The Ritz
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DismissThe Ritz is a luxury hotel in Mayfair, London.
theritzlondon.comRating based on 20 employees who took the Breakroom Quiz
About jobs at The Ritz
Pay
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Only some people are paid a living wage
Do The Ritz pay a living wage?
Some people are not paid a living wage.
How we know this
45% of people say they are paid below the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do The Ritz pay market rates?
Most people are paid above average for their job.
How we know this
80% of people are paid above average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between November 2022 and November 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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Only some people get paid breaks
Do workers at The Ritz get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
64% of people say they don’t get paid breaks.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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Only some people get sick pay
Do The Ritz pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
60% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Some people do unpaid extra work
Do workers at The Ritz do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
45% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at The Ritz?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 90% of people with changing schedules report getting one week notice or less.
- 10% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Most people get a choice of shifts
Do The Ritz workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
91% report that their manager gives them enough choice over which shifts they work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Some people find it hard to take sick leave
How easy is it to take sick leave at The Ritz?
Some people find it hard to take sick leave.
How we know this
55% of people report that it’s hard to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at The Ritz feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
75% of people say they’re treated with respect by their managers.Based on data from 12 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Most people get proper breaks
Do people at The Ritz get proper breaks?
Most people get proper breaks.
How we know this
67% of people report that they get to take proper breaks.Based on data from 12 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at The Ritz?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Most people recommend their team
Do people at The Ritz recommend working with their team?
Most people recommend working with their team.
How we know this
67% of people report that they would recommend working with their immediate team to a friend.Based on data from 12 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Only some people get enough training
Do people get enough training when they start at The Ritz?
Some people didn’t get enough training when they started.
How we know this
45% of people report they didn’t get enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Only some people get support to progress
Are people given support to progress at The Ritz?
Only some people are given support to progress here.
How we know this
In the last year, 40% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think The Ritz head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Only some people feel well informed by head office
Do workers feel well informed about how The Ritz is doing?
Only some people feel well informed about how the company is doing.
How we know this
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
How The Ritz ranks
The Ritz ranks joint 3rd to work for out of hotels.
- 3= Carden Park Hotel
- 3= The Ritz
- 6= Red Carnation Hotels
Rankings are based on Breakroom Ratings for employers with 20 or more Breakroom Quiz responses, accurate as of 23 April 2025.
The Ritz job reviews
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Best thing
Is a good started if you don’t have any option
Worst thing
All the procedures in general
Commis waiter at The Ritz, March 2023
Handy to know
How are people paid?
Based on 12 The Ritz employees
How much notice do people get of their shifts?
Based on 10 The Ritz employees