HM Prison and Probation Service
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DismissHM Prison and Probation Service run prisons and probation services across England and Wales.
gov.uk/government/organisations/hm-prison-serviceHM Prison and Probation Service job reviews
Showing 217 reviews
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Best thing
The teamwork and camaraderie amongst peers
Every day is differentWorst thing
Lack of support from senior management
Too soft with prisonersPrison officer at HM Prison and Probation Service, February 2025
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Best thing
Working 4 Shifts a week
Worst thing
Violence, drugs, self harm, national offices not knowing what they are doing as they have never been on the ground floor
Custodial manager at HM Prison and Probation Service, February 2025
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Best thing
I enjoy helping people
Worst thing
Prisoners are listened to more than staff
Prison custody officer at HM Prison and Probation Service, February 2025
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Best thing
My boss
Worst thing
The people I work with
Escort at HM Prison and Probation Service, January 2025
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Best thing
Your colleagues and peers
Worst thing
Higher level management
Prison officer at HM Prison and Probation Service, January 2025
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Best thing
Team, pension
Worst thing
Not always getting your breaks
Leaving late pretty much everyday
No managers around
Governors don’t care about staffPrison officer at HM Prison and Probation Service, January 2025
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Best thing
Money
Worst thing
Long hours and too stressful
Prison officer at HM Prison and Probation Service, December 2024
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Best thing
Colleagues I work worh
Worst thing
Stress and anxiety it causes
Prison officer at HM Prison and Probation Service, November 2024
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Best thing
Plenty of time off.
Worst thing
Politics of the work place staff can be more dramatic than prisoners sometimes
Prison officer at HM Prison and Probation Service, October 2024
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Best thing
It's not boring, some of the people
Worst thing
Contractors, unclear line management, frequently changing guidance, some of the people
Administrator at HM Prison and Probation Service, October 2024
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Best thing
Free gym
Worst thing
Staff and management
Prison officer at HM Prison and Probation Service, September 2024
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Best thing
Leave and gym
Worst thing
Shifts and unsocial hours
Security officer at HM Prison and Probation Service, August 2024
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Best thing
I get job satisfaction
Worst thing
Sexism, insults, being belittled.
Prison officer at HM Prison and Probation Service, August 2024
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Best thing
Lots of leave
Worst thing
Potential danger
Custodial manager at HM Prison and Probation Service, August 2024
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Best thing
Hours.
Worst thing
Pay, stresses and lack of fulfillment.
Senior administrator at HM Prison and Probation Service, August 2024
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Best thing
The people I work with
Every day is differentWorst thing
High workload and no time to do it
Probation service officer at HM Prison and Probation Service, July 2024
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Best thing
The hours and ease of the job
Worst thing
Management lack of understanding
Prison officer at HM Prison and Probation Service, July 2024
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Best thing
I ask if I can learn new things and I can
Worst thing
Sometimes communication between different roles and teams
Administrator at HM Prison and Probation Service, July 2024
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Best thing
No two days are the same, varied.
Worst thing
Management have no clue how to manage.
Administrator at HM Prison and Probation Service, June 2024
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Best thing
Days off after nights
Worst thing
Shifts
OSG at HM Prison and Probation Service, June 2024
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Best thing
The benefits. Career opportunities.
Worst thing
Working in a cat c prison. Management. Prison service is stuck in old ways. Unfair work culture, ie managers etc can work from home but admin staff cannot.
Administrator at HM Prison and Probation Service, April 2024
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Best thing
Staff members
Having a laugh and changing people livesWorst thing
Staff members
Prison officer at HM Prison and Probation Service, March 2024
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Best thing
Great team
Worst thing
Higher ups making decisions without even working the landings
Prison officer at HM Prison and Probation Service, March 2024
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Best thing
Pay
No 2 days are the sameWorst thing
Stressful
Lazy management
Priorities are all wrongPrison officer at HM Prison and Probation Service, March 2024
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Best thing
The people I work with
Worst thing
Under staffed
Operational support grade at HM Prison and Probation Service, February 2024
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Best thing
The people we work with, their values.
Worst thing
Too much HR, policies and procedures to work too. Lost the personal touch
Senior administrator at HM Prison and Probation Service, February 2024
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Best thing
Booking holiday, potential to make money through overtime
Worst thing
Not safe
Prison officer at HM Prison and Probation Service, February 2024
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Best thing
Work colleagues and how understanding they are
Worst thing
Management ignores your concerns.
Management does not care if you are doing 2 peoples job, they expect you to do 5 peoples job. When you do Not complete it in time, you get shouted at and a telling off. Which then they treat you arrogantly.Receptionist at HM Prison and Probation Service, January 2024
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Best thing
You get what you put in to the job, it's a hard job but full with people who are great to work with.
Worst thing
Under valued by the community and not appreciated by the government on the environment that can be improved
Custodial manager at HM Prison and Probation Service, December 2023
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Best thing
Always something different day to day
Worst thing
Not a lot of movement and can be repetitive at times
Administrator at HM Prison and Probation Service, December 2023
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Best thing
Face to face work with service users
Worst thing
Office politics and poor organisation structure
Probation service officer at HM Prison and Probation Service, December 2023
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Best thing
Learning the prisoners and talking to them
Worst thing
Violence
Prison officer at HM Prison and Probation Service, December 2023
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Best thing
The people that you work with every day are brilliant because we are all in it together. There is always something new happening.
Worst thing
The shifts are a bit all over the place. Sometimes the management don't realise what actually happens on shift.
Prison officer at HM Prison and Probation Service, November 2023
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Best thing
Job security
Good pension
Opportunities for paid overtimeWorst thing
Risk of injury
Challenging day-to-dayPrison officer at HM Prison and Probation Service, November 2023
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Best thing
Keeps you challenged
Worst thing
Pay, management support, lack of staff, unsafe environment
Prison officer at HM Prison and Probation Service, November 2023
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Best thing
Contributing to positive change
Worst thing
Unrealistic timings for completion of admin and the amount of unmeasured tasks which are not reflected in workload measurements
Probation service officer at HM Prison and Probation Service, November 2023
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Best thing
Flexi time
Worst thing
Lack of progression and training opportunities
Administrator at HM Prison and Probation Service, November 2023
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Best thing
As long as you treat people fairly you're days can be a good laugh and go very smoothly
Worst thing
Lack of staff and some staff looking down on others
Chef at HM Prison and Probation Service, October 2023
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Best thing
It's so rewarding when someone you support finally makes positive changes in their life.
Worst thing
The stress, the lack of staff, the pay in comparison to the harm you may experience.
Probation service officer at HM Prison and Probation Service, October 2023
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Best thing
Good pay, benefits and holidays
Worst thing
High workload, poor training
Probation service officer at HM Prison and Probation Service, October 2023
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Best thing
Flexitime working, colleagues in my team
Worst thing
Pay, lack of appreciation for admin from rest of office, high workload
Administrator at HM Prison and Probation Service, October 2023
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Best thing
My team
The service usersWorst thing
Statistics and data
The managementProbation service officer at HM Prison and Probation Service, September 2023
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Best thing
The people along side me
Worst thing
Management
Prison officer at HM Prison and Probation Service, September 2023
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Best thing
Working with lots of different people
Supportive colleagues and managers
InterestingWorst thing
Being short staffed
Constantly changes to processes
Too much paperwork and processes to do, many of which are duplication, just to give the quality control team something to doProbation service officer at HM Prison and Probation Service, September 2023
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Best thing
People in the office, interesting work, job prospects
Worst thing
Unreasonable Manager
Administrator at HM Prison and Probation Service, September 2023
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Best thing
Be able to help other
Worst thing
No support
Prison officer at HM Prison and Probation Service, August 2023
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Best thing
Pay. Work colleagues.
Worst thing
Prisoners being aggressive.
Prison officer at HM Prison and Probation Service, August 2023
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Best thing
Team, restraints, making small differences, keeping bad people away from family
Worst thing
Unsure what you are walking into, prison system doesn't actually work for extreme cases
Prison officer at HM Prison and Probation Service, August 2023
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Best thing
Good teamwork and great staff . Every day is different
Worst thing
Dangerous .
Understaffed .Youth justice worker at HM Prison and Probation Service, July 2023
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Best thing
People around you.
Worst thing
People around you.
Prison officer at HM Prison and Probation Service, July 2023