Retail Assistant
Screwfix
From ÂŁ12.15 per hour
Devon, PL12 6LD, United Kingdom
Part time
The Breakroom Take
- People enjoy this job
- Good employer
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper training
- Learn new skills
- Proper breaks
About Screwfix
Screwfix is a retailer. They sell hardware products, DIY and building supplies.
Job description from Screwfix
You'll be at the core of Screwfix, making sure our customers are the heart of everything we do. You'll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you'll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!
Opening hours:
Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)
Responsibilities
WHAT'S IT LIKE TO BE A RETAIL ASSISTANT?
- Host - you'll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
- Warehouse standards - you'll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
- Part of the team - you'll join a team who take pride in their store, work together and have lots of fun along the way!
Qualifications
YOU ARE...
- Amazing at giving great service, with a positive can-do, no-nonsense approach
- Prepared to work hard and make the most of our training
- A great communicator who loves to help people
- Willing to learn, you don't need retail experience to succeed
- Friendly, flexible, reliable, honest and enthusiastic!
WHAT'S IN IT FOR ME?
- Joining Screwfix means joining a growing team - full of support, opportunities, and fun!
- We offer a competitive salary
- 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover
- 20% discount with Screwfix and B&Q
- Discounted healthcare
- Company share save schemes
- Excellent training and ongoing development, we'll also help you be the best you can be.
Follow us and find out more on our LinkedIn, Instagram & Twitter pages!
Apply now! - Upload your CV and complete your application
Please note, this advert may close early if the appropriate number of applications has been reached.
*Our hourly rates may include a location allowance which is reviewed annually and may change.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
If you require any additional support or adjustments to help you make an application, please contact us at careers@screwfix.com
#LI-DNI
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Screwfix pay sales assistants enough to live on?
Most people are paid a living wage.
How we know this
75% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 69 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Screwfix pay sales assistants market rates?
Most people are paid above average for their job.
How we know this
87% of people are paid above average for the type of work they do.Based on data from 75 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Under 18s get paid less than everyone else
Do sales assistants at Screwfix get paid the same regardless of age?
No, people under the age of 18 get paid less than those above 21.
See what Screwfix pays different age groupsHow we know this
The average pay of under 18s is less than those who are over 21.Based on data from 117 people who took the Breakroom Quiz between April 2023 and April 2025.
Needs improving
-
Most people don’t get paid breaks
Do sales assistants at Screwfix get paid breaks?
No. Most people don’t get paid breaks.
How we know this
93% of people say they don’t get paid breaks.Based on data from 70 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do Screwfix pay sales assistants sick pay?
Yes. Most people get proper sick pay.
How we know this
67% of people say they would get paid if they were sick but scheduled to work.Based on data from 55 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do sales assistants at Screwfix do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
82% of people report that they don’t do extra unpaid work.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at Screwfix?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 11% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 32% of people with changing schedules report getting three weeks notice.
- 48% of people with changing schedules report getting four weeks notice or more.
Based on data from 73 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do sales assistants at Screwfix worry about hours?
Most people don’t worry about getting enough hours.
How we know this
77% of people report they don’t worry about getting enough hours.Based on data from 70 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Good
-
Most people get a choice of shifts
Do sales assistants at Screwfix get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
74% report that their manager gives them enough choice over which shifts they work.Based on data from 74 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for sales assistants at Screwfix to change shifts?
Some people find it hard to change shifts.
How we know this
38% of people report that it’s hard to change shifts if they need to.Based on data from 53 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for sales assistants to book a holiday at Screwfix?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 66 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Screwfix managers change sales assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
45% of people say their manager changes their shifts at the last minute.Based on data from 64 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
-
Most people find it easy to take sick leave
How easy is it for sales assistants to take sick leave at Screwfix?
Most people find it easy to take sick leave.
How we know this
70% of people report that it’s easy to take time off if they are sick.Based on data from 57 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is sales assistants at Screwfix job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
91% of students report this is a good place to work if you’re studying.Based on data from 34 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
-
Only some parents say it’s good
Is working as sales assistants at Screwfix good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
36% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 25 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
-
Good
-
Most people feel treated with respect
Do sales assistants at Screwfix feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
90% of people say they’re treated with respect by their managers.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do sales assistants at Screwfix get proper breaks?
Most people get proper breaks.
How we know this
85% of people report that they get to take proper breaks.Based on data from 65 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful for sales assistants to work at Screwfix?
Some people feel stressed here.
How we know this
41% of people say they often feel stressed at work.Based on data from 68 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do sales assistants at Screwfix enjoy their jobs?
Most people enjoy their job.
How we know this
77% of people report they enjoy their job.Based on data from 61 people who took the Breakroom Quiz between April 2024 and April 2025.
Good
-
Most people recommend their team
Do sales assistants at Screwfix recommend working with their team?
Most people recommend working with their team.
How we know this
71% of people report that they would recommend working with their immediate team to a friend.Based on data from 75 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do sales assistants get enough training when they start at Screwfix?
Most people got enough training when they started.
How we know this
79% of people report they got enough training when they started working here.Based on data from 71 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
-
Most people get support to progress
Are sales assistants given support to progress at Screwfix?
Most people are given support to progress here.
How we know this
In the last year, 68% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 60 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
-
Head office only partly understands what’s happening
Do sales assistants think Screwfix head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
65% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 63 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
-
Most people feel well informed by head office
Do sales assistants feel well informed about how Screwfix is doing?
Most people feel well informed about how the company is doing.
How we know this
79% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 73 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Screwfix employees say about their job
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Best thing
The jobs a lot of fun, you get to learn about things while working and most of the customers are really lovely and just want a hand with DIY projects or finding what size their screws are. Nice environment to work in.
Worst thing
Some customers can be difficult because they don't really understand that you don't know everything. I've had a couple customers cross boundaries and when I told my mangers that didn't really do anything about it, which makes me anxious sometimes.
Customer service at Screwfix, February 2025
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Best thing
The team are good we get on quite a lot but work ethic with some people isn’t very good.
Worst thing
Not enough staff or hours
Sales assistant at Screwfix, October 2024
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