Department Supervisor
Halfords
No pay info
Walsall, GB
Part time
The Breakroom Take
- Recommended by students
- Respectful managers
- Proper breaks
About Halfords
Halfords is a retailer. They sell car parts and accessories, bicycles, touring and camping equipment.
Job description from Halfords
Job Description
This is a part time, permanent position at our Walsall store with core hours being 30 per week across 5 days.
A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.
Our Department Supervisors are at the heart of our in-store services offer. Obsessed with delivering the very best customer service, with a passion for our products and services, a Department Supervisor ensures the team wows every Halfords customer. This role is responsible for the day to day running of a department, supervising and coaching others to ensure we deliver market leading standards to our customers.
Supporting the store management team with maximising our services offer and with floor leadership, you’ll ensure the delivery of exceptional standards across the store, to provide a great journey for our customer. A key holder when required you will adhere to all in store security and stock loss procedures.
We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.
To be successful in this role you will need:
- Experience of supervising or leading a small team/department
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines whilst maintaining a good standard of work
- Experience in effective prioritisation
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
- The ability to engage and communicate with all types of customers and colleagues
- A planned and organised approach
- A proactive approach to helping customers and colleagues
As well as holiday and contributory pension, you can expect to enjoy:
- Colleague discount of up to 25% across the Group
- Performance related bonus
- Life assurance
- Uniform
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.
Job insights from Breakroom
Retail and sales supervisors
Retail and sales supervisors help retail managers look after stores, staff and sales ensuring that targets are met
What you’ll do as a retail and sales supervisor
- Support the retail manager
- Serve and advise customers
- Look after staff and rotas
- Manage deliveries and stock
- Handle customer payments, complaints, returns and refunds
- Keep the store clean and tidy
- Be responsible for sales targets and goals
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Using a computer
- Wearing a uniform
- Physical activities
- Managing people
- Anti-social hours
Map
Walsall, GB
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Halfords pay a living wage?
Some people are not paid a living wage.
How we know this
66% of people say they are paid below the Real Living Wage for where they live.Based on data from 136 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do Halfords pay market rates?
Most people are paid less than average for their job.
How we know this
74% of people are paid below average for the type of work they do.Based on data from 127 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Under 21s get paid less than everyone else
Do Halfords pay the same regardless of age?
No, people under the age of 21 get paid less than those above 21.
See what Halfords pays different age groupsHow we know this
The average pay of under 21s is less than those who are over 21.Based on data from 200 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at Halfords get paid breaks?
No. Most people don’t get paid breaks.
How we know this
76% of people say they don’t get paid breaks.Based on data from 132 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Halfords pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
87% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 126 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Halfords do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
39% of people report that they do extra work that they don’t get paid for.Based on data from 114 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Halfords?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 35% of people with changing schedules report getting one week notice or less.
- 35% of people with changing schedules report getting two weeks notice.
- 19% of people with changing schedules report getting three weeks notice.
- 12% of people with changing schedules report getting four weeks notice or more.
Based on data from 107 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at Halfords worry about hours?
Most people don’t worry about getting enough hours.
How we know this
73% of people report they don’t worry about getting enough hours.Based on data from 109 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do Halfords workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
45% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 119 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Halfords workers to change shifts?
Some people find it hard to change shifts.
How we know this
57% of people report that it’s hard to change shifts if they need to.Based on data from 92 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Halfords?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 136 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Halfords managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
46% of people say their manager changes their shifts at the last minute.Based on data from 114 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Halfords?
Some people find it hard to take sick leave.
How we know this
51% of people report that it’s hard to take time off if they are sick.Based on data from 128 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a Halfords job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
72% of students report this is a good place to work if you’re studying.Based on data from 53 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at Halfords good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
56% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 50 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Halfords feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 131 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Halfords get proper breaks?
Most people get proper breaks.
How we know this
69% of people report that they get to take proper breaks.Based on data from 141 people who took the Breakroom Quiz between November 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Halfords?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 136 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at Halfords enjoy their jobs?
Only some people enjoy their job.
How we know this
36% of people report they don’t enjoy their job.Based on data from 113 people who took the Breakroom Quiz between October 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at Halfords recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 149 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Halfords?
Some people didn’t get enough training when they started.
How we know this
55% of people report they didn’t get enough training when they started working here.Based on data from 139 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Halfords?
Only some people are given support to progress here.
How we know this
In the last year, 42% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 134 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Halfords head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 139 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Halfords is doing?
Only some people feel well informed about how the company is doing.
How we know this
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 139 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Halfords employees say about their job
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Best thing
Being a cycle technician does have the benefit of being left to do my necessary work without much interruption
Worst thing
Lack of development paths and mistakes made by management are often without consequence
Cycle technician at Halfords, March 2025
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Best thing
Working with your hobbies. The team makes it a tolerable place to work. Some great staff discounts.
Worst thing
Under paid. Awful hours for workers with kids 8am open (school runs effected)
Over worked, barely get full breaks without interruption. High pressure on targets, a whole multitude of targets to meet. Career progression is awful. Halfords hires whoever applies and thinks they can train them to do the job with no previous experience necessary.Deputy manager at Halfords, March 2025
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