Contact Centre Agent
Auto Windscreens
No pay info
Chesterfield, S40 2UZ
Full time, permanent
The Breakroom Take
- People enjoy this job
- Proper training
About Auto Windscreens
Auto Windscreens repair and replace windscreens.
Job description from Auto Windscreens
Start Date 19/05/2025
We’re hiring Contact Centre Agents to join our team in Chesterfield. This is a fantastic opportunity to develop your career with a company that values its people and provides a supportive and engaging workplace.
What You’ll Do:- Be the first point of contact for customers, handling queries across multiple channels (phone, webchat, email, WhatsApp, SMS).
- Assist customers with booking services, managing claims, and providing accurate information.
- Work within a structured 24/7 contact centre environment, ensuring excellent customer service.
- Receive full training and ongoing development to help you succeed in your role.
✔ Flexible working patterns to suit your lifestyle
✔ A welcoming and supportive team environment
✔ Career progression opportunities with continuous coaching and development
✔ Onsite facilities, including a games room, break areas, and free hot refreshments
- Strong customer service and communication skills
- Ability to work as part of a team in a fast-paced environment
- A professional and empathetic approach when handling customer queries
- Willingness to learn and adapt to new processes
If you're interested in joining a company that values its employees and offers great development opportunities, we’d love to hear from you!
What employees say
Pay
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Good
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Most people are paid a living wage
Do Auto Windscreens pay a living wage?
Most people are paid a living wage.
How we know this
77% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Auto Windscreens pay market rates?
Most people are paid less than average for their job.
How we know this
69% of people are paid below average for the type of work they do.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
-
Only some people get paid breaks
Do workers at Auto Windscreens get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
58% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Auto Windscreens pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
71% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Auto Windscreens?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Auto Windscreens?
Some people find it hard to take sick leave.
How we know this
57% of people report that it’s hard to take time off if they are sick.Based on data from 14 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Auto Windscreens feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
42% of people say they’re not treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between January 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Auto Windscreens get proper breaks?
Most people don’t get proper breaks.
How we know this
85% of people report that they don’t get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Auto Windscreens?
Some people feel stressed here.
How we know this
58% of people say they often feel stressed at work.Based on data from 12 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at Auto Windscreens enjoy their jobs?
Most people enjoy their job.
How we know this
83% of people report they enjoy their job.Based on data from 12 people who took the Breakroom Quiz between January 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at Auto Windscreens recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 14 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Auto Windscreens?
Most people got enough training when they started.
How we know this
93% of people report they got enough training when they started working here.Based on data from 14 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Auto Windscreens?
Only some people are given support to progress here.
How we know this
In the last year, 46% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Auto Windscreens head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 12 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Auto Windscreens is doing?
Most people feel well informed about how the company is doing.
How we know this
69% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Auto Windscreens employees say about their job
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Best thing
No bits looking over my shoulder
Worst thing
My boss
Windscreen technician at Auto Windscreens, November 2024
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CloseWhy is there no pay info?
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