Catering Team Leader
2gether Support Solutions
ÂŁ27844.00 per year
TN24 0LZ, United Kingdom
Part time
The Breakroom Take
- People enjoy this job
About 2gether Support Solutions
2gether Support Solutions provides is a facilities management company. It is owned by East Kent Hospitals University NHS Foundation Trust.
Job description from 2gether Support Solutions
2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.
This is a permanent, part time position working on a rolling rota, 5 days out of 7.
The Role:
We are looking for an individual with strong team leadership skills to join us as a Catering Team Leader. You will need to have excellent communication skills to manage the team, and ensure exemplary customer service is provided at all times. You will help to support the Catering Team to provide high-quality service to all customers through the close management of your team and resources. The Catering Team Leader will also ensure high hygiene and health and safety standards are monitored and maintained at all times.
Main duties
- Communicate effectively with all levels of staff.
- Undertake the full and comprehensive range of catering and barista duties.
- Manage, coach, and develop staff to maintain a high level of morale and motivation.
- Monitor staff performance, providing feedback and additional training to develop the team's overall competency level. Ensure staff have the materials and training to fully undertake their duties.
- Support the Catering Manager with any investigations, and provide payroll data for their approval.
- Ensure compliance with operational policies on H&S, COSHH, HACCAP and other statutory legislation.
- Monitor and manage absenteeism, and arrange cover for shifts as required.
- Maintain high levels of hygiene and cleanliness in the restaurant and seating areas.
The Person:
The ideal candidate will have the following key skills and experience:
- Good Communication with customers and staff
- Able to show and exercise initiative
- Self motivated and driven to provide the best service to customers
- Friendly and reliable
- Good time keeper and organiser of staff
- Risk assessment awareness
- Flexible attitude to working hours and shifts as this role requires the successful candidate to be able to work a varied week
- Numerate and literate
- Ideally you will have experience in a similar barista/coffee shop or hospitality area, serving customers and ideally have managed team members before.
What We Offer:
- Generous Annual Leave: 25 Days + Bank Holidays with the opportunity to buy or sell leave.
- Company Pension
- Onsite Childcare Facilities
- Cycle to Work Scheme:
- Employee Assistance Programme
- Discounts on travel, accommodation, airport parking, holidays, skiing, and travel extras.
- Access to Blue Light Card
- Access to our employee benefits platform
- Subsidised bus pass.
- Savings on health and beauty, gifts, toys, fashion, and entertainment.
- Training and development opportunities, including functional skills training.
Bringing a valid form of photo identification is required for your interview. Unfortunately, we will be unable to proceed if you do not provide an acceptable form of ID
We will cover costs for a DBS check if required for the role.
Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.
Attached documents
- Catering Team Lead.pdf
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
-
Good
-
Most people are paid a living wage
Do 2gether Support Solutions pay a living wage?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do 2gether Support Solutions pay market rates?
Most people are paid above average for their job.
How we know this
88% of people are paid above average for the type of work they do.Based on data from 17 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at 2gether Support Solutions get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
-
Only some people get sick pay
Do 2gether Support Solutions pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
37% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do workers at 2gether Support Solutions do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
83% of people report that they don’t do extra unpaid work.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Good
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Most people don’t worry about their hours
Do workers at 2gether Support Solutions worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 15 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do 2gether Support Solutions workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
47% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for 2gether Support Solutions workers to change shifts?
Some people find it hard to change shifts.
How we know this
55% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it to book a holiday at 2gether Support Solutions?
Some people find it hard to book holiday.
How we know this
38% of people report it’s hard to book holidays.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do 2gether Support Solutions managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
82% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 17 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at 2gether Support Solutions?
Some people find it hard to take sick leave.
How we know this
39% of people report that it’s hard to take time off if they are sick.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people feel treated with respect
Do people at 2gether Support Solutions feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
58% of people say they’re not treated with respect by their managers.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
-
Only some people get proper breaks
Do people at 2gether Support Solutions get proper breaks?
Some people don’t get proper breaks.
How we know this
37% of people report that they don’t get to take proper breaks.Based on data from 19 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at 2gether Support Solutions?
Most people feel stressed here.
How we know this
83% of people say they often feel stressed at work.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at 2gether Support Solutions enjoy their jobs?
Most people enjoy their job.
How we know this
71% of people report they enjoy their job.Based on data from 17 people who took the Breakroom Quiz between April 2023 and April 2025.
Needs improving
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Most people don’t recommend their team
Do people at 2gether Support Solutions recommend working with their team?
Not many people recommend working with their team.
How we know this
71% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Needs improving
-
Most people don’t get enough training
Do people get enough training when they start at 2gether Support Solutions?
Most people didn’t get enough training when they started.
How we know this
76% of people report they didn’t get enough training when they started working here.Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at 2gether Support Solutions?
Most people aren’t given support to progress here.
How we know this
In the last year, 94% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 17 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do people think 2gether Support Solutions head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
89% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how 2gether Support Solutions is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
90% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What 2gether Support Solutions employees say about their job
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Best thing
The patients
Worst thing
Everything. The team leaders are so rude. The other employees are so rude. The nurses treat you like dirt on the bottom of their show. No one has any respect for us housekeepers.
Housekeeper at 2gether Support Solutions, February 2025
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Best thing
Left to do your own thing
Worst thing
M
Domestic assistant at 2gether Support Solutions, October 2024
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