About Abm
Abm is a facility management provider
Job description from Abm
JOB TITLE: Security Officer
LOCATION: Wells Fargo, City of London
SHIFT PATTERN: 3 Days-3 Nights-3 Off, 56 hours per week
PAY RATE: £13.63 per hour
OVERVIEW
We are seeking a proactive Concierge Security Officer to join our Team at a flagship location in London, in a fast-paced banking environment at its high profile headquarters
We are looking for an Officer, who has a can-do attitude, and excellent communications skills, that can demonstrate a proven track record
As well as part of the all important welcome into the building, you are the front line eyes and ears at our initial external perimeter for potential threats – surveillance capabilities are essential to this key role
MAIN DUTIES & RESPONSIBILITIES
To deliver a Concierge Security welcome to the building, and hosting in line with Assignment Instructions, SoPs and customer requirements to protect our client’s employees, guests, property and other assets;
• Interaction with all staff, vendors, and guests, delivering first class customer focused service
• Completing and reporting regular patrols as detailed in the AIs
• Continuously look for opportunities to be of assistance, proactively helping wherever opportunities arise
• Actively participating in all incidents, and reporting appropriately in accordance with the AIs
• Liaising with the Control Room Team proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with AIs
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business, and duties as requested by your line manager
QUALIFICATIONS & EXPERIENCE
Essential:
• Current SIA License holder
• Vetting completion in accordance with BS:7858 Standard (solid 5 year evidenced work history required)
• Good communication skills both verbal and written
• Excellent hosting skills
• Positive mindset, team player, can do attitude
Desirables:
• CCTV
• IOSH Working Safely
• Banking or Professional Services firms corporate security experience
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Job insights from Breakroom
Security guards
Security guards make sure that people, buildings and valuables are safe
What you’ll do as a security guard:
- Be alert and observant
- Be polite and deal with customers or the general public
- Be responsible for public safety and security
- Pass background checks and required tests
Is it right for you?
This job may involve:
- Standing
- Sitting
- Physical activities
- Using a computer
- Anti-social hours
- Night work
- Wearing a uniform
- Working alone
- Wearing protective clothing
- Working alone
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What employees say
Pay
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Good
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Most people are paid a living wage
Do Abm pay security officers enough to live on?
Most people are paid a living wage.
How we know this
82% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 17 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Abm pay security officers market rates?
Most people are paid above average for their job.
How we know this
80% of people are paid above average for the type of work they do.Based on data from 20 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Most people get paid breaks
Do security officers at Abm get paid breaks?
Yes. Most people get paid breaks.
How we know this
90% of people say they get paid breaks.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Abm pay security officers sick pay?
No. Most people don’t get proper sick pay.
How we know this
95% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do security officers at Abm do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
56% of people report that they do extra work that they don’t get paid for.Based on data from 18 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
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Less than 4 weeks notice of shifts
How much notice do security officers get of their shift pattern at Abm?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 58% of people with changing schedules report getting one week notice or less.
- 26% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 16% of people with changing schedules report getting four weeks notice or more.
Based on data from 19 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do security officers at Abm worry about hours?
Some people worry about getting enough hours.
How we know this
45% of people report they worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do security officers at Abm get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
62% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for security officers at Abm to change shifts?
Most people find it hard to change shifts.
How we know this
71% of people report that it’s hard to change shifts if they need to.Based on data from 17 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for security officers to book a holiday at Abm?
Most people find it easy to book holiday.
How we know this
72% of people report it’s easy to book holidays.Based on data from 18 people who took the Breakroom Quiz between May 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Abm managers change security officers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
50% of people say their manager changes their shifts at the last minute.Based on data from 20 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for security officers to take sick leave at Abm?
Some people find it hard to take sick leave.
How we know this
47% of people report that it’s hard to take time off if they are sick.Based on data from 17 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Needs improving
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Most parents say it’s bad
Is working as security officers at Abm good if you have caring responsibilities?
Most parents and carer say this is a bad place to work.
How we know this
91% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do security officers at Abm feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 18 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do security officers at Abm get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 20 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for security officers to work at Abm?
Most people feel stressed here.
How we know this
76% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do security officers at Abm enjoy their jobs?
Only some people enjoy their job.
How we know this
62% of people report they don’t enjoy their job.Based on data from 13 people who took the Breakroom Quiz between June 2023 and March 2025.
Okay
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Only some people recommend their team
Do security officers at Abm recommend working with their team?
Only some people recommend working with their team.
How we know this
67% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do security officers get enough training when they start at Abm?
Some people didn’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 17 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are security officers given support to progress at Abm?
Only some people are given support to progress here.
How we know this
In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 19 people who took the Breakroom Quiz between May 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do security officers think Abm head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 21 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do security officers feel well informed about how Abm is doing?
Only some people feel well informed about how the company is doing.
How we know this
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 21 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Abm employees say about their job
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Best thing
No positives,
Worst thing
Different companies take over but nothing changes, management, team I work with sleep through nightshift, day shif go through the motions and moto is leave it for noghtshift, supervisor is useless and sleepd most off shift and doesn't work just watches and takes all the time, he can't walk or work and take he's got to stand still, infuriating.
Cleaning operative at Abm, February 2025
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Best thing
Being in a place I like I love doing my job interacting with customers
Worst thing
Currently no training or direction
Employee at Abm, January 2025
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