Costa Coffee
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DismissCosta Coffee is a coffee shop chain. They specialise in serving Italian coffee.
costa.co.ukCosta Coffee job reviews
Showing 386 reviews
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Best thing
The team I work with is great and you get to meet great people. My job works well with my lifestyle and the days and hours I need.
Worst thing
HR are so distanced from the store staff that they make policies for things they have no experience with and punish staff for giving feedback. Speaking out to HR is never anonymous. No holiday, sickness or pay benefits for long term staff...Store managers get terrible pay for the long hours they work and forced to go to meetings on their days off...no compassionate leave option for pet loss...When Coca Cola took over it all went downhill...
Barista maestro at Costa Coffee, March 2025
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Best thing
making the coffee the customer service the friends you make and the nice customers
Worst thing
the way head office treats everyone don’t get enough help
Barista maestro at Costa Coffee, February 2025
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Best thing
The 50% discount and free drinks on shift how easy it is to book holidays
Worst thing
Not getting breaks when doing a 6 hour shift, i'm so hungry and sick. not being allowed time off for having surgery so having to work and getting a bad infection , feeling unwelcome and left out by my team
Barista at Costa Coffee, February 2025
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Best thing
Making coffee
Worst thing
Expected to be better than my contracted roles
Barista maestro at Costa Coffee, February 2025
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Best thing
The respectful and kind customers
Worst thing
Being bullied by co-workers
Barista at Costa Coffee, February 2025
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Best thing
Definitely the management and how the store is ran
Worst thing
Sometimes there is no deviation between work and friends when their should be
Barista at Costa Coffee, February 2025
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Best thing
The team
Worst thing
The customers can be extremely rude over a drink and the job is very stressful & hands on constantly
Barista maestro at Costa Coffee, February 2025
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Best thing
Free drinks on shift
Some of the team members are niceWorst thing
Very stressful
Managers
Hard to change shifts
Always stuck on potwash if your new
Lack of trainingBarista at Costa Coffee, February 2025
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Best thing
The customers
Worst thing
Coworkers and pau
Barista at Costa Coffee, January 2025
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Best thing
Nothing
Worst thing
The added responsibilities for little more pay, the stress even when I'm not at work, constantly working over my contracted hours or being scheduled on when I've made it clear I'm unavailable
Barista maestro at Costa Coffee, January 2025
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Best thing
discounts
Worst thing
manager doesn’t care and people you work with don’t respect you
Barista maestro at Costa Coffee, January 2025
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Best thing
Pay is decent for what job requires
Store managers are good but higher up not sure if they care enoughWorst thing
Other colleagues who put in minimum effort, lack of team effort, apart from managers and BMs no one cares about doing a good job
Barista maestro at Costa Coffee, January 2025
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Best thing
It's ok, pays ok for me and it is easy to get to/from
Worst thing
Some people get stressed when it's busy and take it out on you
Barista at Costa Coffee, December 2024
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Best thing
the pay
Worst thing
the customers the hours and the other staff
Barista at Costa Coffee, December 2024
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Best thing
The pay and its fun
Worst thing
The customers
Skilled barista at Costa Coffee, December 2024
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Best thing
Fun times in shift with colleagues. The time goes quick. Good to meet and chat with regulars
Worst thing
Understaffed sometimes during busy periods. More workload than there are people
Barista maestro at Costa Coffee, December 2024
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Best thing
Working with my team customers
Worst thing
Pressure if goals we have to meet
My area manager seems to be on my back but he does it by contacted my team unstead of askung me directStore manager at Costa Coffee, November 2024
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Best thing
Costumers are nice lovely community in sandwich
I am a top performer in the company and get compliments from high bossesWorst thing
Very stressful
I have to do work that isn’t part of my job
My manager does not set a good example to the staff
Manager tells us off for doing things wrong but then does it herself and says “ do as I say not as I do”Barista maestro at Costa Coffee, November 2024
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Best thing
People who I work with
Worst thing
Stress
Team leader at Costa Coffee, November 2024
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Best thing
Building a genuine connection with customers
Worst thing
The workload quickly comes very stressful as you’re always understaffed
Barista maestro at Costa Coffee, November 2024
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Best thing
my collegues
Worst thing
shift management and being expected to prioritise this job over everything else including studies.
Supervisor at Costa Coffee, November 2024
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Best thing
Customers you meet and the team
Worst thing
Cleaning toilets, vomit and dealing with aggressive customers
Barista at Costa Coffee, November 2024
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Best thing
Free drinks on shift
Worst thing
Manager is horrible, work is stressful, customers are rude
Barista at Costa Coffee, November 2024
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Best thing
The staff I get to work with
Worst thing
Manager, Work life, shift patterns, hours, customers, training
Barista maestro at Costa Coffee, November 2024
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Best thing
- Making drinks, people I work with
Worst thing
- very busy, washing pots all day
Barista at Costa Coffee, November 2024
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Best thing
The pay is better than other jobs.
Worst thing
The customers are always rude. During rushes co-workers are snappy and rude. manager is snappy and rude. Holiday days are cancelled during December. Organisation is poor and higher management positions blame lower employees. If you're not a social butterfly manager will have favourite employees and send them out to events, fundraisers and other fun things.
Barista at Costa Coffee, November 2024
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Best thing
Uniform provided
Range of stores to work inWorst thing
Shift types/rota
Ability to call in sick or book holiday
Minimal discountsBarista at Costa Coffee, November 2024
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Best thing
The best things are the other baristas and the job role is mostly fun
Worst thing
Rude customers, bad manager who doesn’t respect students and costa is getting stricter, costa checks
Barista at Costa Coffee, October 2024
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Best thing
The people
Worst thing
The stress and rude customers and having to clean human fesses of the floor and having rude team members
Barista at Costa Coffee, October 2024
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Best thing
Non physical
Worst thing
People going sick
Manager at Costa Coffee, October 2024
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Best thing
The people and customers and the job is somewhat easy
Worst thing
Understaffed, and not trained properly, rotors done to late and only allowed one small drink per shift. Area managers tell you off and don’t tell you how to fix it
Barista at Costa Coffee, October 2024
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Best thing
I can do coffee well
Worst thing
Lack of communication
Lack of good pay
Work far too hard and not enough staff coverBarista at Costa Coffee, September 2024
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Best thing
Some of my colleagues are lovely to work with and if given the hours you ask for it pays the bills.
Worst thing
Working with people is hard, some customers are lovely but ever so often we literally have to call the police because of how bad it can get. There are a lot of restrictions when it comes to how you present yourself. Do not expect to have lovely styled hair or painted nails, or hair clips, even earrings are restricted to just 1 per ear and only hoop style. If you don't get the requested hours in you may struggle to pay bills and rent if you're a student living on your own without any financial support. You will be bothered by management out of hours or told off for the most minor of inconveniences if you work with some rather odd teams.
Barista at Costa Coffee, September 2024
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Best thing
My team
Worst thing
Not enough staff
Barista at Costa Coffee, September 2024
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Best thing
The customers and sometimes my colleagues.
Worst thing
Being fearful of missing something out and being slagged off for it or getting things wrong and being complained at.
Supervisor at Costa Coffee, September 2024
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Best thing
Free coffee’s whilst on shift; discounts throughout the store.
Worst thing
Very busy, stressful, frequently understaffed and overworked.
Barista maestro at Costa Coffee, September 2024
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Best thing
I work with some really nice people, and when I leave a shift
Worst thing
My manager, she treats me differently. And has really bad mood swings
Skilled barista at Costa Coffee, August 2024
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Best thing
10% discount
Worst thing
Rotas constantly changing, people are very bitchy,
Barista at Costa Coffee, August 2024
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Best thing
Talking to customers
Worst thing
Management understaffed overworked
Barista at Costa Coffee, August 2024
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Best thing
Friendly team, supportive environment, management will support you and invest in you long term if they know that you want to be there. Most customers are kind and making drinks is fun.
Worst thing
Rude customers especially over prices being raised often, lots of cleaning to do and often running out of supplies which affects what products we can offer to customers. Some coworkers can get tense or stressy when dealing with a rush.
Employee at Costa Coffee, August 2024
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Best thing
When I finish work
Worst thing
Your expected to have 10 hands, higher up asks a lot but then doesn't pull their wait, unfulfilled promises, poor training plans, expected to go above and beyond, not enough hours but extending opening times, maintenence not being fixed, I could go on.....
Barista maestro at Costa Coffee, August 2024
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Best thing
Nothing
Worst thing
Manager treatment of staff
Employee at Costa Coffee, July 2024
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Best thing
Making drinks
Worst thing
Rules there are strict
Barista at Costa Coffee, June 2024
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Best thing
Nice staff, good environment
Worst thing
Can get very busy with not enough people to help
Team member at Costa Coffee, June 2024
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Best thing
casual and great staff
Worst thing
only half hour for breaks in a 9s out shift
Team member at Costa Coffee, June 2024
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Best thing
The pay is good with limited stress free responsibilities.
Worst thing
You are a team leader, if your team does badly or cannot keep up with day-to-day tasks, it's on your shoulders and reflects badly on you.
Skilled barista maestro at Costa Coffee, June 2024
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Best thing
busy days make the time go by faster
Worst thing
co-workers and managers are disgusting
Barista at Costa Coffee, June 2024
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Best thing
Work with people my age
Worst thing
Required to do so much work
Always busy
Never communicated well with e.g about the new menu
StressfulBarista at Costa Coffee, May 2024
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Best thing
I like the amount of benefits and perks we get even though I don't really use them.
It's easy to communicate with my manager.
My coworkers are really fun to work with.
Getting paid is also really good lolWorst thing
Sometimes it can be really stressful! We get busy at lot during the week and there are too many things happening at once. We need more staff.
Barista at Costa Coffee, May 2024
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Best thing
The coworkers
Worst thing
Having to rush a close and rude customers
Barista at Costa Coffee, May 2024