Drainage Engineer - Nottingham
Homeserve
£32.3k–£39.0k per year
Nottingham, England, United Kingdom
Full time
The Breakroom Take
- People enjoy this job
- Good shift notice
- Respectful managers
- Proper training
- Proper breaks
About Homeserve
Homeserve is an insurance company. They provide warranty and home repair services.
Job description from Homeserve
HomeServe are currentlyrecruitingfor directly employed Drainage Engineers to join our team!
Location
Nottingham Full Time - 40 hours a week
this includes some weekend, evening and bank holiday work Salary - Between £32,250- £36,700 (Salary dependent upon experience) + £1,500 signing on bonus! A little more about the role:
HomeServe needs your expertise to undertake general drainage repairs and maintenance work in our Customers homes, leaving our customers with peace of mind and confidence in the quality of the work undertaken.
HomeServe offer an industry leading reward package to attract the best in our field.
Your benefits working for HomeServe
Basic starting salary of up to £32,250, rising to over £39,000 with experience gained in role £1500 signing on bonus paid in 2 instalments Fantastic pension scheme Up to 33 days annual leave (including bank holidays) Holiday buy and sell Our online benefits portal provides great discounts across a range of retailers Employee assistance programme looking out for you and your family Company vehicle with fuel card and all the parts and tools to deliver excellent service Full uniform and safety equipment is provided We are continually investing in our technology We have a bespoke private award winning training facility, backed up by field based coaching teams to support your ongoing learning and development in the role About The Candidate
What youll have
HPWJ Water Ticket Full UK Driving Licence Excellent customer service skills It would also be good if you have experience working in domestic properties as a Drainage Engineer At HomeServe youll work in a fun, friendly inclusive environment where People understand the value of their contribution to our goals and are encouraged to recognise a job well done.
Youll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our Customers lives.
Training & Support
To help you settle in to your career with HomeServe, you will undertake our extensive training programme.
Week 1 will be Monday to Friday 09:00-17:00 at our Head Office in Walsall, covering all things HomeServe, Health and Safety, tools and equipment Week 2-3 you will be buddied up with an experienced HomeServe Drainage Engineer Week 4 will be 3 days in Nottingham for additional training and support Where geographically appropriate we will pay for your accommodation Could you be who we are looking for?
Its our People that truly make what we do so special. As part of the HomeServe family your job will be to put our Customers first and we will give you everything you need to make this happen.
About The Company
Here at HomeServe, we work hard to build an inclusive, supportive, fun and collaborative culture that empowers all our People to do the right thing.
Whether you work on the frontline, talking to Customers on the phone or in their homes or you work in our Support Functions, we focus on putting Customers' needs at the heart of everything we do. TPBN1_UKTJ
Map
Nottingham, England, United Kingdom
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What employees say
Pay
-
Good
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Most people are paid a living wage
Do Homeserve pay a living wage?
Most people are paid a living wage.
How we know this
91% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do Homeserve pay market rates?
Most people are paid above average for their job.
How we know this
71% of people are paid above average for the type of work they do.Based on data from 31 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at Homeserve get paid breaks?
No. Most people don’t get paid breaks.
How we know this
79% of people say they don’t get paid breaks.Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Homeserve pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
54% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 35 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Homeserve do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
43% of people report that they do extra work that they don’t get paid for.Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Homeserve?
Most people get 4 weeks notice of when they’re working.
How we know this
- 0% of people with changing schedules report getting one week notice or less.
- 0% of people with changing schedules report getting two weeks notice.
- 13% of people with changing schedules report getting three weeks notice.
- 87% of people with changing schedules report getting four weeks notice or more.
Based on data from 23 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Needs improving
-
Most people don’t get any choice of shifts
Do Homeserve workers get to choose the shifts they work?
Most people don’t get enough choice over which shifts they work.
How we know this
93% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 29 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Homeserve workers to change shifts?
Some people find it hard to change shifts.
How we know this
60% of people report that it’s hard to change shifts if they need to.Based on data from 20 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it to book a holiday at Homeserve?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 35 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Homeserve managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
97% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Homeserve?
Some people find it hard to take sick leave.
How we know this
39% of people report that it’s hard to take time off if they are sick.Based on data from 33 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working at Homeserve good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
57% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 14 people who took the Breakroom Quiz between April 2023 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do people at Homeserve feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
80% of people say they’re treated with respect by their managers.Based on data from 30 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Homeserve get proper breaks?
Most people get proper breaks.
How we know this
75% of people report that they get to take proper breaks.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at Homeserve?
Some people feel stressed here.
How we know this
60% of people say they often feel stressed at work.Based on data from 35 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Homeserve enjoy their jobs?
Most people enjoy their job.
How we know this
73% of people report they enjoy their job.Based on data from 30 people who took the Breakroom Quiz between April 2023 and March 2025.
Okay
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Only some people recommend their team
Do people at Homeserve recommend working with their team?
Only some people recommend working with their team.
How we know this
41% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 37 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Homeserve?
Most people got enough training when they started.
How we know this
76% of people report they got enough training when they started working here.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Homeserve?
Only some people are given support to progress here.
How we know this
In the last year, 53% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 32 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Homeserve head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
69% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 35 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Homeserve is doing?
Most people feel well informed about how the company is doing.
How we know this
74% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 34 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Homeserve employees say about their job
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Best thing
Easy going
Worst thing
Hard to progress
Customer management advisor at Homeserve, September 2024
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Best thing
The people
Worst thing
Being on the phones all day
Customer service representative at Homeserve, August 2023
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