Posted 6 days ago

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Assistant Manager - Ryde

Hays Travel
Pay Estimated pay: £21.8k-26.4k per year

Location Ryde, Isle of Wight, PO33 2HW, United Kingdom
Contract time Full time

The Breakroom Take

5.0

Rated 5.0 out of 10, based on 237 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Good shift notice
  • Respectful managers

About Hays Travel

Hays Travel is an independent travel agency.

Job description from Hays Travel

Job description

If you're passionate about travel, why not come and work at Travel Weekly's Best Agency to Work For 2024?
Competitive Salary & Unlimited Bonus Potential

Full Time

At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.

Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
  • upportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

What makes a successful Assistant Manager?
  • You've got a minimum of 2 years' experience as a Travel Consultant with a proven sales record
  • You're a problem-solving leader with the ability and experience to coach, develop and motivate a team to maximise job satisfaction and performance.
  • You have a customer focused approach to work towards and achieve individual and team sales targets
  • You're an enthusiastic and positive team player with a commitment to contribute to the growth of the business as well as the colleagues in your team
  • You live and breathe travel & tourism and so you have exceptional product knowledge
  • Your organisational and time-management skills help you always stay on top of your tasks.

If you do not have 2 years' experience of working in a travel agency, then please check out our New to Travel opportunities which is a fantastic way to join Hays Travel , see: https://careers.haystravel.co.uk/new-to-travel or alternatively to find out about our Foreign Exchange positions please visit Foreign Exchange jobs * Hays Travel

So, what does an Assistant Manager at Hays Travel do in a day?
  • Assistant Managers are integral to the effective day-to-day running of our branches. You will assist the branch manager in maximising sales and ensuring the profitability of the branch.
  • Career development is key - you will assist in supervising and coaching your team.
  • You will represent the branch in promotional events to increase the exposure; and use social media to promote offers, generate customer engagement and sales leads.
  • You will lead your team by example and set standards by achieving your own sales targets and learning & development objectives.
  • You, along with your branch manager, will ensure your team is motivated and effective so that the branch can benefit from the productivity


Why should you really work for Hays Travel?

There's more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
  • A range of training programmes to help you progress personally and professionally
  • Strong recognition and promotion opportunities
  • Opportunities to travel on educational trips
  • Discounts on booking your own holidays
  • Uncapped earning potential
  • Health care plan
  • Eyecare vouchers
  • Shopping discounts
  • Loyal service awards to celebrate important milestones
  • Recommend a friend scheme
  • Smile Rewards - A personalised Mastercard loaded with daily & monthly cash booking incentives
  • A work environment that thrives on uplifting one another


We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.

Map

Ryde, Isle of Wight, PO33 2HW, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid market rates

    Do Hays Travel pay assistant managers market rates?

    Only some people are paid above average for their job.

    How we know this

    40% of people are paid below average for the type of work they do.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Needs improving
  • Most people don’t get paid breaks

    Do assistant managers at Hays Travel get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    90% of people say they don’t get paid breaks.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Hays Travel pay assistant managers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    100% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Workplace

    Good
  • Most people feel treated with respect

    Do assistant managers at Hays Travel feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    80% of people say they’re treated with respect by their managers.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people enjoy their job

    Do assistant managers at Hays Travel enjoy their jobs?

    Most people enjoy their job.

    How we know this

    90% of people report they enjoy their job.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

  • Okay
  • Only some people recommend their team

    Do assistant managers at Hays Travel recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    50% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Good
  • Most people get enough training

    Do assistant managers get enough training when they start at Hays Travel?

    Most people got enough training when they started.

    How we know this

    70% of people report they got enough training when they started working here.

    Based on data from 10 people who took the Breakroom Quiz between January 2023 and December 2024.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Find out more about working at Hays Travel

What Hays Travel employees say about their job

  • Best thing

    Booking clients dream holidays, customer interaction & researching new destinations.

    Worst thing

    Price matching websites when we should be price parity, no sick pay (if you call in sick in the first year you lose your 1+ day extra annual leave bonus), Managers not following the same rules as their staff and working hours are very long.

    2.0

    Travel consultant at Hays Travel, March 2025

  • Best thing

    The people I meet

    Worst thing

    The management and the pressures they put on you

    1.6

    Travel consultant at Hays Travel, January 2025

See more reviews
  • Best thing

    I’m doing what I love and I have an amazing team

    Worst thing

    Stress and being shouted at

    7.0

    Travel consultant at Hays Travel, September 2024

  • Best thing

    it’s just so easy, i do nothing really

    Worst thing

    customers who don’t understand rates

    8.2

    Foreign exchange consultant at Hays Travel, June 2024

  • Best thing

    Cheaper holidays and bonuses

    Worst thing

    Targets

    7.1

    Branch manager at Hays Travel, April 2024

  • Best thing

    Progression

    Worst thing

    No recognition
    not paid enough
    hours worked, mon-sun, and bank holidays
    understaffed

    3.3

    Assistant manager at Hays Travel, January 2024

  • Best thing

    Finding great holidays all over the world for people

    Worst thing

    Low pay

    5.5

    Travel consultant at Hays Travel, March 2021

  • Best thing

    Love actually doing enquires and booking

    Worst thing

    No sick pay

    3.0

    Travel agent at Hays Travel, January 2021

  • Best thing

    I get along really well with the majority of my coworkers

    Worst thing

    Repetitive
    A lot of stress and pressure, even with pandemic

    4.1

    Travel consultant at Hays Travel, October 2020

  • Best thing

    The team I work with

    Worst thing

    The customers

    6.9

    Travel consultant at Hays Travel, August 2020

  • More reviews from Hays Travel employees

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