Retail Supervisor (Homeware) (Thanet Superstore)
Cancer Research UK
£12.67- £14.79 per hour
Thanet Superstore
Part time, permanent
The Breakroom Take
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About Cancer Research UK
Cancer Research UK is a charity. They work to raise funds for cancer research, as well as promote information to the public.
Job description from Cancer Research UK
Endless pre-loved items. A talented team. One clear purpose.
Superstore supervisor (homeware)
£12.67- £14.79 per hour plus benefits
Reports to: Superstore manager
Department: Trading
Contract: Permanent
Hours: Part time 30 hours per week
Location: Thanet Superstore
Closing date: 27th April 2025 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you.
We’re looking for an inspiring superstore supervisor to join Cancer Research UK’s trading team in our homeware department. You’ll be acting as an ambassador for Cancer Research UK, supporting the superstore management team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.
You’ll also be surrounded by people who are as dedicated to beating cancer as you are.
What will I be doing?
Taking responsibility for the commercial running of the homeware department. This includes display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income.
Working alongside the superstore management team to meet agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing.
Leading by example and providing excellent customer and supporter service.
Supporting the organisation and delivery of creative fundraising events for your store
Deputising for the superstore management team by assuming additional responsibilities including supervision of colleagues and volunteers, assisting with team training and undertaking keyholder responsibilities when required.
There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
What are you looking for?
Experience of supervising and inspiring a diverse team of people.
Comfort working in a vibrant and fast-paced customer facing environment.
The ability to create relationships and communicate well.
Commercial awareness.
Adaptability to changing situations.
Creativity and an ability to use your initiative and provide direction to a team.
Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.
[Download the full role profile]
What will I gain?
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
Our retail teams also have access to confidential wellbeing support from the Retail Trust.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Cancer Research UK pay a living wage?
Some people are not paid a living wage.
How we know this
52% of people say they are paid below the Real Living Wage for where they live.Based on data from 61 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Cancer Research UK pay market rates?
Most people are paid less than average for their job.
How we know this
77% of people are paid below average for the type of work they do.Based on data from 60 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Cancer Research UK pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Cancer Research UK pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 41 people who took the Breakroom Quiz between March 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Cancer Research UK get paid breaks?
No. Most people don’t get paid breaks.
How we know this
81% of people say they don’t get paid breaks.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Cancer Research UK pay sick pay?
Yes. Most people get proper sick pay.
How we know this
69% of people say they would get paid if they were sick but scheduled to work.Based on data from 49 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Needs improving
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Most people do unpaid extra work
Do workers at Cancer Research UK do extra work that they don't get paid for?
Yes. Lots of people do unpaid extra work.
How we know this
68% of people report that they do extra work that they don’t get paid for.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Cancer Research UK?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 26% of people with changing schedules report getting one week notice or less.
- 16% of people with changing schedules report getting two weeks notice.
- 16% of people with changing schedules report getting three weeks notice.
- 42% of people with changing schedules report getting four weeks notice or more.
Based on data from 31 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Cancer Research UK worry about hours?
Most people don’t worry about getting enough hours.
How we know this
75% of people report they don’t worry about getting enough hours.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
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Most people get a choice of shifts
Do Cancer Research UK workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
75% report that their manager gives them enough choice over which shifts they work.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for Cancer Research UK workers to change shifts?
Most people find it easy to change shifts.
How we know this
70% of people report that it’s easy to change shifts if they need to.Based on data from 23 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Cancer Research UK?
Most people find it easy to book holiday.
How we know this
70% of people report it’s easy to book holidays.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Cancer Research UK managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
77% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 31 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Cancer Research UK?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 55 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Cancer Research UK job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
80% of students report this is a good place to work if you’re studying.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Cancer Research UK good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
40% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 10 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Cancer Research UK feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
38% of people say they’re not treated with respect by their managers.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Cancer Research UK get proper breaks?
Most people don’t get proper breaks.
How we know this
71% of people report that they don’t get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Cancer Research UK?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Cancer Research UK enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 50 people who took the Breakroom Quiz between April 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Cancer Research UK recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 34 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Cancer Research UK?
Some people didn’t get enough training when they started.
How we know this
48% of people report they didn’t get enough training when they started working here.Based on data from 33 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Cancer Research UK?
Only some people are given support to progress here.
How we know this
In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Cancer Research UK head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
87% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 31 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Cancer Research UK is doing?
Most people feel well informed about how the company is doing.
How we know this
78% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 32 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Cancer Research UK employees say about their job
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Best thing
The donation
Worst thing
Volunteers. The public. Lack of space
Shop manager at Cancer Research UK, March 2025
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Best thing
Every day is different.
Worst thing
Over worked. Good workers get rewarded with more work and others slack off. Poor safeguarding. Dirty. Heavy lifting. You do more than what is advertised in your job description
Processor at Cancer Research UK, January 2025
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