Inside Sales Account Associate
UPS
No pay info
Nottingham, Nottinghamshire, NG1, United Kingdom
Full time, part time
The Breakroom Take
- Pays all ages fairly
- Recommended by students
About UPS
UPS is a delivery company. They provide global shipping and logistics services.
Job description from UPS
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
- Job Description
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
FUTURE YOU sells a world-class reputation.
Inside Sales Executive - Hybrid
Job Description:
UPS is on top of the global logistics game at the moment and we work towards extending our leading position in the market.
The successful candidate will use their excellent sales skills in order to develop business relationships and opportunities.
What you'll get:- Competitive base salary + uncapped commission
- Excellent benefits package including, company pension, holiday pay, discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye) and many more
- Industry-leading training
- First-class opportunities for career progression - thanks to our 'promotion from within policy
What you'll do:
• Intelligence gathering and prospecting to negotiating and managing accounts.
• Growing new and existing business by offering them a truly comprehensive service and logistics partnership.
• Integrate new clients smoothly into our operations and support functions, to make sure they get the service they need.
• Provide valuable business input by analysing volumes and revenue and sharing your results.
What you'll need:
• Business-to-business outbound telesales experience is preferred
• The ability to work on your own as well as part of a team
• Natural problem-solving talent, with proven project and time management skills
• The drive to thrive in a target-driven environment
• Excellent communication skills
How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
A bit about a big business...
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.
Employee Type: Permanent
Working Hours: Monday - Friday: shifts between 09:00 - 17:0
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do UPS pay a living wage?
Some people are not paid a living wage.
How we know this
51% of people say they are paid below the Real Living Wage for where they live.Based on data from 39 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do UPS pay market rates?
Only some people are paid above average for their job.
How we know this
54% of people are paid below average for the type of work they do.Based on data from 37 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Good
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Everyone is paid the same, whatever their age
Do UPS pay the same regardless of age?
Yes, people under the age of 21 get paid the same as those above 21.
See what UPS pays different age groupsHow we know this
The average pay of under 21s is the same as those above 21.Based on data from 51 people who took the Breakroom Quiz between May 2023 and April 2025.
Needs improving
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Most people don’t get paid breaks
Do workers at UPS get paid breaks?
No. Most people don’t get paid breaks.
How we know this
83% of people say they don’t get paid breaks.Based on data from 30 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do UPS pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
45% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 38 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at UPS do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
77% of people report that they don’t do extra unpaid work.Based on data from 31 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at UPS?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 83% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 9% of people with changing schedules report getting four weeks notice or more.
Based on data from 23 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do workers at UPS worry about hours?
Most people don’t worry about getting enough hours.
How we know this
78% of people report they don’t worry about getting enough hours.Based on data from 73 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do UPS workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
64% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 75 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
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Hard to change shifts
How easy is it for UPS workers to change shifts?
Most people find it hard to change shifts.
How we know this
75% of people report that it’s hard to change shifts if they need to.Based on data from 40 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at UPS?
Some people find it hard to book holiday.
How we know this
48% of people report it’s hard to book holidays.Based on data from 40 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do UPS managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
75% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 79 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at UPS?
Some people find it hard to take sick leave.
How we know this
34% of people report that it’s hard to take time off if they are sick.Based on data from 38 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Good
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Most students say it’s good
Is a UPS job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
71% of students report this is a good place to work if you’re studying.Based on data from 14 people who took the Breakroom Quiz between January 2023 and January 2025.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Okay
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Only some parents say it’s good
Is working at UPS good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
56% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 34 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Workplace
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Okay
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Only some people feel treated with respect
Do people at UPS feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 36 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at UPS get proper breaks?
Some people don’t get proper breaks.
How we know this
45% of people report that they don’t get to take proper breaks.Based on data from 84 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
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Some people are stressed
Is it stressful to work at UPS?
Some people feel stressed here.
How we know this
62% of people say they often feel stressed at work.Based on data from 37 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do people at UPS enjoy their jobs?
Only some people enjoy their job.
How we know this
42% of people report they don’t enjoy their job.Based on data from 38 people who took the Breakroom Quiz between May 2024 and April 2025.
Okay
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Only some people recommend their team
Do people at UPS recommend working with their team?
Only some people recommend working with their team.
How we know this
60% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 43 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at UPS?
Some people didn’t get enough training when they started.
How we know this
49% of people report they didn’t get enough training when they started working here.Based on data from 43 people who took the Breakroom Quiz between May 2024 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are people given support to progress at UPS?
Most people aren’t given support to progress here.
How we know this
In the last year, 79% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 38 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think UPS head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 40 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do workers feel well informed about how UPS is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 40 people who took the Breakroom Quiz between April 2024 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What UPS employees say about their job
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Best thing
It’s close to my house
Worst thing
The heavy lifting
Warehouse operative at UPS, February 2024
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Best thing
People, learning new things
Worst thing
Sometimes how you be treated, not knowing they change start time until after you get there
Parcel sorter at UPS, May 2023
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