Support Coordinator
Home Group
£12.61 per hour
Weston Super Mare (Ashcombe Road)
Part time, permanent
The Breakroom Take
- People enjoy this job
- Recommended by parents
- Respectful managers
About Home Group
Home Group are a support service provider and housing association.
Job description from Home Group
Lead Support Worker
Weston Super Mare, Somerset
Permanent part time (30hrs)
Pay from £12.61 per hour (£24,664 per annum pro rota) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customers life for the better? As our Support Worker with Young People Services, youll be at the heart of supporting our customers aged 16+ leaving foster care or at risk of homelessness. You will help to develop their skills to live more independently in the community. Youll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Lead Support Worker (known by us as Coordinator)
- We are Ofsted Registered! You will be working within the Ofsted guidance.
- Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
- Customer group aged 16+ leaving care.
- Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
- Carrying out risk assessments, support planning, goal setting and regular reviews.
- Cuppas, chats and catch ups. Theres no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, we're in the top ten forGreat Places to Work in the UK!
You bring
- Passion to support young people to live their best life, working collaboratively with an eye for detail.
- Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
- Experience of coordinating and assessing customer referrals.
- The ability to workon your own initiative, remaincalm under pressure and havea resilient approach
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.
Our team
Youll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team were a work family.
Our manager isChristina, who is perfectly placed to support you as you join. There are 4of us in the team and we dont just love to support our customers, were there for each other too!
Job details
- Youll work on a rota basis between the hours of8am and 10pmand take your turn working days, evenings, weekends and bank holidays.
- We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
- The rota is written in advance and the team is really flexible helping out swapping shifts if needs be so you can manage your work life balance.
- Able to use technology to update support plans, complete online learning and to collaborate with colleagues.
- Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you?
- 34 days annual leave (including bank hols and a me day to use whenever you fancy), the option to buy 5 more and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about ourbenefits on our website.
Find out more
Click APPLY NOW to see ourSupport Coordinator Job Description, find out aboutus and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at
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Map
Weston Super Mare (Ashcombe Road)
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Home Group pay a living wage?
Some people are not paid a living wage.
How we know this
34% of people say they are paid below the Real Living Wage for where they live.Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Home Group pay market rates?
Only some people are paid above average for their job.
How we know this
52% of people are paid below average for the type of work they do.Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Home Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
79% of people say they don’t get paid breaks.Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Home Group pay sick pay?
Yes. Most people get proper sick pay.
How we know this
74% of people say they would get paid if they were sick but scheduled to work.Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Home Group do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
53% of people report that they do extra work that they don’t get paid for.Based on data from 15 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Home Group?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 7% of people with changing schedules report getting one week notice or less.
- 21% of people with changing schedules report getting two weeks notice.
- 7% of people with changing schedules report getting three weeks notice.
- 64% of people with changing schedules report getting four weeks notice or more.
Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do Home Group workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to book holiday
How easy is it to book a holiday at Home Group?
Most people find it easy to book holiday.
How we know this
85% of people report it’s easy to book holidays.Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Home Group managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Home Group?
Most people find it easy to take sick leave.
How we know this
78% of people report that it’s easy to take time off if they are sick.Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working at Home Group good if you’re a parent or carer?
Most parents and carers say this is a good place to work.
How we know this
75% of people who care for a child or other relative report this is a good place to work.Based on data from 12 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Home Group feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
71% of people say they’re treated with respect by their managers.Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Home Group get proper breaks?
Some people don’t get proper breaks.
How we know this
46% of people report that they don’t get to take proper breaks.Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Home Group?
Most people feel stressed here.
How we know this
84% of people say they often feel stressed at work.Based on data from 31 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Home Group enjoy their jobs?
Most people enjoy their job.
How we know this
74% of people report they enjoy their job.Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Home Group recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Home Group?
Some people didn’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Home Group?
Only some people are given support to progress here.
How we know this
In the last year, 48% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 27 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Home Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Home Group is doing?
Only some people feel well informed about how the company is doing.
How we know this
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Home Group employees say about their job
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Best thing
Flexibility
Worst thing
Process, lack of understanding, no support
Complaint handler at Home Group, March 2025
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Best thing
I love the people I work with
Worst thing
We work 38.5 hours per week but only get paid 37.5 and we can never take toil
Support worker at Home Group, March 2024
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Reply from Resourcing Business Partner at Home Group, May 2024
Hi, thanks so much for your feedback. It's great to hear that you love the people you work with. I am concerned to hear feedback about working hours. Most working days should be 8 or 8.5 hours long but will include 30 or 60 minutes unpaid lunch break, so you are paid for 7.5 hours per day (37.5 per week). Do drop me a note on recruitment@homegroup.org.uk if you'd like to have a chat about your feedback. Simone
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