Home Instead

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Home Instead is a care franchise. They offer home care for older people.

homeinstead.co.uk

Home Instead job reviews

Showing 89 reviews

  • Best thing

    Love my job and my clients

    5.5

    Care giver at Home Instead, January 2025

  • Best thing

    Looking after people

    Worst thing

    The stress of not enough hours to cover my bills

    1.7

    Senior carer at Home Instead, December 2024

  • Best thing

    Knowing I've done a good job

    Worst thing

    Management, short staff ,chaotic

    2.8

    Employee at Home Instead, October 2024

  • Best thing

    seeing new people everyday

    Worst thing

    how tiring it is

    9.2

    Carer at Home Instead, March 2024

  • Best thing

    Helping other people

    Worst thing

    The clients can be really hurtful
    Working at 7am having 7-8 hours doing nothing then a client at 9pm…

    3.7

    Care professional at Home Instead, February 2024

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  • Best thing

    Met new people's, helping to improve the life of the ones in need

    Worst thing

    Not have enaf hours ,the rules e pay rates not clear ,everyone is diferent,

    5.5

    Senior carer at Home Instead, December 2023

  • Best thing

    Making a difference

    Worst thing

    Pay and unsociable hours

    8.0

    Caregiver at Home Instead, August 2023

  • Best thing

    You can basically choose the hours and days that you want to work.

    Worst thing

    The pay is low

    6.4

    Care professional at Home Instead, May 2023

  • Best thing

    People you care for.

    Worst thing

    Only be paid for the hr of the job and not in between

    4.6

    Carer at Home Instead, May 2023

  • Best thing

    Flexible hours

    Worst thing

    Short notice changes in rota and not allowed enough time to travel between clients

    1.6

    Home carer at Home Instead, April 2023

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  • Best thing

    The relationships with the clients

    Worst thing

    Working by myself with certain clients and the breaks being too long

    5.5

    Carer at Home Instead, April 2023

  • Best thing

    Meeting and caring for clients

    Worst thing

    Late visit

    8.6

    Team leader at Home Instead, February 2023

  • Best thing

    I love what I do. Seeing the smile on my clients face every day

    Worst thing

    When my clients pass away

    8.0

    Carer at Home Instead, January 2023

  • Best thing

    Seeing the same clients most days, having enough time to do what is required but also to chat

    Worst thing

    Not getting paid enough for fuel or time spent travelling between clients, I could have 4 clients each for 1 hour, by the time I get back home I've sometimes been out for 5 or 6 hours but only get paid for 4 hours.

    7.3

    Care professional at Home Instead, November 2022

  • Best thing

    Meeting clients and changing their lives

    Worst thing

    Family

    9.2

    Team leader at Home Instead, November 2022

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  • Best thing

    The clients we work with mostly, knowing that our help means so much to some clients, even if just there for companionship it can be the highlight of their day

    Worst thing

    Some clients can be challenging.
    Days can be long with very little breaks.
    Working by yourself a lot

    8.2

    Carer at Home Instead, August 2022

  • Best thing

    Looking after the house and cooking

    Worst thing

    Not going home on time

    8.0

    Housekeeper at Home Instead, July 2022

  • Best thing

    the time i get to spend with lovely clients knowing that im helping them to stay in their own homes

    Worst thing

    the worry about not getting enough hours

    7.3

    Carer at Home Instead, May 2022

  • Best thing

    Making a difference to someone

    Worst thing

    Lone working

    9.0

    Care assistant at Home Instead, April 2022

  • Worst thing

    Lack of communication from Scheduler

    6.0

    Care professional at Home Instead, April 2022

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  • Best thing

    Caring for the elderly

    Worst thing

    Traveling across town

    3.4

    Caregiver at Home Instead, March 2022

  • Best thing

    I took a leap of faith, to change from outside manual labour, although the jobs not for everyone if you have a caring nurturing nature the job is so rewarding

    8.9

    Home carer at Home Instead, March 2022

  • Best thing

    Get to meet different clients

    Worst thing

    Working till 11pm.back in at 8am

    3.3

    Care assistant at Home Instead, March 2022

  • Best thing

    The clients and the people I work with

    8.4

    Caregiver at Home Instead, March 2022

  • Best thing

    Bringing a smile to people's faces everyday.

    8.2

    Care worker at Home Instead, March 2022

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  • Best thing

    One hour minimum calls and paid properly! Support from office staff whenever needed and lovely clients to work with.

    Worst thing

    Can be stressful - we are looking after people. Awful when you lose a client but grateful to have made a difference.

    9.2

    Carer at Home Instead, March 2022

  • Best thing

    Bringing a smile to my clients

    Worst thing

    Rota changes at short notice
    Not enough hrs
    No paid travel time

    7.0

    Caregiver at Home Instead, March 2022

  • Best thing

    Lovely clients
    On call available if needed throughout shift

    Worst thing

    Arranging time off, have to give 4 weeks notice even if you only want one day off.
    Sometimes gaps in between visits mean that you’re having to wait around and these are not paid.

    5.0

    Caregiver at Home Instead, March 2022

  • Best thing

    Satisfaction I give after good work well done

    Worst thing

    Sometimes I feel helpless

    6.4

    Care assistant at Home Instead, February 2022

  • Best thing

    The people you meet

    Worst thing

    Understaffed

    1.3

    Home carer at Home Instead, February 2022

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  • Best thing

    The clients snd helping them

    Worst thing

    Late nights but that's part of the job.

    8.6

    Care assistant at Home Instead, February 2022

  • Best thing

    Travelling around, meeting people, helping people

    Worst thing

    Incompetent disrespectful manager

    3.0

    Caregiver at Home Instead, January 2022

  • Best thing

    Taking care residents

    Worst thing

    Content Training

    2.8

    Care assistant at Home Instead, December 2021

  • Best thing

    Caring for people

    Worst thing

    Pay and travelling a lot

    1.7

    Carer at Home Instead, October 2021

  • Best thing

    Meeting my clients

    Worst thing

    No getting breaks

    1.3

    Carer at Home Instead, October 2021

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  • Best thing

    I love helping people

    Worst thing

    Sometimes they change your clients but it can't be helped when someone phones in sick.

    6.4

    Caregiver at Home Instead, October 2021

  • Best thing

    Making a difference

    Worst thing

    Pay and long hours

    5.0

    Carer at Home Instead, September 2021

  • Best thing

    Fulfilment of helping people

    Worst thing

    Unbalance between client needs and staff availability

    4.2

    Employee at Home Instead, September 2021

  • Best thing

    Giving time to clients

    Worst thing

    Length of travel time

    6.1

    Caregiver at Home Instead, September 2021

  • Best thing

    Meeting new clients

    Worst thing

    Not getting breaks

    3.0

    Caregiver at Home Instead, August 2021

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  • Best thing

    The clients

    Worst thing

    Unsure of hours

    3.4

    Caregiver at Home Instead, August 2021

  • Best thing

    The clients

    Worst thing

    Management and team

    2.5

    Senior carer at Home Instead, August 2021

  • Best thing

    The clients are lovely and you get plenty of time with them

    Worst thing

    0 hour contract and unsociable hours

    1.4

    Carer at Home Instead, August 2021

  • Worst thing

    The gaps on between jobs and the long hours

    5.0

    Carer at Home Instead, July 2021

  • Best thing

    Meeting new people

    Worst thing

    Nasty clients

    3.9

    Caregiver at Home Instead, July 2021

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  • Best thing

    The range if clients that I have. They all have a different story to tell

    Worst thing

    Sometimes when you have to cover for another carer there’s no information on the days client. If they have any specific problems that need to be covered in the shifts. Things like that.

    4.6

    Carer at Home Instead, July 2021

  • Best thing

    Clients

    Worst thing

    Not knowing hour many hours ill be doing

    5.5

    Carer at Home Instead, July 2021

  • Best thing

    The clients you meet and flexibility

    Worst thing

    When a client goes into a home or passes away..also lack of hours

    7.3

    Caregiver at Home Instead, July 2021

  • Best thing

    The team I work with. Making a difference

    Worst thing

    Stressful deadlines. Client deaths. Keeping staff happy

    8.4

    Operations manager at Home Instead, July 2021

  • Best thing

    Love live-in care as it gives quality time to client

    Worst thing

    Lack of team spirit

    2.5

    Caregiver at Home Instead, July 2021