General Manager - Burger King
SSP Group
£30.2k–£40.0k per year
Birmingham, West Midlands, B26 3QJ
The Breakroom Take
- Pays all ages fairly
- Recommended by students
- Respectful managers
About SSP Group
SSP Group operate food outlets in train stations and airports. These include Upper Crust, Camden Food Co. and Ritazza.
Job description from SSP Group
About the Role
General Manager Burger King - Birmingham Airport
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our creations like Upper Crust, Millies Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you'll be rewarded with a competitive salary of up to £40,000 p.a. and enjoy:
- Colleague discount - up to 50%
- 75% discounted meal on shift
- Friends & Family discount (not all brands are eligible, T&C apply)
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life insurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational leader to join our team. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you will:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships and with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
Please note that Birmingham Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
ADZN1_UKTJ
Job insights from Breakroom
Bar, restaurant and kitchen managers
Bar, restaurant and kitchen managers are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen manager
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do SSP Group pay general managers enough to live on?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do SSP Group pay general managers market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do general managers at SSP Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 15 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do SSP Group pay general managers sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
50% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do general managers at SSP Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
43% of people report that they do extra work that they don’t get paid for.Based on data from 14 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do general managers get of their shift pattern at SSP Group?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 69% of people with changing schedules report getting one week notice or less.
- 31% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Can be hard to change shifts
How easy is it for general managers at SSP Group to change shifts?
Some people find it hard to change shifts.
How we know this
45% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for general managers to book a holiday at SSP Group?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between October 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do SSP Group managers change general managers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it for general managers to take sick leave at SSP Group?
Most people find it easy to take sick leave.
How we know this
69% of people report that it’s easy to take time off if they are sick.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people get proper breaks
Do general managers at SSP Group get proper breaks?
Some people don’t get proper breaks.
How we know this
53% of people report that they don’t get to take proper breaks.Based on data from 15 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for general managers to work at SSP Group?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do general managers at SSP Group enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Needs improving
-
Most people don’t recommend their team
Do general managers at SSP Group recommend working with their team?
Not many people recommend working with their team.
How we know this
80% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do general managers get enough training when they start at SSP Group?
Some people didn’t get enough training when they started.
How we know this
62% of people report they didn’t get enough training when they started working here.Based on data from 13 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are general managers given support to progress at SSP Group?
Only some people are given support to progress here.
How we know this
In the last year, 36% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do general managers think SSP Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
86% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 14 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do general managers feel well informed about how SSP Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 11 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What SSP Group employees say about their job
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Best thing
Co-workers
Worst thing
Management, lack of proper training.
Team member at SSP Group, February 2025
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Best thing
The pay.
Worst thing
The lack of support from managers, and career growth opportunities.
Team member at SSP Group, November 2024
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