Team leader Care
Care UK
From ÂŁ13.50 per hour
Cardiff
The Breakroom Take
- People enjoy this job
- Proper training
About Care UK
Care UK is a health and care provider. They offer services for the elderly, people with learning difficulties and mental health problems.
Job description from Care UK
The Role
- Leading and supervising your shift
- Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
- Administering and recording medication
- Carrying out risk assessments
- Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
- Working closely with the leadership team to develop services
- Provide a fun, inclusive, and professional approach at all times
Some of our benefits by joining the Care UK family:
- Wagestream - access your wages at any-time
- Bank Holiday Pay Enhancements
- Career development, training and access to our approved apprenticeship scheme
- Hundreds of online and in-store discounts
- Annual purchase holiday scheme
- Wellbeing support
About You
- NVQ Level 3 in health and social care desirable
- Be well-organised, IT literate and adept at allocating and delegating work appropriately.
- Proven ability to lead and supervise others.
- A good understanding of care planning processes
- Be experienced in or happy to undertake training on administering medication
- Above all, have a natural ability to help make the lives of others more fulfilling.
We are looking for people to make a difference to residents' lives every day. When you join Care UK you'll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours
Job insights from Breakroom
Senior care workers
Senior care workers support care workers and assistants help people in their daily lives to live as independently as possible.
What you’ll do as a senior care workers:
- Help with social or physical activities
- Train
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Managing people
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
Cardiff
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What employees say
Pay
-
Good
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Most people are paid a living wage
Do Care UK pay team leaders enough to live on?
Most people are paid a living wage.
How we know this
93% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 43 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
-
Only some people are paid market rates
Do Care UK pay team leaders market rates?
Only some people are paid above average for their job.
How we know this
44% of people are paid below average for the type of work they do.Based on data from 32 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do team leaders at Care UK get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
67% of people say they don’t get paid breaks.Based on data from 30 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Care UK pay team leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
97% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do team leaders at Care UK do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
53% of people report that they do extra work that they don’t get paid for.Based on data from 30 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do team leaders get of their shift pattern at Care UK?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 39% of people with changing schedules report getting one week notice or less.
- 30% of people with changing schedules report getting two weeks notice.
- 14% of people with changing schedules report getting three weeks notice.
- 18% of people with changing schedules report getting four weeks notice or more.
Based on data from 44 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do team leaders at Care UK worry about hours?
Some people worry about getting enough hours.
How we know this
35% of people report they worry about getting enough hours.Based on data from 31 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do team leaders at Care UK get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 50 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to change shifts
How easy is it for team leaders at Care UK to change shifts?
Most people find it hard to change shifts.
How we know this
77% of people report that it’s hard to change shifts if they need to.Based on data from 39 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
-
Can be hard to book holiday
How easy is it for team leaders to book a holiday at Care UK?
Some people find it hard to book holiday.
How we know this
44% of people report it’s hard to book holidays.Based on data from 32 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Care UK managers change team leaders shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for team leaders to take sick leave at Care UK?
Some people find it hard to take sick leave.
How we know this
56% of people report that it’s hard to take time off if they are sick.Based on data from 48 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as team leaders at Care UK good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
42% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 19 people who took the Breakroom Quiz between May 2023 and December 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do team leaders at Care UK feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
48% of people say they’re not treated with respect by their managers.Based on data from 46 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do team leaders at Care UK get proper breaks?
Most people don’t get proper breaks.
How we know this
69% of people report that they don’t get to take proper breaks.Based on data from 32 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team leaders to work at Care UK?
Most people feel stressed here.
How we know this
80% of people say they often feel stressed at work.Based on data from 49 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do team leaders at Care UK enjoy their jobs?
Only some people enjoy their job.
How we know this
37% of people report they don’t enjoy their job.Based on data from 41 people who took the Breakroom Quiz between May 2023 and April 2025.
Okay
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Only some people recommend their team
Do team leaders at Care UK recommend working with their team?
Only some people recommend working with their team.
How we know this
63% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 32 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do team leaders get enough training when they start at Care UK?
Most people got enough training when they started.
How we know this
68% of people report they got enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team leaders given support to progress at Care UK?
Only some people are given support to progress here.
How we know this
In the last year, 48% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 50 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do team leaders think Care UK head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 30 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do team leaders feel well informed about how Care UK is doing?
Only some people feel well informed about how the company is doing.
How we know this
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 50 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Care UK employees say about their job
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Best thing
The night staff team are simply the best when it comes to support systems at workplace
Worst thing
The day time leaders and staff are very unappreciative and disregard the night team efforts openly which is toxic in a work place
Health care assistant at Care UK, March 2025
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Best thing
Looking after the residents
Worst thing
Under paid and unappreciated on times
Care assistant at Care UK, December 2024
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