Support Worker - 30 hours per week
Eden Futures
£12.21 per hour
Mansfield, Nottinghamshire, NG18
Part time
The Breakroom Take
- People enjoy this job
- Respectful managers
- Proper training
About Eden Futures
Eden Futures provide support for people with learning disabilities, autism, mental ill health and associated complex needs.
Job description from Eden Futures
**Please note that Eden Futures is not able to offer sponsorships at this time**
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
We are recruiting Support Workers to join the team across our Supported Living Services, supporting individuals in their own homes as well as out in the community, helping them to live as independently as possible.
*Roles are paid at an hourly rate £12.21 - equating to an annual salary of £26,652.72 based on a 42 hour working week. The annual salary shown is as a per annum equivalent for illustration purposes only. NLW applies and will be pro rata'd based on hours worked.
We are flexible regarding working hours / shifts - giving you the flexibility to work around commitments you may already have.
Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.
When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team.
For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Lifetime Training.
As a Support Worker you will receive the following benefits:
- Free DBS Check
- Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
- Blue Light Discount Scheme
- Eligibility for COSTCO membership
Main Responsibility
- Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
- Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
- Provide emotional support when needed, maintaining a person-centred approach
- Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
- You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
- Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
- Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
The Ideal Candidate
- Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
- We understand that not everyone has experience of working in the care sector, and that's why we recruit individuals based on their values
- Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
- You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Eden Futures pay support workers enough to live on?
Some people are not paid a living wage.
How we know this
58% of people say they are paid below the Real Living Wage for where they live.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Eden Futures pay support workers market rates?
Only some people are paid above average for their job.
How we know this
60% of people are paid below average for the type of work they do.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do support workers at Eden Futures get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
55% of people say they don’t get paid breaks.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Eden Futures pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
85% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do support workers at Eden Futures do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
42% of people report that they do extra work that they don’t get paid for.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Eden Futures?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 16% of people with changing schedules report getting one week notice or less.
- 21% of people with changing schedules report getting two weeks notice.
- 16% of people with changing schedules report getting three weeks notice.
- 47% of people with changing schedules report getting four weeks notice or more.
Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Some people worry about their hours
Do support workers at Eden Futures worry about hours?
Some people worry about getting enough hours.
How we know this
45% of people report they worry about getting enough hours.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do support workers at Eden Futures get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
41% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for support workers at Eden Futures to change shifts?
Some people find it hard to change shifts.
How we know this
47% of people report that it’s hard to change shifts if they need to.Based on data from 15 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for support workers to book a holiday at Eden Futures?
Some people find it hard to book holiday.
How we know this
39% of people report it’s hard to book holidays.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Eden Futures managers change support workers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
53% of people say their manager changes their shifts at the last minute.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at Eden Futures?
Some people find it hard to take sick leave.
How we know this
60% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Okay
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Only some parents say it’s good
Is working as support workers at Eden Futures good if you have caring responsibilities?
Only some parents and carer say this is a good place to work.
How we know this
45% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 11 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Good
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Most people feel treated with respect
Do support workers at Eden Futures feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
79% of people say they’re treated with respect by their managers.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do support workers at Eden Futures get proper breaks?
Most people don’t get proper breaks.
How we know this
84% of people report that they don’t get to take proper breaks.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at Eden Futures?
Most people feel stressed here.
How we know this
76% of people say they often feel stressed at work.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do support workers at Eden Futures enjoy their jobs?
Most people enjoy their job.
How we know this
81% of people report they enjoy their job.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Okay
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Only some people recommend their team
Do support workers at Eden Futures recommend working with their team?
Only some people recommend working with their team.
How we know this
50% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 20 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do support workers get enough training when they start at Eden Futures?
Most people got enough training when they started.
How we know this
89% of people report they got enough training when they started working here.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are support workers given support to progress at Eden Futures?
Only some people are given support to progress here.
How we know this
In the last year, 37% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think Eden Futures head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
71% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do support workers feel well informed about how Eden Futures is doing?
Only some people feel well informed about how the company is doing.
How we know this
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Eden Futures employees say about their job
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Best thing
Love the residents
Worst thing
Some of the staff
Support worker at Eden Futures, October 2024
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Best thing
Staff working on the day
Worst thing
Staff turning late and management can't be arsed to communicate
Support worker at Eden Futures, June 2024
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