Store Colleague
Pets at Home
From £12.21 per hour
Crewe, CW1 2RP
Full time, part time, permanent
The Breakroom Take
- People enjoy this job
- Pays all ages fairly
- Recommended by students
- Recommended by parents
- Proper breaks
About Pets at Home
Pets at Home is a retailer. They sell pet supply products.
Job description from Pets at Home
Store Colleague
Part-time, £12.21 - £12.21 per hour
Ref: 31055
Salary: £12.21 - £12.21 per hour
Hours: Part-time
Contracted Hours: 20
Contract Type: Permanent
Location: 8, Grand Junction Retail Park, Grand Junction Way, Crewe, Cheshire, CW1 2RP
DescriptionStore Colleague
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
The Role:
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Availability to work evenings and weekends is essential.
What you will bring with you:
- Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
- Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
- Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
- Eagerness to Learn: A keen interest in ongoing learning and professional development.
- Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
- Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
- Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays
Benefits:
- Attractive rates of pay
- Paid holidays
- Additional leave for birthdays, and special occasions
- 20% colleague discount in Stores
- Discretional annual bonus scheme
- Access to other discounts and benefits
- Opportunity to do charity work in your local community
- Career progression
About Us:
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen.
Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care.
And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need.
We’re one pet family with a shared love of the animals who make us who we are. We know that there’s nothing like the bond between pet and owner – many of us are pet owners too. And we’re here to make that bond stronger than ever.
Kindly note that we may close a vacancy earlier than the specified closing date if we receive an overwhelming number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates
“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”
Organisation: Pets at Home
Date Posted: 22-04-2025
Expiry Date: 24-04-2025
- Apply
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Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do Pets at Home pay store colleagues enough to live on?
Most people are not paid a living wage.
How we know this
78% of people say they are paid below the Real Living Wage for where they live.Based on data from 77 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Pets at Home pay store colleagues market rates?
Only some people are paid above average for their job.
How we know this
36% of people are paid below average for the type of work they do.Based on data from 85 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do store colleagues at Pets at Home get paid the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what Pets at Home pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 119 people who took the Breakroom Quiz between August 2023 and April 2025.
Needs improving
-
Most people don’t get paid breaks
Do store colleagues at Pets at Home get paid breaks?
No. Most people don’t get paid breaks.
How we know this
98% of people say they don’t get paid breaks.Based on data from 81 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Pets at Home pay store colleagues sick pay?
No. Most people don’t get proper sick pay.
How we know this
86% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 71 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do store colleagues at Pets at Home do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
46% of people report that they do extra work that they don’t get paid for.Based on data from 74 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do store colleagues get of their shift pattern at Pets at Home?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 1% of people with changing schedules report getting one week notice or less.
- 13% of people with changing schedules report getting two weeks notice.
- 35% of people with changing schedules report getting three weeks notice.
- 51% of people with changing schedules report getting four weeks notice or more.
Based on data from 84 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do store colleagues at Pets at Home worry about hours?
Some people worry about getting enough hours.
How we know this
34% of people report they worry about getting enough hours.Based on data from 85 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do store colleagues at Pets at Home get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
45% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 83 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for store colleagues at Pets at Home to change shifts?
Some people find it hard to change shifts.
How we know this
56% of people report that it’s hard to change shifts if they need to.Based on data from 66 people who took the Breakroom Quiz between November 2024 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for store colleagues to book a holiday at Pets at Home?
Most people find it easy to book holiday.
How we know this
77% of people report it’s easy to book holidays.Based on data from 73 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Pets at Home managers change store colleagues shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
49% of people say their manager changes their shifts at the last minute.Based on data from 78 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for store colleagues to take sick leave at Pets at Home?
Some people find it hard to take sick leave.
How we know this
57% of people report that it’s hard to take time off if they are sick.Based on data from 70 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
-
Most students say it’s good
Is store colleagues at Pets at Home job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
85% of students report this is a good place to work if you’re studying.Based on data from 48 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
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Most parents say it’s good
Is working as store colleagues at Pets at Home good if you have caring responsibilities?
Most parents and carers say this is a good place to work.
How we know this
77% of people who care for a child or other relative report this is a good place to work.Based on data from 22 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do store colleagues at Pets at Home feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
69% of people say they’re treated with respect by their managers.Based on data from 72 people who took the Breakroom Quiz between November 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do store colleagues at Pets at Home get proper breaks?
Most people get proper breaks.
How we know this
89% of people report that they get to take proper breaks.Based on data from 72 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for store colleagues to work at Pets at Home?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 78 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do store colleagues at Pets at Home enjoy their jobs?
Most people enjoy their job.
How we know this
74% of people report they enjoy their job.Based on data from 68 people who took the Breakroom Quiz between November 2024 and April 2025.
Okay
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Only some people recommend their team
Do store colleagues at Pets at Home recommend working with their team?
Only some people recommend working with their team.
How we know this
44% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 85 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do store colleagues get enough training when they start at Pets at Home?
Some people didn’t get enough training when they started.
How we know this
40% of people report they didn’t get enough training when they started working here.Based on data from 78 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are store colleagues given support to progress at Pets at Home?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 70 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do store colleagues think Pets at Home head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 70 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do store colleagues feel well informed about how Pets at Home is doing?
Only some people feel well informed about how the company is doing.
How we know this
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 77 people who took the Breakroom Quiz between October 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Pets at Home employees say about their job
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Best thing
Some nice customers and build up some friendships with colleagues.
Worst thing
Unachievable KPI’s you are told to cheat on them by store managers so they don’t get in trouble. Toxic atmosphere with constant bitching and moaning. Don’t expect to work with animals if you are an animal lover they are just a “product” to be sold at the end of the day. Shifts often changed the night before and with no say if you have made other plans or child care arrangements. Work life balance is something that will go out the window almost instantly. Training is something they expect you to do in your own time outside of work.
Store colleague at Pets at Home, March 2025
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Best thing
The animals
Worst thing
They don't do full time contracts and expect yiu to be a expert from food calming pet down training any thing this from dogs to to fish and reptiles
Pet shop assistant at Pets at Home, March 2025
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