Customer Support Administrator

• Location: Plymouth
• Job Type: Full-time (35 hrs a week, 9am-5pm)
• Salary: £22,932 pa, progression opportunities

Join my clients dedicated Customer Service team as a Customer Support Coordinator, where you will play a crucial role in delivering exceptional service to their customers. This position is ideal for someone passionate about customer care and compliance within the financial services sector.

• Efficiently handle incoming and outgoing calls, providing accurate and informative guidance and resolutions to customer inquiries.
• Build and maintain positive rapport with customers, ensuring excellent service in every interaction.
• Perform various administrative duties including letter writing, document updating, and updating account details in response to customer requests.
• Manage mortgage accounts, including providing annual statements and conducting property information checks.
• Ensure strict compliance with all internal procedures and regulatory requirements (FCA, GDPR, Complaint Handling, and Vulnerable Customer management).
• Process post-completion applications as requested by customers.
• Assist in the testing of new products and changes within internal systems as required.
• Stay updated with internal training and e-learning, and proactively engage in personal development.

• Polite and friendly telephone manner.
• Positive and proactive attitude towards work and personal development.
• Confident in using Microsoft Office packages (Word, Excel, Outlook).
• Minimum grade C in GCSE Maths and English (or equivalent).
• Keen eye for detail and a curious nature.
• Experience in a regulated environment (e.g., banking, finance, insurance) is preferred.
• Previous customer service experience is advantageous.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive team environment.

This role is subject to the successful completion of a 3-month probation period.