Webhelp job reviews

Showing 50 reviews

• Best thing

  Work from home

  Worst thing

  Too many variables

  3.7

  Sales associate at Webhelp, August 2024

• Best thing

  Some people can be really good and motivational. Mutual understanding of how awful it can be sometimes.

  Worst thing

  Team leaders set unrealistic targets. They tell you what you need to improve on but now how. You are meant to get weekly coaching but this never happens. If you call in sick you are forced to go in or told you will get a written warning. Managers working weekends always come in either still drunk, hungover or either still on drugs or on comedowns. And feel it is okay to take out their issues on you

  1.1

  Customer service advisor at Webhelp, August 2024

• Best thing

  The people

  Worst thing

  The targets, the micro management, the stress

  2.1

  Customer advisor at Webhelp, May 2024

• Best thing

  The training and support

  Worst thing

  Last minute changes and lack of information

  7.6

  Customer advisor at Webhelp, March 2024

• Best thing

  Nothing

  Worst thing

  Lack of support My the company

  3.3

  Associate at Webhelp, February 2024

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• Best thing

  self drive

  Worst thing

  no training, no manager, minimal guidance, chaotic

  9.0

  Real time analyst at Webhelp, September 2023

• Best thing

  Working from home

  Worst thing

  Horrible customers and management team

  4.1

  Employee at Webhelp, August 2023

• Best thing

  Work from home

  Worst thing

  Micromanagement, stressful environment with a lot of pressure to hit targets, managers simultaneously push you to increase sales and break rules, while punishing those who are caught, horrible shifts

  1.9

  Employee at Webhelp, July 2023

• Best thing

  Logging off

  Worst thing

  Custo.ers who swear at you, and having a constant change of managers who ask you to 'prove yourself' like you haven't been doing that the past three years.

  2.3

  Billing assistant at Webhelp, July 2023

• Best thing

  Working from home, having the best team and manager, lots of overtime if you want it, good bonus incentive

  Worst thing

  None

  9.1

  Contact centre advisor at Webhelp, June 2023

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• Best thing

  The people

  Worst thing

  The people, workload, the managers, the lack of breaks

  2.8

  Customer service assistant at Webhelp, May 2023

• Best thing

  Flexible with hours

  Worst thing

  The people

  4.6

  Customer advisor at Webhelp, April 2023

• Best thing

  the targets aren’t that difficult to hit

  Worst thing

  managers are unprofessional
  staff are creepy
  been threatened on the call floor
  made to do manager work whilst not getting paid for it, could’ve gone on for half a year but i stepped down
  impossible to book holiday off
  antisocial working hours
  bullying

  2.3

  Contact centre associate at Webhelp, April 2023

• Best thing

  The people I work with

  Worst thing

  Everything else.

  5.5

  Call centre agent at Webhelp, March 2023

• Best thing

  The management team I work with

  Worst thing

  Having so many plates spinning at one side of team

  6.6

  Customer experince manager at Webhelp, March 2023

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• Best thing

  Manager
  Pay
  Work from home

  Worst thing

  The job
  Holidays
  Time off
  Bad shifts

  3.2

  Employee at Webhelp, February 2023

• Best thing

  The fact that you can work from home

  Worst thing

  Sometimes working 6 days in a week.
  Change of shifts last minute.
  Not being flexible when it comes to appointments.
  Not getting paid and showing their dissatisfaction with taking time off for a sick child.
  Getting unpaid if you’re off the phone due to issues with the computer or headset.
  Hard to get holidays accepted.
  NOT FLEXIBLE WITH SINGLE PARENTS WHO HAVE LITTLE TO NO HELP WITH CHILDCARE.
  Not even managerial help when it comes to issues.

  1.5

  Customer advisor at Webhelp, January 2023

• Best thing

  Get to solely work from home.

  Worst thing

  Have to work Christmas and other bank holidays. Can’t take my breaks or lunch when I want to. Can’t get breaks to drop or pick my daughter up from school

  4.6

  Customer service at Webhelp, December 2022

• Best thing

  Remote working.

  Worst thing

  Too much micromanagement.
  Penalised for bad behaviour but not rewarded for good behaviour.
  Unrealistic expectations.

  1.2

  Customer service assistant at Webhelp, November 2022

• Best thing

  The people

  Worst thing

  The organisation and management, at a high level

  5.0

  Contact centre advisor at Webhelp, November 2022

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• Best thing

  If you get bonus, then it's really good

  Worst thing

  It seems fishy how so many people are handed sales on a plate

  2.3

  Call centre advisor at Webhelp, November 2022

• Best thing

  The people on my team

  Worst thing

  Pressure selling

  6.4

  Call centre agent at Webhelp, October 2022

• Best thing

  flexibility, working from home, great bonus scheme- lots of reward for hard work

  Worst thing

  not much social aspect, can be overwhelming at times

  5.5

  Sales specialist at Webhelp, October 2022

• Best thing

  Breaks and paydays

  Worst thing

  Management attitude, low pay, no flexibility, terrible schedules that tire you out to max

  2.4

  Call centre agent at Webhelp, September 2022

• Best thing

  Bonus scheme and work from home

  Worst thing

  Holidays have to be booked so far in advanced to even have a chance of getting them and hard to progress

  4.5

  Employee at Webhelp, July 2022

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• Best thing

  Working from home

  Worst thing

  Nasty customers. Schedualing team deny any holidays or leave you on waitlist till the dsy your holiday is ment to start then deny it wasting your holidays. Only aloud 3 sicks days within 12 months and paid under legal wage if sick leaving you to struggle.

  4.5

  Call centre agent at Webhelp, July 2022

• Best thing

  The team and team leader are so lovely.

  Worst thing

  They can be discriminating against disabilities

  6.0

  Customer advisor at Webhelp, July 2022

• Best thing

  There’s always hours available

  Worst thing

  No sick pay, hard to book holidays, no respect

  1.9

  Customer advisor at Webhelp, June 2022

• Best thing

  Disxount and incentives

  Worst thing

  Managers ignore, no one will care about u.

  3.0

  Inbound call advisor at Webhelp, June 2022

• Best thing

  The colleagues

  Worst thing

  We only get paid two breaks
  No option for flexibility shifts
  Not enough pay as we have to sell phones for over £1000 we get £9.50 hourly
  Not enough support from managers
  Barely hear anything to improve on

  3.2

  Customer advisor at Webhelp, May 2022

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• Best thing

  It's flexible over many years working there there is multiple campaigns you can move to, this keeps your worklife entertaining

  Worst thing

  Sometimes you are forced onto another campaign and you have no choice.
  It's bad pay for the amount of stress and there is no work / home life balance

  2.4

  Sales advisor at Webhelp, March 2022

• Best thing

  Consistent wage, good amount of holiday allowance, discounts can be good depending on campaign, most managers are friendly and can be helpful

  Mental health support is good and will usually accommodate to appointments(unpaid)

  Worst thing

  Not enough training at all when starting with the company, when new things happen we aren’t trained properly on every situation.

  Poor care for people with medical absences even with medical proof.

  7.6

  Customer advisor at Webhelp, February 2022

• Best thing

  The rewarding feeling off helping the vulnerable people

  Worst thing

  They way the customers treat you when you can’t get an engineer out the next day

  8.4

  Customer service at Webhelp, February 2022

• Best thing

  My colleagues

  Worst thing

  Stressful environment
  Little to no support from management
  Extreme micro managed environment

  2.4

  Customer advisor at Webhelp, September 2021

• Best thing

  Discounts on all things phone.

  Worst thing

  Unpaid lunches. If you run over the end of your shift under 15 minutes not paid. Canteen expensive, formal wear for a call center.

  2.8

  Call centre agent at Webhelp, September 2021

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• Best thing

  The people and the office

  Worst thing

  The shifts

  9.0

  Customer advisor at Webhelp, August 2021

• Best thing

  The stafg

  Worst thing

  Senior management haven't a clue what goes on day to day and how certain departments operate and interact

  3.2

  Customer advisor at Webhelp, July 2021

• Best thing

  Absolutely nothing. I have only stayed this long because I need the money

  Worst thing

  You never get paid right, managers don't let you escalate calls, you barely every get a full break and you never finish on time. Me and a friend made a list of over 100 things wrong with the place.

  1.8

  Customer advisor at Webhelp, June 2021

• Best thing

  Base pay is decent, working remotely

  Worst thing

  Management can be hit and miss, communication between managers and higher ops and advisers can be poor and things can change quickly without proper training.

  7.0

  Sales advisor at Webhelp, June 2021

• Best thing

  The people

  Worst thing

  Not enough information at times

  7.0

  Manager at Webhelp, June 2021

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• Best thing

  Working from home

  Worst thing

  Unpaid sickness. Difficulty of arranging time off. Lack of communication

  3.0

  Customer service assistant at Webhelp, May 2021

• Best thing

  nothing good about it, it almost pays the bills

  Worst thing

  unrealistic targets set, time constraints, trying to get holidays without giving 6 weeks notice

  2.6

  Customer service advisor at Webhelp, April 2021

• Best thing

  My colleagues

  Worst thing

  The system we use being so old

  6.1

  Customer service advisor at Webhelp, April 2021

• Best thing

  Great environment. Good recognition and rewards schemes.

  Worst thing

  Stress of time constraints. Last minute changes to delivery.

  9.6

  Trainer at Webhelp, April 2021

• Best thing

  Stability, environment,

  Worst thing

  Micro manage, unrealistic expectations

  4.5

  Customer advisor at Webhelp, February 2021

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• Best thing

  Stability

  Worst thing

  Pushing extras / sales

  9.6

  Renewals specialist at Webhelp, January 2021

• Best thing

  Incentives

  Worst thing

  Get on with it attitude

  5.5

  Sales advisor at Webhelp, August 2020

• Best thing

  My colleagues

  Worst thing

  Shift patterns, customer negative attitude

  4.6

  CSA at Webhelp, August 2020

• Best thing

  Bonus and work colleagues

  Worst thing

  Changing targets and procedures

  5.5

  CSA at Webhelp, August 2020

• Best thing

  Ummmm. Regular pay

  Worst thing

  No sick pay. Pay docked if you go over your breaks. Not paid for the extra time put in

  4.6

  Customer service at Webhelp, March 2020