Sales Assistant
Mulberry
No pay info
United Kingdom
Contract
The Breakroom Take
- Proper training
- Proper breaks
About Mulberry
Mulberry is a luxury fashion brand. They're known for their handbags, as well as womenswear and menswear.
Job description from Mulberry
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
You will always be customer focused:
- You will create a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging and memorable customer experience in your store.
- You will develop and maintain key customer relationships using instore CRM tools to support you.
- You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
You will be responsible:
- You will be curious about the business and willing to share your ideas.
- You will enjoy working as part of a team and nurture relationships with your colleagues.
- You will deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
- You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
- Engaging
- Agile
- Curious
- In love with fashion!
What we will do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Mulberry pay a living wage?
Most people are paid a living wage.
How we know this
72% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 18 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Mulberry pay market rates?
Only some people are paid above average for their job.
How we know this
38% of people are paid below average for the type of work they do.Based on data from 13 people who took the Breakroom Quiz between November 2022 and August 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at Mulberry get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Mulberry pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
53% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 15 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Mulberry do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
81% of people report that they don’t do extra unpaid work.Based on data from 16 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Mulberry?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 29% of people with changing schedules report getting one week notice or less.
- 14% of people with changing schedules report getting two weeks notice.
- 29% of people with changing schedules report getting three weeks notice.
- 29% of people with changing schedules report getting four weeks notice or more.
Based on data from 14 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do workers at Mulberry worry about hours?
Most people don’t worry about getting enough hours.
How we know this
90% of people report they don’t worry about getting enough hours.Based on data from 10 people who took the Breakroom Quiz between August 2022 and July 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Mulberry workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
62% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
-
Easy to change shifts
How easy is it for Mulberry workers to change shifts?
Most people find it easy to change shifts.
How we know this
67% of people report that it’s easy to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Mulberry?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 18 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Mulberry managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
69% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Mulberry?
Most people find it easy to take sick leave.
How we know this
75% of people report that it’s easy to take time off if they are sick.Based on data from 16 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Mulberry feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
47% of people say they’re not treated with respect by their managers.Based on data from 15 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do people at Mulberry get proper breaks?
Most people get proper breaks.
How we know this
88% of people report that they get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Mulberry?
Some people feel stressed here.
How we know this
67% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Mulberry enjoy their jobs?
Only some people enjoy their job.
How we know this
35% of people report they don’t enjoy their job.Based on data from 17 people who took the Breakroom Quiz between January 2023 and December 2024.
Okay
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Only some people recommend their team
Do people at Mulberry recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Mulberry?
Most people got enough training when they started.
How we know this
69% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Mulberry?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 18 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Mulberry head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 17 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Mulberry is doing?
Only some people feel well informed about how the company is doing.
How we know this
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between January 2023 and December 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Mulberry employees say about their job
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Best thing
i get respect by co workers and managers, i'm not forced or pressured to perform jobs above my role
Worst thing
nothing i can think of
Experience expert at Mulberry, September 2023
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Best thing
Some colleagues are nice to work with
Worst thing
Militant management style, one rule for management another for everyone else, fearmongering tactics used, staff lie and gossip, not worth the pay
Customer experience assistant at Mulberry, October 2022
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