About Warren James
Warren James is a retailer. They sell jewellery for men and women.
Job description from Warren James
Retail Sales Advisor - 40hrs - Plymouth (Bottom of New George St)
Warren James is on the lookout for a Retail Sales Advisor - someone who loves wearing and promoting our jewellery with a desire to drive sales and increase our brand awareness.
About us:
At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.
At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore shopping experience with face-to-face customer service provided by our friendly, brilliant and knowledgeable teams.
From humble beginnings but with great belief and dedication from our people, weve grown Warren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted high street retailer we are today.
Operating from over 200 shops Nationwide and online shopping through our website we are committed to looking after and continually developing our forever growing customer community.
This is a great opportunity to join one of the UKs best loved jewellery brands help us spread our passion and enthusiasm for customers and our jewellery.
The Retail Sales Advisor Role:
- Be part of a small team working within Warren James policies, procedures and processes, helping to look after the shop and customers to maximise sales and customer numbers
- Create a welcoming environment & great one to one customer experiences
- Be involved with a variety of day to day jobs including our visual jewellery displays
- Develop and maintain a good knowledge of our jewellery
- Set a good example in everything you do
- An ability to display a genuine passion for jewellery and customer service
- Promote a smart and well-groomed appearance essential in reflecting our companys public image
- An ability to work under your own initiative
- Happy to work as part of the team and follow management instruction
- Attention to detail in everything you do
The Benefits:
- Full and Part Time contracts
- 28 days* holiday a year and after 5 years youll receive 33 days* a year (*including 8 Bank Holidays pro rata for part time)
- Monthly pay straight into your bank account at the end of every month
- Staff discount on your WJ jewellery purchases
- Incentives and treats throughout the year
we would love to hear from you - Click below to apply
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
Map
Plymouth
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Warren James pay sales assistants enough to live on?
Some people are not paid a living wage.
How we know this
59% of people say they are paid below the Real Living Wage for where they live.Based on data from 27 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Warren James pay sales assistants market rates?
Only some people are paid above average for their job.
How we know this
52% of people are paid below average for the type of work they do.Based on data from 29 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do sales assistants at Warren James get paid breaks?
No. Most people don’t get paid breaks.
How we know this
96% of people say they don’t get paid breaks.Based on data from 27 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Warren James pay sales assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
90% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do sales assistants at Warren James do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
46% of people report that they do extra work that they don’t get paid for.Based on data from 26 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at Warren James?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 18% of people with changing schedules report getting one week notice or less.
- 18% of people with changing schedules report getting two weeks notice.
- 18% of people with changing schedules report getting three weeks notice.
- 46% of people with changing schedules report getting four weeks notice or more.
Based on data from 28 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do sales assistants at Warren James worry about hours?
Most people don’t worry about getting enough hours.
How we know this
96% of people report they don’t worry about getting enough hours.Based on data from 28 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do sales assistants at Warren James get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
57% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 28 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for sales assistants at Warren James to change shifts?
Most people find it hard to change shifts.
How we know this
75% of people report that it’s hard to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for sales assistants to book a holiday at Warren James?
Some people find it hard to book holiday.
How we know this
52% of people report it’s hard to book holidays.Based on data from 23 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Warren James managers change sales assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
42% of people say their manager changes their shifts at the last minute.Based on data from 24 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for sales assistants to take sick leave at Warren James?
Some people find it hard to take sick leave.
How we know this
43% of people report that it’s hard to take time off if they are sick.Based on data from 23 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do sales assistants at Warren James feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 24 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do sales assistants at Warren James get proper breaks?
Some people don’t get proper breaks.
How we know this
42% of people report that they don’t get to take proper breaks.Based on data from 26 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for sales assistants to work at Warren James?
Most people feel stressed here.
How we know this
69% of people say they often feel stressed at work.Based on data from 26 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do sales assistants at Warren James enjoy their jobs?
Most people enjoy their job.
How we know this
68% of people report they enjoy their job.Based on data from 22 people who took the Breakroom Quiz between March 2023 and February 2025.
Okay
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Only some people recommend their team
Do sales assistants at Warren James recommend working with their team?
Only some people recommend working with their team.
How we know this
48% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 29 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do sales assistants get enough training when they start at Warren James?
Some people didn’t get enough training when they started.
How we know this
36% of people report they didn’t get enough training when they started working here.Based on data from 28 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are sales assistants given support to progress at Warren James?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 24 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Head office only partly understands what’s happening
Do sales assistants think Warren James head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
63% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 27 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do sales assistants feel well informed about how Warren James is doing?
Only some people feel well informed about how the company is doing.
How we know this
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 26 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Warren James employees say about their job
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Best thing
Working with jewellery
Worst thing
Management, working conditions, unrealistic expectations
Sales assistant at Warren James, December 2024
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Best thing
Easy work and the team are lovely
Worst thing
Management are often difficult and do not want to help. There’s also little to no way you can contact anyone in HR. You’re only point of call for help is the manager in the store you work at
Sales advisor at Warren James, November 2024
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