Posted 4 days ago

Customer Assistant (fixed term 25-30 hours) - Tipperary

Tesco
Pay Estimated pay: £12.01-12.64 per hour

Location UK
Contract time Contract

The Breakroom Take

6.6

Rated 6.6 out of 10, based on 11,091 employees who took the Breakroom Quiz

See all job reviews

  • Free food
  • Pays all ages fairly
  • Recommended by students
  • Respectful managers
  • Proper breaks

About Tesco

Tesco is the largest supermarket chain in the UK.

Job description from Tesco

We pride ourselves on offering customers the biggest range of products around. And that's not just food, but everything from clothes and kettles to financial services.

But did you know we offer the biggest job opportunities too? With stores across the UK and Ireland, and a variety of roles, we are always looking for people who are as passionate about helping customers as we are.

Our Every Little Helps approach doesn't just apply to our customers. It's at the very heart of everything we do at work – and it's what makes us different. We believe in treating each other with respect, and everyone having the opportunity to get on. That's what makes Tesco such a great place to work

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for:

Always put the customer first and consider them in everything you do.
Get to know your customers and serve them with pride.
Help to ensure products and services are available for customers at all times.
Handle all products with care to maintain quality and ensure they reach the customer in the best condition.
Keep the shop floor and back areas clean and tidy at all times.
Using the training you receive, follow department routines and processes.
Follow all company policies and adhere to Health and Safety routines.
Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments.

You will need:

Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
Works hard for customers, your team and your department.
You are able to prioritise to ensure anything you do is right for our customers.
Adaptable and resilient to meet the ever changing demands of our business.
You must be able to follow instructions either verbal or written.
You are reliable and a good timekeeper.
You must be smart and tidy at all times.

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Bonus Scheme*
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
Life Assurance
Pension Scheme*
Save As You Earn Scheme*
Paid Family Leave
Bike to Work
Long Service Awards
Commuter Scheme

*Entry requirements and rules of the scheme apply

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

What employees say

Pay

    Good
  • Most people are paid a living wage

    Do Tesco pay customer assistants enough to live on?

    Most people are paid a living wage.

    How we know this

    93% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 461 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Tesco pay customer assistants market rates?

    Most people are paid above average for their job.

    How we know this

    94% of people are paid above average for the type of work they do.

    Based on data from 512 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do customer assistants at Tesco get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Tesco pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 555 people who took the Breakroom Quiz between October 2024 and April 2025.

  • Needs improving
  • Most people don’t get paid breaks

    Do customer assistants at Tesco get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    95% of people say they don’t get paid breaks.

    Based on data from 503 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Tesco pay customer assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    86% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 450 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do customer assistants at Tesco do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    81% of people report that they don’t do extra unpaid work.

    Based on data from 467 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do customer assistants get of their shift pattern at Tesco?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 39% of people with changing schedules report getting one week notice or less.
    • 16% of people with changing schedules report getting two weeks notice.
    • 22% of people with changing schedules report getting three weeks notice.
    • 22% of people with changing schedules report getting four weeks notice or more.

    Based on data from 238 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do customer assistants at Tesco worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    73% of people report they don’t worry about getting enough hours.

    Based on data from 506 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do customer assistants at Tesco get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    38% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 458 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for customer assistants at Tesco to change shifts?

    Some people find it hard to change shifts.

    How we know this

    53% of people report that it’s hard to change shifts if they need to.

    Based on data from 367 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for customer assistants to book a holiday at Tesco?

    Most people find it easy to book holiday.

    How we know this

    73% of people report it’s easy to book holidays.

    Based on data from 455 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Shifts don’t get changed at short notice

    Do Tesco managers change customer assistants shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    76% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 481 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for customer assistants to take sick leave at Tesco?

    Some people find it hard to take sick leave.

    How we know this

    37% of people report that it’s hard to take time off if they are sick.

    Based on data from 440 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is customer assistants at Tesco job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    86% of students report this is a good place to work if you’re studying.

    Based on data from 161 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Good
  • Most parents say it’s good

    Is working as customer assistants at Tesco good if you have caring responsibilities?

    Most parents and carers say this is a good place to work.

    How we know this

    69% of people who care for a child or other relative report this is a good place to work.

    Based on data from 97 people who took the Breakroom Quiz between October 2024 and April 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Good
  • Most people feel treated with respect

    Do customer assistants at Tesco feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    68% of people say they’re treated with respect by their managers.

    Based on data from 441 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do customer assistants at Tesco get proper breaks?

    Most people get proper breaks.

    How we know this

    86% of people report that they get to take proper breaks.

    Based on data from 488 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for customer assistants to work at Tesco?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 470 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do customer assistants at Tesco enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    45% of people report they don’t enjoy their job.

    Based on data from 418 people who took the Breakroom Quiz between January 2025 and April 2025.

  • Okay
  • Only some people recommend their team

    Do customer assistants at Tesco recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    47% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 510 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do customer assistants get enough training when they start at Tesco?

    Some people didn’t get enough training when they started.

    How we know this

    37% of people report they didn’t get enough training when they started working here.

    Based on data from 474 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are customer assistants given support to progress at Tesco?

    Only some people are given support to progress here.

    How we know this

    In the last year, 61% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 434 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do customer assistants think Tesco head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 445 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do customer assistants feel well informed about how Tesco is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    60% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 453 people who took the Breakroom Quiz between January 2025 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Tesco

What Tesco employees say about their job

  • Best thing

    The money pays the bills .

    Worst thing

    Management is awful . The workload is heavy and management constantly push you harder and harder no matter if you are working your hardest . There is no respect from management to staff .

    6.0

    Customer assistant nights at Tesco, April 2025

  • Best thing

    Very easy work, don’t have that many interactions with customers,

    Worst thing

    finish time varies day to day but usually 2pm - quite misleading from job title. very repetitive work can be boring

    7.0

    Dot com picker at Tesco, April 2025

See more reviews
  • Best thing

    - Great colleagues, good relationships.
    - Decent benefits/discount.
    - Requests, reports, concerns taken seriously.
    - Good shift patterns, plenty of overtime and flexibility.
    - Fair breaks, although unpaid.
    - Opportunities for training and moving up the ladder.
    - Good policy.

    Worst thing

    - Often short staffed
    - Stressful environment when things aren’t done in time, which can sometimes be impossible.
    - Some inconsideration for mental or physical health for colleagues when shift management is under pressure.
    - Unpaid breaks.
    - Little notice when aisles/ends are changed or moved leading to confusion and wasted time.

    7.1

    Collegue at Tesco, March 2025

  • Best thing

    Best things are some customers are so kind and nice and that the staff working the floor are so kind and nice to work with easy to get along with

    Worst thing

    Policys supporting familys as they dont support at all and management not having a clue what its like on the floor on a day to day basis and thinking we are machines and can get everything done that they expect when they cant even finish it themselves

    6.6

    Store assistant at Tesco, March 2025

  • Best thing

    Only do 3 nights and it's not mentally draining

    Worst thing

    Nights, can be stressful if delivery is big and mostly sleep because I do nights and get sick more often

    6.0

    Nightshift worker at Tesco, March 2025

  • Best thing

    Only the coworkers, they are lovely. I mean specifically not the managers.

    Worst thing

    Being harassed every single day, I do mean that literally, about how I am not doing my job well. No accounting for progress I’ve made since I’ve started, just straight up criticism.

    6.0

    Tesco colleague at Tesco, February 2025

  • Best thing

    Pay is good

    Worst thing

    Manager is very narcissistic
    Very boring
    Insanity
    Manager is horrendous to staff but is sometimes okay which makes you feel like your walking on thin ice

    6.8

    Sale assistant at Tesco, February 2025

  • Best thing

    Family / colleague discount
    Flexible hours

    Worst thing

    Stress factors
    Over reliance on making sure entire store is ‘faced up’ - customers do not care about nor do they know what this is.

    6.8

    Customer assistant at Tesco, February 2025

  • Best thing

    Set shifts, overtime flexibility, decent pay.

    Worst thing

    Rude customer's and colleagues, sickness is not a good idea, have to take charge of your break as nobody will inform you.

    6.0

    Customer assistant at Tesco, December 2024

  • Best thing

    Being able to help and give back to those who have paved the way in previous generations

    Worst thing

    Being told “customers are always right” when 90% of the time they’re not

    7.0

    Customer assistant at Tesco, October 2024

  • More reviews from Tesco employees

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