Refuge
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DismissRefuge is a charity providing specialist support for women and children experiencing domestic violence.
refuge.org.ukRating based on 16 employees who took the Breakroom Quiz
About jobs at Refuge
Pay
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Good
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Most people are paid a living wage
Do Refuge pay a living wage?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Refuge pay market rates?
Most people are paid above average for their job.
How we know this
80% of people are paid above average for the type of work they do.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Refuge get paid breaks?
No. Most people don’t get paid breaks.
How we know this
80% of people say they don’t get paid breaks.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Refuge pay sick pay?
Yes. Most people get proper sick pay.
How we know this
80% of people say they would get paid if they were sick but scheduled to work.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Refuge?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Refuge?
Most people find it easy to take sick leave.
How we know this
91% of people report that it’s easy to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Refuge feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Refuge get proper breaks?
Most people get proper breaks.
How we know this
70% of people report that they get to take proper breaks.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Refuge?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people recommend their team
Do people at Refuge recommend working with their team?
Only some people recommend working with their team.
How we know this
36% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Refuge?
Most people got enough training when they started.
How we know this
82% of people report they got enough training when they started working here.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
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Most people get support to progress
Are people given support to progress at Refuge?
Most people are given support to progress here.
How we know this
In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Refuge head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
70% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
How Refuge ranks
Refuge ranks joint 22nd to work for out of charities.
- 21 Blind Veterans UK
- 22= Refuge
- 22= West Lothian Leisure
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 23 April 2025.
Refuge job reviews
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Best thing
Helping women and children who are survivors of domestic abuse
Worst thing
Complex cases
Support worker at Refuge, September 2022
Handy to know
How are people paid?
Based on 11 Refuge employees