John Lewis & Partners
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DismissJohn Lewis & Partners is a department store company.
johnlewis.comWhat's the average pay for a customer service at John Lewis & Partners?
The average pay for a customer service at John Lewis & Partners is between £10.50 and £12.07 per hour.
The top paying employers for customer service assistants are Transport for London, Avanti West Coast and Transport for Wales.
Last updated 23 February 2025
What is the Real Living Wage?
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
| Location | Real Living Wage |
|---|---|
| London | £13.85 |
| Rest of the UK | £12.60 |
What is the legal minimum wage?
The minimum wage is the legal minimum you must be paid per hour.
| Age group | Legal minimum wage |
|---|---|
| 21 or older | £12.21 |
| 18-20 | £10.00 |
| Under 18 | £7.55 |
| Apprentices | £7.55 |
More about pay at John Lewis & Partners
Who pays customer service assistants the most?
- Transport for London Pay £22.0k-44.0k per year
- Avanti West Coast Pay £14.44-17.51 per hour
- Transport for Wales Pay £10.23-17.35 per hour
- Natwest Group Pay £22.4k-31.0k per year
- Lloyds Bank Pay £18.1k-29.8k per year
- Barclays Pay £23.4k-31.3k per year
- DHL Pay £10.35-15.30 per hour
- Bet365 Pay £11.60-15.97 per hour
- Vertu Motors Pay £27.2k-33.6k per year
- HSBC Pay £22.7k-27.8k per year
Jobs at John Lewis & Partners
See more jobs at John Lewis & Partners
What are customer service assistants saying about pay at John Lewis & Partners?
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Best thing
the workers on my pay level
Worst thing
the workers above my pay level
Nursery assistant at John Lewis & Partners, February 2024
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Best thing
pay, free lunch
Worst thing
rude customers, annoying manager, paid the same as retail workers downstairs although we do a lot more
Catering at John Lewis & Partners, December 2023
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Best thing
Being out on the road, meeting new people, the team members you work with, the new products you get to install.
Worst thing
Shift isn’t suitable for family life. Saturday shifts don’t give you enough of a break from a Friday night. Management cause much more issues than is necessary. Constantly worried about receiving investigations for things that you have no control over. If you’re sick or get injured you will be investigated. Constant disciplinary’s hanging over your head. No pay increases. No bonuses. No thanks from management when you go above and beyond, it’s just expected of you. Your ideas are never taken seriously, always fobbed off. Some managers like to scream and shout at you if they don’t like what you say to them. Equipment necessary to do the role is hard to get. Uniform is horrendous for the role. Favourites get what they want and get pushed for everything. Being told to go work on the bins if you don’t like the job. Forced overtime. Can’t get a rota that works well for everyone. Fighting for holidays every year. Managers like to guilt trip if you are off sick. Holidays to be taken for bereavement’s unless it’s immediate family members. Mental health isn’t taken seriously. Agency porters are not trained correctly and may not be able to do the job correctly but signed off anyway. Agency porters used instead of full time staff as they are “needed” off road to support managers, of which there could be 3 or 4 at a time, to complete management roles.
Delivery driver at John Lewis & Partners, September 2023
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Best thing
Discount/partner dining is subsidised. Sick pay from day one being off
Worst thing
Large workload, £10.50 per hour pay, being there for 4years so no enhanced pay for working Sundays or bank holidays. Had a 3pence pay rise in 2023!
Management are mouthy, some are no help, partners with 10 plus years service on enhanced pay do very little. They know how to work the system. High turnover of staff. They leave for better pay.Selling partner at John Lewis & Partners, September 2023
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Best thing
Job security
Worst thing
Unrealistic targets & terrible pay
Warehouse operative at John Lewis & Partners, June 2023