Customer Advisor - Night Stock flow

My team motivated me

The lack of stability and staff

Colleagues, pay.

Bad management, every cut possible to our earnings has been done, lost bonus, lost paid breaks, lost sunday pay, cut to bank holiday pay. Staffing levels cut to dangerous levels but workload has increased , managers dont care, dont listen and staff turnover at all time high levels. No training on products so its impossible for most staff to give advice.

The best thing about where I work is being able to talk to people; getting a good social balance whilst working is amazing

The managers are very two-faced and have rules for us as advisors, and rules for them. My personal manager on front-end is a bit lacking in managerial skill and isn't the best at being a leader

Having a decent support network with my department of people who understand your issues or questions you may have.

The fact that we get blamed fir issues customers face when we've gone out of our way to order or design exactly what they wanted. Secondly, customer services or escalations nearly always seem to cause more problems then solve.

Reasonable pay

Often no overtime available (so not helpful during breaks from uni); managers expect you to be very flexible with working shifts and push for you to work every weekend when you’re not entirely flexible during the week. Management mostly help their own departments and let others in store struggle. Very difficult to get any increase in contracted hours (unless you agree to work all weekend, every weekend)

most of the staff are lovely
nice break rooms
walking distance to maccies and subway
great pay for first job

a few staff are really quite nasty
not enough raining given then blamed for making mistakes due to not knowing certain rules as such poor training
get some really dodgey customers

Great Colleagues, Everyone is friendly and Helpful, Great Pride of Work, Good Management, Good flexibility of Choice of Hours, Decent Pay

Stressful and Boring, Always on your Feet, Company doesn't understand Workload, 1 Break for 15 Mins for over 6 hours, Don't get much variety of workload, no choice what workload, Get disciplinary for drinking anything other than water. Customers are awful, amongst the most Rude, arrogant, selfish and moronic people I have ever met.

The hours are regular and occasionally overtime’s available but not compulsory, often bargains are available to staff before customers. 1hour lunch breaks are great and I always take them at a reasonable time. The workplace is local and some colleagues are friendly, there’s often someone who can handle Amy issues customers present to you.

Unskilled management team who have their own agendas, often trying to give different instructions through the day. Petty school playground mentality amongst staff and many who bring their outside issues into the workplace. Equipment to carry out different work tasks is very limited preventing effective and satisfactory customer service.