?
Most people aren’t given support to progress here.
How we know this
In the last year, 73% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think NRS Healthcare head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how NRS Healthcare is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
70% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What NRS Healthcare employees say about their job
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Best thing
Helping vulnerable people recover mobility
Worst thing
Low pay, poor trading, poor work load managment, presumed you will work over your hours, poor vehicle maintenance and time given to maintain, non problem solving by managment, high staff turnover, very poor pay, no sick pay, if you don't like it then leave attitude. Paint a good picture, but scrape of the paint and it's an old rusty company with poor values to staff and clients.
Employee at NRS Healthcare, January 2025
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Best thing
Job satisfaction
Helping peopleWorst thing
No support
Lazy people working
Nothing changes, under staffedEmployee at NRS Healthcare, May 2024
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CloseWhy is there no pay info?
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However, sometimes even that isn’t possible.