Store Manager
Chaiiwala
£33.0k–£35.0k per year
Birmingham, West Midlands, B26 3QJ
Full time, permanent
The Breakroom Take
- People enjoy this job
- Recommended by students
- Respectful managers
- Proper training
About Chaiiwala
Chaiiwala is a cafe and Indian street food chain. They specialise in chai, coffee and hot drinks.
Job description from Chaiiwala
Role: Chaiiwala Store Manager
Location: Birmingham, B26 3QJ
Hours: Full-Time / Permanent
Salary: £33,000 - £35,000
Bonus Scheme: Bonus Incentive!
Company: EG On The Move
About the role:
Join us and lead the way in creating unforgettable experiences at Chaiiwala! As a Store Manager, youll be in charge of driving success and ensuring everything runs smoothly. Youll oversee everything from delivering exceptional customer service and maintaining product quality to managing inventory and meeting sales targets. Your leadership will guide your team in creating a welcoming atmosphere and ensuring every customer has an excellent experience. With a focus on team development, efficiency, and operational excellence, youll play a key role in driving the success of your store while maintaining the warmth and authenticity that Chaiiwala is known for.
Essentials:
- Must be 18 years or older to comply with Airport working regulations.
- Successfully pass a DBS Check. This will be funded by EG On The Move.
What youll do:
- Oversee the daily operations of the store, ensuring that everything runs smoothly, from opening to closing and ensuring product availability
- Maintain and monitor store cleanliness by ensuring compliance with health, safety, and food hygiene regulations
- Manage stock levels, conduct inventory checks, and reduce waste whilst maintaining store cleanliness ensuring equipment is operational and well-maintained
- Create weekly schedules for staff, ensuring proper coverage while keeping labour costs within budget
- Lead and motivate your teams to embrace EG on the Moves vision and values by conducting regular performance reviews and providing constructive feedback to drive continuous improvement and career growth
- Maintain Chaiiwala brand integrity by ensuring stores is visually appealing, well-maintained, and in line with brand guidelines
- Represent Chaiiwala in the community and ensure that the store fosters a positive, inclusive, and welcoming environment to ensure customer excellence
- Ensure the proper functioning of point-of-sale systems and any digital ordering platforms
Whats in it for you?
Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:
- Bonus Incentive
- Upto 15% Retail & Food to Go discounts including Greggs, Starbucks, Subway, Popeyes, Cinnabon, Sbarro & Chaiiwala
- Flexible working
- Employee Assistance program
- Mental wellbeing and support
- Financial wellbeing
- Life coaching
- Legal Assistance
- Life insurance
- Retail Discounts
- Learning & Development Opportunities
- Salary Sacrifice Pension
What we are looking for:
- Proven leadership experience in a managerial role, preferably in a retail or hospitality environment
- Flexibility to work various shifts, including weekends and holidays
- Ability to inspire, motivate and lead a team effectively
- Dedicated to delivering excellent service that exceeds customer expectations
- The ability to work under pressure and handle challenging situations in a fast-paced environment
Be a part of it:
At EG On the Move, were excited to welcome talented and motivated individuals to our team. We are about building a workplace where excellence and growth come together. Here, your skills matter, and youll have the opportunity to learn and inspire. Power your career and be part of something transformational!
Please note - you are required to successfully pass a DBS check, which will be funded by EG On The Move.
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Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Chaiiwala pay a living wage?
Most people are not paid a living wage.
How we know this
78% of people say they are paid below the Real Living Wage for where they live.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Chaiiwala pay market rates?
Only some people are paid above average for their job.
How we know this
67% of people are paid below average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Chaiiwala get paid breaks?
No. Most people don’t get paid breaks.
How we know this
89% of people say they don’t get paid breaks.Based on data from 18 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Chaiiwala pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Chaiiwala do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
44% of people report that they do extra work that they don’t get paid for.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Chaiiwala?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 100% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
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Most people worry about their hours
Do workers at Chaiiwala worry about hours?
Most people worry about getting enough hours.
How we know this
68% of people report they worry about getting enough hours.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Chaiiwala workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
35% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Chaiiwala workers to change shifts?
Some people find it hard to change shifts.
How we know this
46% of people report that it’s hard to change shifts if they need to.Based on data from 13 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Chaiiwala?
Some people find it hard to book holiday.
How we know this
42% of people report it’s hard to book holidays.Based on data from 19 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Chaiiwala managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
53% of people say their manager changes their shifts at the last minute.Based on data from 19 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Chaiiwala?
Most people find it easy to take sick leave.
How we know this
80% of people report that it’s easy to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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People work a lot more hours than their contract
Do people work the same number they are contracted for at Chaiiwala?
Most people work a lot more hours than their contact..
How we know this
83% of people report working 8 hours or more than their contract.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Good
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Most students say it’s good
Is a Chaiiwala job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
85% of students report this is a good place to work if you’re studying.Based on data from 13 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Workplace
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Good
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Most people feel treated with respect
Do people at Chaiiwala feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
82% of people say they’re treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do people at Chaiiwala get proper breaks?
Most people don’t get proper breaks.
How we know this
71% of people report that they don’t get to take proper breaks.Based on data from 17 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Chaiiwala?
Most people feel stressed here.
How we know this
72% of people say they often feel stressed at work.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Chaiiwala enjoy their jobs?
Most people enjoy their job.
How we know this
85% of people report they enjoy their job.Based on data from 13 people who took the Breakroom Quiz between July 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Chaiiwala recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Chaiiwala?
Most people got enough training when they started.
How we know this
79% of people report they got enough training when they started working here.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Chaiiwala?
Only some people are given support to progress here.
How we know this
In the last year, 56% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Good
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Head office understands the what’s happening
Do people think Chaiiwala head office understands what's happening where they work?
Most people think head office understands what’s happening where they work.
How we know this
63% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Chaiiwala is doing?
Only some people feel well informed about how the company is doing.
How we know this
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Chaiiwala employees say about their job
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Best thing
Best thing is dealing with customer having a laugh and a joke
Worst thing
Not getting enough hours or staff ot helpout busy period
FOH team member at Chaiiwala, October 2024
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Best thing
The customers
Worst thing
Very repetitive after a while
Waitress at Chaiiwala, February 2024
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