Restaurant Supervisor
Fairmont Hotels and Resorts
No pay info
London, UK
The Breakroom Take
- People enjoy this job
- Respectful managers
- Proper breaks
About Fairmont Hotels and Resorts
Fairmont Hotels and Resorts operate luxury hotels across the world.
Job description from Fairmont Hotels and Resorts
Job Title: Restaurant Supervisor
Department: Gallery All-day-dining, Food & Beverage
Inspired and supported by: Restaurant General Manager
Your purpose will be:
To be responsible for the efficient running and consistency of service, according to the departmental brand standards and hotel policies. Help to train and develop the team to meet all standards required. Always take ownership of any issues that occur on your designated shift in the all-day dining.
You will be accountable for:
- Organising the team day to day in our outlets to ensure an efficient and smooth dining service
- Holding motivating team briefings to set each service up for success
- Training, empowering and inspiring your team to be extraordinary in their service
- Always being present on the floor during service and getting hands on to assist when needed
- Ensuring that all operating standards are met to so that extraordinary service levels are achieved
- Supporting the HOD in ensuring financial goals are being achieved and applying corrective actions if needed
- Ensuring there is good communication day to day within your team and across the hotel
- Monitor guest feedback and reviews related to Savoy Lounge, taking appropriate actions to improve service and address recurring issues.
- Assist in preparing reports and providing data for management review.
- Monitor inventory levels of the department, such as cutlery, glassware, and China.
- To be fully competent in cash handling, credit card payments and room payments.
- To meet and greet all guests whilst demonstrating exemplary, up to date knowledge of the various menu offerings to support the team on the floor.
- To ensure the department is kept at all times neat and organised.
- To participate in and attend regular communication meetings and training sessions.
- To be able to make requisitions in line with department stock levels.
- Always be an ambassador to the Savoy and respond to guest feedback and enquiries in a timely manner.
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
Map
London, UK
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What employees say
Pay
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Okay
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Only some people are paid a living wage
Do Fairmont Hotels and Resorts pay a living wage?
Some people are not paid a living wage.
How we know this
42% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Fairmont Hotels and Resorts pay market rates?
Most people are paid above average for their job.
How we know this
83% of people are paid above average for the type of work they do.Based on data from 12 people who took the Breakroom Quiz between July 2023 and March 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Fairmont Hotels and Resorts get paid breaks?
No. Most people don’t get paid breaks.
How we know this
94% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do Fairmont Hotels and Resorts pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
72% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do workers at Fairmont Hotels and Resorts do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
69% of people report that they don’t do extra unpaid work.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Fairmont Hotels and Resorts?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 94% of people with changing schedules report getting one week notice or less.
- 6% of people with changing schedules report getting two weeks notice.
- 0% of people with changing schedules report getting three weeks notice.
- 0% of people with changing schedules report getting four weeks notice or more.
Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
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Only some people get a choice of shifts
Do Fairmont Hotels and Resorts workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
44% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for Fairmont Hotels and Resorts workers to change shifts?
Some people find it hard to change shifts.
How we know this
64% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it to book a holiday at Fairmont Hotels and Resorts?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 17 people who took the Breakroom Quiz between June 2023 and March 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Shifts don’t get changed at short notice
Do Fairmont Hotels and Resorts managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
75% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Fairmont Hotels and Resorts?
Some people find it hard to take sick leave.
How we know this
35% of people report that it’s hard to take time off if they are sick.Based on data from 17 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
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Most people feel treated with respect
Do people at Fairmont Hotels and Resorts feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
72% of people say they’re treated with respect by their managers.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people get proper breaks
Do people at Fairmont Hotels and Resorts get proper breaks?
Most people get proper breaks.
How we know this
78% of people report that they get to take proper breaks.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Fairmont Hotels and Resorts?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do people at Fairmont Hotels and Resorts enjoy their jobs?
Most people enjoy their job.
How we know this
67% of people report they enjoy their job.Based on data from 18 people who took the Breakroom Quiz between June 2023 and April 2025.
Okay
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Only some people recommend their team
Do people at Fairmont Hotels and Resorts recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 19 people who took the Breakroom Quiz between June 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do people get enough training when they start at Fairmont Hotels and Resorts?
Some people didn’t get enough training when they started.
How we know this
65% of people report they didn’t get enough training when they started working here.Based on data from 17 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Fairmont Hotels and Resorts?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 17 people who took the Breakroom Quiz between March 2023 and March 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do people think Fairmont Hotels and Resorts head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Fairmont Hotels and Resorts is doing?
Only some people feel well informed about how the company is doing.
How we know this
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Fairmont Hotels and Resorts employees say about their job
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Best thing
Stress free friendly work environment
Worst thing
Bad planning
Employee at Fairmont Hotels and Resorts, March 2023
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CloseWhy is there no pay info?
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However, sometimes even that isn’t possible.