Hays Travel
Good news! Hays Travel has claimed their Breakroom profile.
They care about what their frontline employees think and want to be a good employer.
DismissHays Travel is an independent travel agency.
haystravel.co.uk
Rating based on 237 employees who took the Breakroom Quiz
About jobs at Hays Travel
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Hays Travel pay a living wage?
Most people are not paid a living wage.
How we know this
78% of people say they are paid below the Real Living Wage for where they live.Based on data from 60 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Hays Travel pay market rates?
Most people are paid less than average for their job.
How we know this
81% of people are paid below average for the type of work they do.Based on data from 62 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Hays Travel pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Hays Travel pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 81 people who took the Breakroom Quiz between April 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Hays Travel get paid breaks?
No. Most people don’t get paid breaks.
How we know this
84% of people say they don’t get paid breaks.Based on data from 69 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Hays Travel pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 64 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Hays Travel do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
46% of people report that they do extra work that they don’t get paid for.Based on data from 39 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Hays Travel?
Most people get 4 weeks notice of when they’re working.
How we know this
- 5% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 19% of people with changing schedules report getting three weeks notice.
- 67% of people with changing schedules report getting four weeks notice or more.
Based on data from 42 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Hays Travel worry about hours?
Most people don’t worry about getting enough hours.
How we know this
97% of people report they don’t worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Hays Travel workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 41 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Hays Travel workers to change shifts?
Some people find it hard to change shifts.
How we know this
63% of people report that it’s hard to change shifts if they need to.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Hays Travel?
Some people find it hard to book holiday.
How we know this
37% of people report it’s hard to book holidays.Based on data from 62 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Hays Travel managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 42 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Hays Travel?
Some people find it hard to take sick leave.
How we know this
52% of people report that it’s hard to take time off if they are sick.Based on data from 62 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at Hays Travel good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
35% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 20 people who took the Breakroom Quiz between July 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Hays Travel feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
70% of people say they’re treated with respect by their managers.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Hays Travel get proper breaks?
Some people don’t get proper breaks.
How we know this
41% of people report that they don’t get to take proper breaks.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Hays Travel?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Hays Travel enjoy their jobs?
Most people enjoy their job.
How we know this
70% of people report they enjoy their job.Based on data from 57 people who took the Breakroom Quiz between April 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at Hays Travel recommend working with their team?
Only some people recommend working with their team.
How we know this
57% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 69 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Hays Travel?
Some people didn’t get enough training when they started.
How we know this
43% of people report they didn’t get enough training when they started working here.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Hays Travel?
Only some people are given support to progress here.
How we know this
In the last year, 42% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 62 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Hays Travel head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Hays Travel is doing?
Most people feel well informed about how the company is doing.
How we know this
86% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 65 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How Hays Travel ranks
Hays Travel ranks last to work for out of travel agencies.
- 16 Selina
- 17 Leger Shearings Group
- 18 Hays Travel
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 23 April 2025.
Pay ranges at Hays Travel
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ÂŁ13.7k-22.5k per year
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ÂŁ22.1k-32.4k per year
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ÂŁ21.8k-26.4k per year
Hays Travel job reviews
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Best thing
Booking clients dream holidays, customer interaction & researching new destinations.
Worst thing
Price matching websites when we should be price parity, no sick pay (if you call in sick in the first year you lose your 1+ day extra annual leave bonus), Managers not following the same rules as their staff and working hours are very long.
Travel consultant at Hays Travel, March 2025
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Best thing
I get along really well with the majority of my coworkers
Worst thing
Repetitive
A lot of stress and pressure, even with pandemicTravel consultant at Hays Travel, October 2020
Jobs by location
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5 job openings
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7 job openings
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1 job opening
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9 job openings
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2 job openings
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12 job openings
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18 job openings
Handy to know
Based on 69 Hays Travel employees
How much notice do people get of their shifts?
Based on 42 Hays Travel employees
What contracts are people on?
Based on 31 Hays Travel employees