Reposted 6 days ago

Delivery Driver

AO
Pay £12.00 - £14.75/hour
Location Crewe, Cheshire, North West, CW1 6BF
Contract time Full time, contract

The Breakroom Take

6.5

Rated 6.5 out of 10, based on 123 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly
  • Respectful managers

About AO

AO is an online retailer. They sell household and electrical products.

Job description from AO

Self-Employed: Be your own Boss, take control and choose your working days, you can even substitute yourself to still earn on your days off!

Weekend Premium: Boost your earnings by working Saturdays, Sundays and even Mondays.

Customer Service payments: Deliver exceptional customer service and earn an additional £55 daily.*

Rates that grow with you: Our already competitive rates grow with you as you complete more routes. The power to increase your revenue is in your hands!

Seasonal Incentives: We offer various financial incentives throughout the busiest times of the year.

Weekly Payments: Easy to start with a quick turnaround, weekly payments and no monthly fees or subscriptions.

Sound good?

All we ask of you is that you have a passion for customer service, be over the age of 21(for insurance purposes), have a full UK license with less than 6 points and the ability to provide and work alongside a Drivers mate of your choice.

We will provide you with the Van, Fuel, and insurance, alongside round-the-clock support and weekly payments.

*Payment is based on an average route; the hourly rate is equivalent to an average route length of 10 hours per day which may vary.

*Payment based on customer feedback - our average crew achieve this bonus on at least half of their routes

Apply now to speak to a member of the team and start your journey of becoming your own boss

Job insights from Breakroom

Delivery drivers and couriers

Parcel delivery drivers and couriers collect items from a depot or warehouse and deliver them to customers

What you’ll do as a delivery driver/courier:

  • Pick up items for delivery from a depot or warehouse
  • Load and unload your vehicle including heavy items
  • Deliver hundreds of packages a day to customers
  • Record mileage and fuel used
  • Talk to customers

Is it right for you?

This job may involve:

  • Driving
  • Walking
  • Heavy lifting
  • Long hours
  • Physical activities
  • Wearing a uniform
  • Working alone

Map

Crewe, Cheshire, North West, CW1 6BF

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Some people do unpaid extra work

    Do delivery drivers at AO do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    60% of people report that they do extra work that they don’t get paid for.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Good
  • Easy to change shifts

    How easy is it for delivery drivers at AO to change shifts?

    Most people find it easy to change shifts.

    How we know this

    70% of people report that it’s easy to change shifts if they need to.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Okay
  • Shifts can get changed at short notice

    Do AO managers change delivery drivers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    60% of people say their manager changes their shifts at the last minute.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Workplace

    Needs improving
  • Most people don’t get support to progress

    Are delivery drivers given support to progress at AO?

    Most people aren’t given support to progress here.

    How we know this

    In the last year, 82% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 11 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do delivery drivers think AO head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Needs improving
  • Most people don’t feel well informed by head office

    Do delivery drivers feel well informed about how AO is doing?

    Most people don’t feel well informed about how the company is doing.

    How we know this

    80% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 10 people who took the Breakroom Quiz between July 2022 and September 2023.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at AO

What AO employees say about their job

  • Best thing

    Flexible shift adjustments, work when you can, days off when you want

    Worst thing

    Not a high rate for the nature of the job (driving on self employed basis)
    Not sick leave, no lue days, fined if sick/injured/or cant make it on work days

    2.4

    White goods delivery driver at AO, August 2023

  • Best thing

    Staff ok

    Worst thing

    No information or when you report something to HR no one get back to you

    6.6

    Employee at AO, January 2023

See more reviews
  • Best thing

    The people

    Worst thing

    The amount off work

    6.6

    Employee at AO, October 2022

  • Best thing

    Job and knock, choose your own available days to work.

    Worst thing

    Pay not increased for 3years and no respect towards self employed drivers

    3.0

    Self employed driver at AO, September 2022

  • Best thing

    4 days off p/week

    Worst thing

    Safety
    Encouragement
    Respect

    5.5

    Sales assistant at AO, September 2022

  • Best thing

    Friendly managers.

    Worst thing

    Low pay
    Rude customers
    Special treatment to some employees
    No flexibility to work from home
    No flexibility in booking off holidays
    Understaffed

    2.0

    Customer service advisor at AO, August 2022

  • Best thing

    The office has a Starbucks

    Worst thing

    Short unpaid breaks, rude customers, no support from management if a customer is being overly aggressive, customer threatens you and you’re told to be nice to them and “take ownership” of the customers issue, can never get in touch with the drivers when needed, 4 mins per day allocated for bathroom breaks and if you go over the allocated time you get a warning, no sick pay, wages are always wrong

    1.5

    Customer service advisor at AO, February 2022

  • Best thing

    Meeting customers

    Worst thing

    Not being able to do more for customers without being rushed or getting overtime without disputing it

    1.2

    Delivery driver at AO, January 2021

  • Best thing

    Working with so many different people, every night is different. Work 4 on 4 off so feel like I’m barley there

    Worst thing

    People with not enough training. People not listening to people who have more experience leading to mistakes which affect everybody else’s job

    8.4

    FLT driver at AO, January 2021

  • Best thing

    Pattern, 4 on 4 off

    Worst thing

    Too many inductions, after 4 days you won’t know half of peoples

    5.5

    Employee at AO, April 2020

  • More reviews from AO employees

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