Customer Service Advisor - Travel Money
Sainsbury’s
Estimated pay: £12.00-12.62 per hour
Market Harborough, Market Harborough
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Proper breaks
About Sainsbury’s
Sainsbury’s is the third largest supermarket chain in the UK.
Job description from Sainsbury’s
You'll be the face of Travel Money for Sainsbury's Bank, and that means you'll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.
You'll focus on the important task of handling currency, so good attention to detail is essential. There'll be a close-knit supportive team around you, but you'll be running the bureau on your own most of the time, so you'll need to be confident in making decisions too.
Ideally, you'll have a background in finance or cash handling but if not, the great news is that previous experience isn't essential, as we provide all the training you need. What's important is that you love helping people, you have a good eye for detail and you're comfortable working with large amounts of money and figures.
Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:
- Discount card - provided after 4 weeks that gives you 10% on most items in Sainsbury's, Argos and Habitat. Discount is increased at Sainsbury's to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
- Generous holiday entitlement - based on the hours you work.
- Family leave - generous maternity and paternity leave.
- Pension - Sainsbury's will match between 4-7% of your pension contributions.
- Sainsbury's share schemes - allowing you to save directly from your pay to buy Sainsbury's shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
- Wellbeing support - including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
- Colleague networks - a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
- Cycle to work scheme - hire a bike and accessories, saving on tax and national insurance.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
There's also a range of shift patterns available, as long as you're flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you'll find something that works for you.
Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
Market Harborough, Market Harborough
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Sainsbury’s pay trading assistants enough to live on?
Most people are paid a living wage.
How we know this
94% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 215 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Sainsbury’s pay trading assistants market rates?
Most people are paid above average for their job.
How we know this
96% of people are paid above average for the type of work they do.Based on data from 237 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do trading assistants at Sainsbury’s get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Sainsbury’s pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 314 people who took the Breakroom Quiz between May 2024 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do trading assistants at Sainsbury’s get paid breaks?
No. Most people don’t get paid breaks.
How we know this
97% of people say they don’t get paid breaks.Based on data from 214 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Sainsbury’s pay trading assistants sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
53% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 197 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do trading assistants at Sainsbury’s do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
75% of people report that they don’t do extra unpaid work.Based on data from 217 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do trading assistants get of their shift pattern at Sainsbury’s?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 38% of people with changing schedules report getting two weeks notice.
- 32% of people with changing schedules report getting three weeks notice.
- 13% of people with changing schedules report getting four weeks notice or more.
Based on data from 152 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do trading assistants at Sainsbury’s worry about hours?
Most people don’t worry about getting enough hours.
How we know this
83% of people report they don’t worry about getting enough hours.Based on data from 232 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do trading assistants at Sainsbury’s get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 234 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for trading assistants at Sainsbury’s to change shifts?
Most people find it hard to change shifts.
How we know this
69% of people report that it’s hard to change shifts if they need to.Based on data from 168 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for trading assistants to book a holiday at Sainsbury’s?
Some people find it hard to book holiday.
How we know this
35% of people report it’s hard to book holidays.Based on data from 208 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Sainsbury’s managers change trading assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
34% of people say their manager changes their shifts at the last minute.Based on data from 222 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for trading assistants to take sick leave at Sainsbury’s?
Some people find it hard to take sick leave.
How we know this
53% of people report that it’s hard to take time off if they are sick.Based on data from 196 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is trading assistants at Sainsbury’s job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
89% of students report this is a good place to work if you’re studying.Based on data from 140 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working as trading assistants at Sainsbury’s good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
43% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 69 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do trading assistants at Sainsbury’s feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 213 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do trading assistants at Sainsbury’s get proper breaks?
Most people get proper breaks.
How we know this
83% of people report that they get to take proper breaks.Based on data from 203 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful for trading assistants to work at Sainsbury’s?
Some people feel stressed here.
How we know this
66% of people say they often feel stressed at work.Based on data from 223 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do trading assistants at Sainsbury’s enjoy their jobs?
Only some people enjoy their job.
How we know this
54% of people report they don’t enjoy their job.Based on data from 184 people who took the Breakroom Quiz between January 2025 and April 2025.
Okay
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Only some people recommend their team
Do trading assistants at Sainsbury’s recommend working with their team?
Only some people recommend working with their team.
How we know this
52% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 237 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do trading assistants get enough training when they start at Sainsbury’s?
Some people didn’t get enough training when they started.
How we know this
45% of people report they didn’t get enough training when they started working here.Based on data from 222 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are trading assistants given support to progress at Sainsbury’s?
Most people aren’t given support to progress here.
How we know this
In the last year, 70% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 210 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do trading assistants think Sainsbury’s head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 199 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do trading assistants feel well informed about how Sainsbury’s is doing?
Only some people feel well informed about how the company is doing.
How we know this
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 206 people who took the Breakroom Quiz between January 2025 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Sainsbury’s employees say about their job
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Best thing
It on most days is a straightfoward shift
Worst thing
the workload can be overwhelming some days
Customer assistant at Sainsbury’s, March 2025
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Best thing
Being able to talk to new people
Worst thing
Night shifts and never got proper training.
Trading assistant at Sainsbury’s, March 2025
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About this pay
CloseEstimated pay
This pay estimate is based on data from 237 Sainsbury’s employees who took the Breakroom Quiz between January 2025 and April 2025.
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