Retail Team Leader
Superdry
From £13.06 per hour
454 Provan Walk, Glasgow, Glasgow City, G34 9DY, United Kingdom
Full time
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper training
- Proper breaks
About Superdry
Superdry is a fashion retailer. They're known for their casual styles for women and men.
Job description from Superdry
Reference: 12166
Location: Superdry Glasgow Fort
Closing date for applications: 19.05.25
Hours: 37.5 hours per week
Salary: From £13.06
The Role
Retail Team Leader... we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate's team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what's best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI's required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don't want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team
- Support and motivate your teammates to deliver amazing levels of service.
- Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding...
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new style obsessed Superdry wardrobe with our generous clothing allowance
- Amazing staff discount with up to 50% online and in store
- Flexible working patterns inc. 4 day working for full time (dependent on store availability)
- Style and Service obsession fuelled by our awesome training and development
- Tailored made induction and onboarding to set you up for success
- Pension contributions
- Life assurance
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products
Who we are
Superdry have been making world class product for 15 years, and we're proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.
Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.
We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
-
Okay
-
Only some people are paid a living wage
Do Superdry pay floor managers enough to live on?
Some people are not paid a living wage.
How we know this
50% of people say they are paid below the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Superdry pay floor managers market rates?
Most people are paid less than average for their job.
How we know this
70% of people are paid below average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do floor managers at Superdry get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do floor managers get of their shift pattern at Superdry?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 20% of people with changing schedules report getting one week notice or less.
- 30% of people with changing schedules report getting two weeks notice.
- 10% of people with changing schedules report getting three weeks notice.
- 40% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Only some people get a choice of shifts
Do floor managers at Superdry get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
40% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Workplace
-
Good
-
Most people feel treated with respect
Do floor managers at Superdry feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 11 people who took the Breakroom Quiz between August 2022 and July 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do floor managers at Superdry get proper breaks?
Most people get proper breaks.
How we know this
80% of people report that they get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Only some people recommend their team
Do floor managers at Superdry recommend working with their team?
Only some people recommend working with their team.
How we know this
40% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do floor managers get enough training when they start at Superdry?
Most people got enough training when they started.
How we know this
80% of people report they got enough training when they started working here.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are floor managers given support to progress at Superdry?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
What Superdry employees say about their job
-
Best thing
My manager
Worst thing
A few employees who do no work but management let it slide because they are friends
Sales assistant at Superdry, February 2025
-
Best thing
50% discount
Worst thing
Bullying, two-tier standards and favourtism behaviours from management.
Sales assistant at Superdry, December 2024
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