Female Support Worker
Turning Point
Estimated pay: ÂŁ10.51-13.66 per hour
Nuneaton, Warwickshire, CV10 9QJ, United Kingdom
Permanent
The Breakroom Take
- People enjoy this job
- Recommended by parents
About Turning Point
Turning Point is a health and social care charity. They offer support services, and specialise in drug and alcohol issues, mental health and learning disabilities.
Job description from Turning Point
Would you like to be part of a small and highly specialised service which is committed to supporting me in the community?
Would you like to involve me and support me to be part of my local community?
Would you like to be well trained, well supported, well paid and know that you are making a positive difference every time you go to work?
About Me
I am looking for people to support me in my home in Nuneaton and in my local community. I am a woman in my 30's with a diagnosis of Pathological Demand Avoidance (PDA) which is a form of autism and a mild/moderate learning disability. I can present with some complex behaviours of concern.
It is important to me that I have a staff team that understands autism and PDA that are patient and understanding. I need consistent support and encouragement, but it is also important to let me progress at my own pace and for staff to be able to recognise when I need space.
Language is crucial, and it is important that staff do not use words use as "no" and "don't" and my initial reaction to questions is likely to be "no", so my staff team need to be creative in how they present choices to me.
I enjoy lots of activities in the community but currently I am only accessing them with support from my Mum. I would like to be able to develop a good relationship with my support team so I can feel safe in the community without my Mum.
Role Responsibility
About the role
- I need staff that are patient and understanding.
- Language is extremely important to people with PDA.
- The role will include supporting with personal care.
- The role will include supporting me in my own home and in the community
- You will be required to work alongside specialists in my multi-disciplinary tea.
This is a specialist supported living support service in Nuneaton, North Warwickshire and we have high expectations for our staff. You will receive all the necessary training prior to supporting the person and this will take place locally in Warwickshire.
The Ideal Candidate
You should be
- Experienced in supporting people with autism and PDA.
- Be resilient, patient and understanding. It may take a while to be able to develop a strong bond with me.
- Be consistent in your support approach.
- Be able to use language effectively to enable me to widen my opportunities.
You should have
- The right attitude!
- A good attendance record.
- The ability to work well as part of a team, and with other professionals involved in my support.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What benefits will I receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.
You will get 29 days' paid holiday a year, increasing with each year of service up to 31 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Turning Point
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Turning Point pay support workers enough to live on?
Some people are not paid a living wage.
How we know this
48% of people say they are paid below the Real Living Wage for where they live.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
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Only some people are paid market rates
Do Turning Point pay support workers market rates?
Only some people are paid above average for their job.
How we know this
60% of people are paid below average for the type of work they do.Based on data from 25 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do support workers at Turning Point get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
55% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Good
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Most people get sick pay
Do Turning Point pay support workers sick pay?
Yes. Most people get proper sick pay.
How we know this
83% of people say they would get paid if they were sick but scheduled to work.Based on data from 23 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do support workers at Turning Point do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
77% of people report that they don’t do extra unpaid work.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Okay
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Turning Point?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 9% of people with changing schedules report getting one week notice or less.
- 9% of people with changing schedules report getting two weeks notice.
- 26% of people with changing schedules report getting three weeks notice.
- 57% of people with changing schedules report getting four weeks notice or more.
Based on data from 23 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do support workers at Turning Point worry about hours?
Most people don’t worry about getting enough hours.
How we know this
90% of people report they don’t worry about getting enough hours.Based on data from 21 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do support workers at Turning Point get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 23 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for support workers at Turning Point to change shifts?
Some people find it hard to change shifts.
How we know this
67% of people report that it’s hard to change shifts if they need to.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Can be hard to book holiday
How easy is it for support workers to book a holiday at Turning Point?
Some people find it hard to book holiday.
How we know this
44% of people report it’s hard to book holidays.Based on data from 25 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do Turning Point managers change support workers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
50% of people say their manager changes their shifts at the last minute.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it for support workers to take sick leave at Turning Point?
Most people find it easy to take sick leave.
How we know this
73% of people report that it’s easy to take time off if they are sick.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do support workers at Turning Point feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
50% of people say they’re not treated with respect by their managers.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do support workers at Turning Point get proper breaks?
Most people don’t get proper breaks.
How we know this
88% of people report that they don’t get to take proper breaks.Based on data from 24 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at Turning Point?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 22 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do support workers at Turning Point enjoy their jobs?
Most people enjoy their job.
How we know this
71% of people report they enjoy their job.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Okay
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Only some people recommend their team
Do support workers at Turning Point recommend working with their team?
Only some people recommend working with their team.
How we know this
65% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 26 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do support workers get enough training when they start at Turning Point?
Some people didn’t get enough training when they started.
How we know this
42% of people report they didn’t get enough training when they started working here.Based on data from 24 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are support workers given support to progress at Turning Point?
Only some people are given support to progress here.
How we know this
In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 24 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think Turning Point head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
96% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 23 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do support workers feel well informed about how Turning Point is doing?
Only some people feel well informed about how the company is doing.
How we know this
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Turning Point employees say about their job
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Best thing
My colleagues
Worst thing
Working rota. Pay. Benefits. Management systems. Lack of training. Lack of guidance. Policies and procedures not being followed. Favouritism. Ignoring of staff needs
Support worker at Turning Point, September 2024
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Best thing
Not sure
Worst thing
Very admin heavy, doing the role equivalent of a band 5 psychiatric nirse
Recovery worker at Turning Point, July 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 26 Turning Point employees who took the Breakroom Quiz between June 2023 and April 2025.
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