Addison Lee
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DismissAddison Lee is a private taxi hire company.
addisonlee.comRating based on 18 employees who took the Breakroom Quiz
About jobs at Addison Lee
Pay
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Okay
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Only some people get sick pay
Do Addison Lee pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
67% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 12 people who took the Breakroom Quiz between August 2022 and May 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Workplace
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Good
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Most people enjoy their job
Do people at Addison Lee enjoy their jobs?
Most people enjoy their job.
How we know this
80% of people report they enjoy their job.Based on data from 10 people who took the Breakroom Quiz between August 2022 and May 2024.
How Addison Lee ranks
Addison Lee ranks 2nd to work for out of taxi and private hire services.
Rankings are based on Breakroom Ratings for employers with 5 or more Breakroom Quiz responses, accurate as of 23 April 2025.
Addison Lee job reviews
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Best thing
Best thing is the people, the time you have in between calls to chat, and not wearing strict uniform.
Worst thing
When it’s busy, it’s VERY busy. Call after call, no second break in between each call. Sometimes means you’re talking for hours and hours on end. Headaches. Complaints: people threatening to take you to court as they were charged with cancellation fees and parking fees etc. You’re meant to limit your personal time, so you get an hour a day distributed in 2x 15 min and 1x 30 min but you get 5 min personal time to leave and use the toilet but you are advices not to go over 5 min. You also get rated based on your time you spend on the phone, so your customer service has to 16/16 perfect and under 2 min. It can get really difficult and the complaints and multibookings are always still included.
Customer service at Addison Lee, February 2022
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Best thing
Self employed.
Worst thing
Wages going down
Private hire driver at Addison Lee, March 2020