Team Manager Nights
John Lewis & Partners
£30500.00-42500.00 per year
Exeter, Devon, EX2, United Kingdom
Full time
The Breakroom Take
- Good employer
- Pays all ages fairly
- Recommended by students
- Respectful managers
- Proper training
- Proper breaks
About John Lewis & Partners
John Lewis & Partners is a department store company.
Job description from John Lewis & Partners
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.
Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Please note this role will receive night shift premium pay, this will be 33% of the base rate.
Key Responsibilities
It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
- Using your commercial skills to maximise sales and profit while minimising wastage.
- Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improving and maintaining customer satisfaction.
- Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you'll need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Able to demonstrate an innate passion for and understanding of retail.
- Resilience to support and plan your team's response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
Internal use only
#LI-JLPWTR
#LI-SHOPTRADE
To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role
Closing Date:
April 23, 2025
Pay:
£30,500.00 - £42,500.00 Annual
Contract Type:
Permanent
Hours of Work:
37.5 hours per week, over 4 nights (various) 22:00-08:00 shift pattern
Job Level:
Partnership Level 8
Where You'll Be Working:
Exeter (Waitrose & Partners), 2 Gladstone Road, Exeter, Devon, EX1 2ED
ABOUT THE PARTNERSHIP
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Job insights from Breakroom
Retail store and shop managers
Retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail store and shop manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
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What employees say
Pay
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Good
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Most people are paid a living wage
Do John Lewis & Partners pay team managers enough to live on?
Most people are paid a living wage.
How we know this
100% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 30 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do John Lewis & Partners pay team managers market rates?
Most people are paid above average for their job.
How we know this
100% of people are paid above average for the type of work they do.Based on data from 29 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do team managers at John Lewis & Partners get paid breaks?
No. Most people don’t get paid breaks.
How we know this
100% of people say they don’t get paid breaks.Based on data from 31 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
-
Most people get sick pay
Do John Lewis & Partners pay team managers sick pay?
Yes. Most people get proper sick pay.
How we know this
100% of people say they would get paid if they were sick but scheduled to work.Based on data from 32 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do team managers at John Lewis & Partners do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
70% of people report that they don’t do extra unpaid work.Based on data from 20 people who took the Breakroom Quiz between March 2023 and October 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people get a choice of shifts
Do team managers at John Lewis & Partners get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
83% report that their manager gives them enough choice over which shifts they work.Based on data from 18 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Easy to change shifts
How easy is it for team managers at John Lewis & Partners to change shifts?
Most people find it easy to change shifts.
How we know this
71% of people report that it’s easy to change shifts if they need to.Based on data from 21 people who took the Breakroom Quiz between September 2022 and August 2024.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for team managers to book a holiday at John Lewis & Partners?
Most people find it easy to book holiday.
How we know this
88% of people report it’s easy to book holidays.Based on data from 32 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do John Lewis & Partners managers change team managers shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
95% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 22 people who took the Breakroom Quiz between February 2023 and October 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for team managers to take sick leave at John Lewis & Partners?
Most people find it easy to take sick leave.
How we know this
84% of people report that it’s easy to take time off if they are sick.Based on data from 31 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most parents say it’s good
Is working as team managers at John Lewis & Partners good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
75% of people who care for a child or other relative report this is a good place to work.Based on data from 12 people who took the Breakroom Quiz between May 2023 and October 2024.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do team managers at John Lewis & Partners feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
90% of people say they’re treated with respect by their managers.Based on data from 29 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do team managers at John Lewis & Partners get proper breaks?
Most people get proper breaks.
How we know this
71% of people report that they get to take proper breaks.Based on data from 31 people who took the Breakroom Quiz between March 2023 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for team managers to work at John Lewis & Partners?
Most people feel stressed here.
How we know this
77% of people say they often feel stressed at work.Based on data from 30 people who took the Breakroom Quiz between March 2023 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do team managers at John Lewis & Partners enjoy their jobs?
Most people enjoy their job.
How we know this
72% of people report they enjoy their job.Based on data from 29 people who took the Breakroom Quiz between February 2023 and January 2025.
Okay
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Only some people recommend their team
Do team managers at John Lewis & Partners recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 32 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do team managers get enough training when they start at John Lewis & Partners?
Most people got enough training when they started.
How we know this
77% of people report they got enough training when they started working here.Based on data from 31 people who took the Breakroom Quiz between March 2023 and January 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are team managers given support to progress at John Lewis & Partners?
Only some people are given support to progress here.
How we know this
In the last year, 39% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 31 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do team managers think John Lewis & Partners head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
93% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 29 people who took the Breakroom Quiz between February 2023 and January 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do team managers feel well informed about how John Lewis & Partners is doing?
Most people feel well informed about how the company is doing.
How we know this
93% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 30 people who took the Breakroom Quiz between March 2023 and January 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What John Lewis & Partners employees say about their job
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Best thing
The people you work with
Worst thing
The lack of/ bad communication from head office and their lack of understanding about how each shop is run.
Tech support at John Lewis & Partners, January 2025
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Best thing
The best thing is the people I work with
Worst thing
Worst thing is bad management and how they handle things
Selling partner at John Lewis & Partners, January 2025
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