New — Posted yesterday

Support Worker

Community Integrated Care
Pay £12.62 per hour
Location Middlesbrough, TS4 2PG
Contract time Full time, part time

The Breakroom Take

5.1

Rated 5.1 out of 10, based on 211 employees who took the Breakroom Quiz

See all job reviews

  • Pays all ages fairly

About Community Integrated Care

Community Integrated Care is a social care charity. They provide care and support across England and Scotland.

Job description from Community Integrated Care

Benefits & USP’s:
  • £12.62 per Hour
  • Work doing the things you enjoy, meaning work never feels like work
  • Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities
  • Managed by supportive leaders
  • 28 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)
  • Pension Scheme
  • No uniform - we wear our casual clothes
  • Flexible Working Hours & Shift patterns
  • We will pay for your DBS / PVG
  • We are based in one location, so no need to be a car driver
  • Guaranteed & Contracted Hours
  • Spend your whole shift with the person you support, making the biggest impact on their lives
  • Shopping Discounts Scheme
  • Ongoing continued professional development and progression opportunities
  • Recommend a Friend Bonus scheme
  • Financial Hardship Fund
  • Investment in your wellbeing
Community Integrated Care is one of the UK’s largest health and social care charities. We work hard to enriching the lives of people with many different care needs. It’s exciting and rewarding work, and we’re full of pride and passion for what we do.

Since the early days, we’ve grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of ‘Your Life, Your Choice’ and our strategy ‘Best Lives Possible’.

We have strong values and we’re proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

We are also focused on our people. Our Support Workers are dedicated and passionate about going ‘the extra mile’ for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us.

Who you’ll be supporting & more about the role:
  • Phoebe age 28, enjoys Reality TV and Games on my Mobile Phone, which I can also use to communicate at times, due to being Non-verbal I use Makaton to communicate and like my staff to be able to understand me.. I attend placement 2 days a week at the Robin centre Mondays and Fridays 10am till 16.00pm , where lots of activities occur.
  • My Team are required to be trained in all Mandatory training which includes – Medication Administration – MAPA – First aid – Moving & Positioning- Fire – Safeguarding and Service specific – PBS (Positive Behaviour Support)- MAKATON (Sign language)- Epilepsy – Mental health / Learning disabilities – Autism as well as other training.
  • I like Strictly come dancing, Reality shows, playing on her Mobile phone, DVDs and facetiming her family.
  • My aspirations are to attend all Strictly come dancing live tours.

I am a young lady with learning disabilities who likes to access the community on my 1-1 times, I will use public transport but require full support when doing so, I do like to walk weather permitting and depending on the circumstance

  • My home is a detached property (Bungalow) over 1 floor in Middlesbrough (Bellevue) it has 1 bedroom a bathroom, lounge and kitchen, my staff team support me over a 24-hour period including a sleep in, I have my own keys and can access my home at any time. My sleep-in staff will stay in the lounge area on a pull-out bed. My home has a garden and driveway and is in a quiet area but at times do have children playing nearby.
  • My service requires 1 staff member at all times.

Monday = 7am to 10am – 16.00 to 23;00 1x sleep

Tuesday = 7am to 23;00 1x sleep

Wednesday= 7am 23;00 1x sleep

Thursday = 7am 23;00 1x sleep

Friday= 7am to 10am – 16.00 to 23;00 1x sleep

Saturday= 7am to 23;00 1x sleep

Sunday = 7am to 23;00 1x sleep

Your values: We know it takes a special person to work in social care and we recognise that not everyone that would be perfect for the role, will have professional experience. This is why we're really passionate about recruiting to individuals’ values and we recruit people from all walks of life; From people with vast experience in a support worker or care assistant role, from people with lived experiences who may have friends or relatives with disabilities or have looked after older relatives, to people with no experience at all.

Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People's values are important to use, so we look for people with:


- Patience
- Empathy, compassion and sensitivity to others
- A strong work ethic
- Reliability
- Honesty
- Determination - A problem solver
- Resilience
If you have read this advert and feel like it’s exactly the role and organisation you’re looking for, please click 'Apply' to take you through to our short application form.
A Place I belong Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all – where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work. By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.
We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we’ve made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.
We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact [email protected]

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us – and 28 is an excellent score compared to other organisations!

Job insights from Breakroom

Support workers

Support workers help vulnerable people to live independently

What you’ll do as a support worker:

  • Check the needs and progress of the individuals you are supporting
  • Help with daily tasks like budgeting, shopping and claiming benefits
  • Provide physical care and support including, bathing, dressing, cooking and feeding
  • Check and monitor health and help with medication

Is it right for you?

This job may involve:

  • Standing
  • Heavy lifting
  • Helping with personal care
  • Physical activity
  • Emotionally demanding duties
  • Wearing a uniform
  • Night work
  • Long hours
  • Anti-social hours
  • Cleaning
  • Working alone

Map

Middlesbrough, TS4 2PG

A map of the rough location for this vacancy

What employees say

Pay

    Okay
  • Only some people are paid a living wage

    Do Community Integrated Care pay support workers enough to live on?

    Some people are not paid a living wage.

    How we know this

    47% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 36 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Okay
  • Only some people are paid market rates

    Do Community Integrated Care pay support workers market rates?

    Only some people are paid above average for their job.

    How we know this

    53% of people are paid below average for the type of work they do.

    Based on data from 43 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do support workers at Community Integrated Care get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Community Integrated Care pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 48 people who took the Breakroom Quiz between April 2023 and March 2025.

  • Okay
  • Only some people get paid breaks

    Do support workers at Community Integrated Care get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    43% of people say they don’t get paid breaks.

    Based on data from 40 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Community Integrated Care pay support workers sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    78% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 40 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Okay
  • Some people do unpaid extra work

    Do support workers at Community Integrated Care do extra work that they don't get paid for?

    Sometimes. Some people do unpaid extra work.

    How we know this

    46% of people report that they do extra work that they don’t get paid for.

    Based on data from 35 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Okay
  • Less than 4 weeks notice of shifts

    How much notice do support workers get of their shift pattern at Community Integrated Care?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 16% of people with changing schedules report getting one week notice or less.
    • 14% of people with changing schedules report getting two weeks notice.
    • 22% of people with changing schedules report getting three weeks notice.
    • 49% of people with changing schedules report getting four weeks notice or more.

    Based on data from 37 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do support workers at Community Integrated Care worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    76% of people report they don’t worry about getting enough hours.

    Based on data from 38 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do support workers at Community Integrated Care get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    58% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 36 people who took the Breakroom Quiz between April 2024 and March 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for support workers at Community Integrated Care to change shifts?

    Some people find it hard to change shifts.

    How we know this

    63% of people report that it’s hard to change shifts if they need to.

    Based on data from 32 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for support workers to book a holiday at Community Integrated Care?

    Most people find it easy to book holiday.

    How we know this

    67% of people report it’s easy to book holidays.

    Based on data from 42 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Community Integrated Care managers change support workers shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    49% of people say their manager changes their shifts at the last minute.

    Based on data from 37 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Okay
  • Some people find it hard to take sick leave

    How easy is it for support workers to take sick leave at Community Integrated Care?

    Some people find it hard to take sick leave.

    How we know this

    56% of people report that it’s hard to take time off if they are sick.

    Based on data from 39 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Okay
  • Only some parents say it’s good

    Is working as support workers at Community Integrated Care good if you have caring responsibilities?

    Only some parents and carer say this is a good place to work.

    How we know this

    60% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

Workplace

    Okay
  • Only some people feel treated with respect

    Do support workers at Community Integrated Care feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    40% of people say they’re not treated with respect by their managers.

    Based on data from 42 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Needs improving
  • Most people don’t get proper breaks

    Do support workers at Community Integrated Care get proper breaks?

    Most people don’t get proper breaks.

    How we know this

    81% of people report that they don’t get to take proper breaks.

    Based on data from 42 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Needs improving
  • Most people are stressed

    Is it stressful for support workers to work at Community Integrated Care?

    Most people feel stressed here.

    How we know this

    83% of people say they often feel stressed at work.

    Based on data from 42 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people enjoy their job

    Do support workers at Community Integrated Care enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    38% of people report they don’t enjoy their job.

    Based on data from 40 people who took the Breakroom Quiz between March 2024 and March 2025.

  • Needs improving
  • Most people don’t recommend their team

    Do support workers at Community Integrated Care recommend working with their team?

    Not many people recommend working with their team.

    How we know this

    67% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 43 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do support workers get enough training when they start at Community Integrated Care?

    Some people didn’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 42 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are support workers given support to progress at Community Integrated Care?

    Only some people are given support to progress here.

    How we know this

    In the last year, 66% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 41 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do support workers think Community Integrated Care head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    95% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 39 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Okay
  • Only some people feel well informed by head office

    Do support workers feel well informed about how Community Integrated Care is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    44% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 36 people who took the Breakroom Quiz between March 2024 and March 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Community Integrated Care

What Community Integrated Care employees say about their job

  • Best thing

    Love looking after people

    Worst thing

    So unorganised, not all sing off the same sheet

    6.4

    Support worker at Community Integrated Care, March 2024

  • Best thing

    Being able to help someone's quality of life

    Worst thing

    Long hour shifts

    4.5

    Support worker at Community Integrated Care, August 2023

See more reviews
  • Best thing

    Working with the residents

    Worst thing

    The staffing issues

    3.7

    Support worker at Community Integrated Care, August 2022

  • Best thing

    The people we support

    Worst thing

    Staff morale

    6.0

    Support worker at Community Integrated Care, April 2022

  • Best thing

    Hours and pay is ok

    Worst thing

    Management

    5.5

    Finisher at Community Integrated Care, July 2021

  • Best thing

    Love the caring aspect of the job

    Worst thing

    All the weekend work

    5.0

    Support worker at Community Integrated Care, July 2021

  • Best thing

    I love the residents

    Worst thing

    Unprofessional staff

    6.0

    Support worker at Community Integrated Care, March 2021

  • Best thing

    The people I support knowing I make a difference

    Worst thing

    Minimum wage. The responsibilities who have. When there isn't a pandemic, we are very much over worked

    6.4

    Support worker at Community Integrated Care, March 2021

  • Best thing

    Helping people

    Worst thing

    Low paid, unreliable staff

    6.4

    Support worker at Community Integrated Care, January 2021

  • Best thing

    Seeing the smiles and happiness of our service users

    Worst thing

    Useless manager little support not being listened to

    4.2

    Support worker at Community Integrated Care, October 2020

  • More reviews from Community Integrated Care employees

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