Store Manager
River Island
Estimated pay: £24.4k-35.6k per year
East Kilbride, South Lanarkshire, G74 1LL, United Kingdom
Full time, permanent
- People enjoy this job
- Recommended by students
- Proper breaks
About the job
Job description from River Island
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
- Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
- Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
- Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
- Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
- Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
- Be a great communicator across all levels
- Have great leadership skills
- Be passionate about delivering a world class experience to our customers
- Have previous experience at Store Manager level or be an experienced Deputy Manager looking for your next step up
This Is For You...
- Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this you will also be entitled to a generous bonus scheme.
- Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
- Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
- Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
- Pension - A contributory private pension scheme
- Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
Keeping You Safe...
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.ukEvery Islander Counts
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
About River Island
River Island is a fashion retailer. They sell trend-driven fashion for women, men and children.
The best things about working at River Island
- 96% of students say it’s good
- 78% say they don’t do unpaid extra work
- 77% say they get proper breaks
Featured by River Island, based on 442 employees who took the Breakroom Quiz
Perks of working at River Island from River Island
- 💸 40% staff discount
- 🛍️ Thousands of discounts with well-known retailers such as Apple, Sky, Sainsbury’s and loads more
- 👕 Uniform allowance (dependant on your weekly contracted hours)
- ☕️ Kindness Cupboards - Fully stocked staff room with breakfast, lunch & hygiene items.
- 🛟 Wellbeing - Access to the Retail Trust, Mental Health Allies and our internal community groups.
Company values from River Island
Love what we do
Which means you'll:
Join a brand and a business you can believe in. Feel proud to share its story. And love being able to play a part in what’s next.
Share our connection to our customers and keep them at the heart of everything you do here.
Be energised by the pace we work at, the people you work with, the culture you’re part of and the things you make.
Inspired to Innovate
Which means you'll:
Be proud that you’re part of change that’s opening up possibilities and unlocking the potential of the Island like never before.
Unleash your inner entrepreneur. We can’t get enough of ideas, so share yours and welcome them from other Islanders.
Be free and trusted to create, whether it’s for customers, the brand or the Islanders around you.
Firm Beliefs
Which means you'll:
Feel looked after. We know what matters and we take care of each other.
Live and share the family’s values – doing the right thing for our customers, the Island and everyone on it.
Share our commitment to sustainability and our determination to do even more.
Every Islander Counts
Which means you'll:
Join a diverse community culture, where Islanders belong and feel part of something bigger.
Never face a challenge alone. We help and support each other – pitching in pulling together and sharing in every success.
Get the support and freedom to be your most brilliant self and do your most brilliant work, wherever and however you do it.
Diversity and inclusion statement from River Island
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
What River Island employees say
442 River Island employees have taken the Breakroom Quiz and told us what it’s really like to work there. Here’s everything they have told us:
Breakroom Rating for River Island
Pay
-
Good
-
Most people are paid a living wage
Do River Island pay floor managers enough to live on?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 26 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do River Island pay floor managers market rates?
Most people are paid above average for their job.
How we know this
72% of people are paid above average for the type of work they do.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do floor managers at River Island get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do River Island pay floor managers sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
52% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 23 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do floor managers at River Island do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
45% of people report that they do extra work that they don’t get paid for.Based on data from 20 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do floor managers get of their shift pattern at River Island?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 14% of people with changing schedules report getting one week notice or less.
- 43% of people with changing schedules report getting two weeks notice.
- 24% of people with changing schedules report getting three weeks notice.
- 19% of people with changing schedules report getting four weeks notice or more.
Based on data from 21 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Only some people get a choice of shifts
Do floor managers at River Island get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
38% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between January 2023 and November 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for floor managers at River Island to change shifts?
Some people find it hard to change shifts.
How we know this
59% of people report that it’s hard to change shifts if they need to.Based on data from 17 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it for floor managers to book a holiday at River Island?
Some people find it hard to book holiday.
How we know this
36% of people report it’s hard to book holidays.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do River Island managers change floor managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
55% of people say their manager changes their shifts at the last minute.Based on data from 20 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for floor managers to take sick leave at River Island?
Some people find it hard to take sick leave.
How we know this
55% of people report that it’s hard to take time off if they are sick.Based on data from 20 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people feel treated with respect
Do floor managers at River Island feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do floor managers at River Island get proper breaks?
Most people get proper breaks.
How we know this
73% of people report that they get to take proper breaks.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for floor managers to work at River Island?
Most people feel stressed here.
How we know this
68% of people say they often feel stressed at work.Based on data from 25 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do floor managers at River Island enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 18 people who took the Breakroom Quiz between November 2022 and November 2024.
Okay
-
Only some people recommend their team
Do floor managers at River Island recommend working with their team?
Only some people recommend working with their team.
How we know this
46% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do floor managers get enough training when they start at River Island?
Some people didn’t get enough training when they started.
How we know this
38% of people report they didn’t get enough training when they started working here.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are floor managers given support to progress at River Island?
Only some people are given support to progress here.
How we know this
In the last year, 38% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 24 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do floor managers think River Island head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
73% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 26 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do floor managers feel well informed about how River Island is doing?
Most people feel well informed about how the company is doing.
How we know this
79% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 24 people who took the Breakroom Quiz between October 2022 and September 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
River Island job reviews
-
Best thing
It's improved my social skill and I am able to see my strengths
Worst thing
Lack of communication with management, clothes are not worth the money
Sales adviser at River Island, February 2025
-
Best thing
Never getting bored always something to do
Worst thing
Management thinking they are above the rules they set
Employee at River Island, February 2025
Breakroom’s rough guide to being a retail store or shop manager
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
Similar jobs near East Kilbride, G74 1LL
Type in your email to save this job
Close
By signing up you’re agreeing to our terms and conditions and privacy policy.
About this pay
CloseEstimated pay
This pay estimate is based on data from 26 River Island employees who took the Breakroom Quiz between November 2022 and November 2024.
Take the Breakroom Quiz to compare your job.