Customer Service Assistant
Wickes
£12.21 per hour
Chesterfield, Derbyshire
Part time
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper breaks
About the job
Job description from Wickes
About you...Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Vacancy Reference # 99234
"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"
About Wickes
Wickes is a retailer. They sell DIY and building supplies.
The best things about working at Wickes
- 80% of students say it’s good
- 78% say they get proper breaks
- 74% of parents and carers say it’s good
Featured by Wickes, based on 469 employees who took the Breakroom Quiz
Perks of working at Wickes from Wickes
- 🎉 Flexible working
- 💵 Annual Bonus scheme
- 🕺 Life Assurance cover
- ✏️ Pension Scheme
- ⭐️ 20% Wickes Colleague Discount
- 👪 Employee Assistance Programme
- 🏆 Wickes Rewards - Rewards & Discounts with over 1,000 retailer offers available, Colleague recognition awards
- 🚲 Cycle to work scheme
- 💡 Additional benefits dependant on role
What Wickes employees say
469 Wickes employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for Wickes
Pay
-
Needs improving
-
Most people aren’t paid a living wage
Do Wickes pay customer assistants enough to live on?
Most people are not paid a living wage.
How we know this
90% of people say they are paid below the Real Living Wage for where they live.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Wickes pay customer assistants market rates?
Most people are paid less than average for their job.
How we know this
70% of people are paid below average for the type of work they do.Based on data from 57 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 21s get paid less than everyone else
Do customer assistants at Wickes get paid the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Wickes pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 84 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
-
Most people don’t get paid breaks
Do customer assistants at Wickes get paid breaks?
No. Most people don’t get paid breaks.
How we know this
92% of people say they don’t get paid breaks.Based on data from 52 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Wickes pay customer assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
94% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do customer assistants at Wickes do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
75% of people report that they don’t do extra unpaid work.Based on data from 51 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do customer assistants get of their shift pattern at Wickes?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 30% of people with changing schedules report getting one week notice or less.
- 36% of people with changing schedules report getting two weeks notice.
- 22% of people with changing schedules report getting three weeks notice.
- 12% of people with changing schedules report getting four weeks notice or more.
Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do customer assistants at Wickes worry about hours?
Most people don’t worry about getting enough hours.
How we know this
73% of people report they don’t worry about getting enough hours.Based on data from 56 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do customer assistants at Wickes get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
37% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 52 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for customer assistants at Wickes to change shifts?
Some people find it hard to change shifts.
How we know this
46% of people report that it’s hard to change shifts if they need to.Based on data from 37 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for customer assistants to book a holiday at Wickes?
Most people find it easy to book holiday.
How we know this
74% of people report it’s easy to book holidays.Based on data from 47 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Wickes managers change customer assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
36% of people say their manager changes their shifts at the last minute.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for customer assistants to take sick leave at Wickes?
Some people find it hard to take sick leave.
How we know this
46% of people report that it’s hard to take time off if they are sick.Based on data from 46 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is customer assistants at Wickes job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
79% of students report this is a good place to work if you’re studying.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
-
Most parents say it’s good
Is working as customer assistants at Wickes good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
75% of people who care for a child or other relative report this is a good place to work.Based on data from 12 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do customer assistants at Wickes feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do customer assistants at Wickes get proper breaks?
Most people get proper breaks.
How we know this
92% of people report that they get to take proper breaks.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for customer assistants to work at Wickes?
Some people feel stressed here.
How we know this
57% of people say they often feel stressed at work.Based on data from 49 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do customer assistants at Wickes enjoy their jobs?
Only some people enjoy their job.
How we know this
50% of people report they don’t enjoy their job.Based on data from 40 people who took the Breakroom Quiz between April 2024 and April 2025.
Okay
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Only some people recommend their team
Do customer assistants at Wickes recommend working with their team?
Only some people recommend working with their team.
How we know this
61% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 57 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do customer assistants get enough training when they start at Wickes?
Some people didn’t get enough training when they started.
How we know this
48% of people report they didn’t get enough training when they started working here.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are customer assistants given support to progress at Wickes?
Only some people are given support to progress here.
How we know this
In the last year, 59% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 51 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do customer assistants think Wickes head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 53 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do customer assistants feel well informed about how Wickes is doing?
Only some people feel well informed about how the company is doing.
How we know this
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Wickes job reviews
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Best thing
Great coworkers. Chilled out customers.
Worst thing
A lot of work. Always something going on. Either long queues of customers or mountains of stock to put away. A lot of lifting at times
Customer service at Wickes, March 2025
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Best thing
the people i work with
Worst thing
pay
Colleague at Wickes, February 2025
Breakroom’s rough guide to being a retail or sales assistant
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
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