Support Worker - Wolverhampton
Affinity Trust
£12.25 per hour
Wolverhampton, West Midlands, WV10 8PT, United Kingdom
Full time
The Breakroom Take
- Proper training
About Affinity Trust
Affinity Trust is a charity. They provide support services for people with learning disabilities.
Job description from Affinity Trust
- Location: Wolverhampton
- Hourly rate: £12.25 per hour
- Hours per week: 22.5 hours per week (Full time also available)
- Training Provided: Full training provided. Opportunities to complete an NVQ Level 2 in Health & Social Care
- Required: You will need a Full UK Driving Licence and some experience working within the health and social care sector
- Sponsorship is not available for this position
Sounds simple right.....?
For most of us, making a sandwich is a task we don't put much thought into- gather the ingredients, put them together, and enjoy! But for some people, making a sandwich is about so much more than just food.
It's the opportunity to embrace independence.
It's the joy of discovering new skills.
It's the freedom to make personal choices.
It's amazing how something like preparing a sandwich can boost confidence and help the people we support to embrace life on their own terms. Our support workers guide them to navigate daily challenges and turn these moments into opportunities for empowerment and personal growth. Every sandwich made is a victory, proving that even the smallest tasks can lead to greater independence.
We believe in support that makes a meaningful difference, because what we do matters.
What has sandwiches got to do with it? Click here to find out: https://youtu.be/YJBLUmgLBhs?si=6FNQSX3diT-nQ_pu
What benefits will I have?
We have a range of benefits that you can mix and match to suit you, such as:
- Care Friends - our employee referral and reward app. You'll receive points which can be exchanged for extra money.
- Wagestream - an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.
- Blue light card - we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
- Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
- Vivup - spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year.
- Buy and sell annual leave - transfer windows open twice a year.
- Pension and Life Assurance - you'll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme.
If you're ready to make a positive impact and support others in achieving their goals, we'd love to hear from you. Join us in creating an environment where everyone can thrive.
If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.
We reserve the right to close this advert early if sufficient applications are received.
If you require any assistance to find out about current vacancies, making an application, or need any recruitment related documentation in a more accessible format please send an e-mail to: Recruitment@affinitytrust.org
INDNOR
Attached documents
- Affinity Trust Support Worker Job Description & Person Specification.pdf
- Recruitment FAQs.pdf
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
-
Okay
-
Only some people are paid a living wage
Do Affinity Trust pay support workers enough to live on?
Some people are not paid a living wage.
How we know this
65% of people say they are paid below the Real Living Wage for where they live.Based on data from 20 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Affinity Trust pay support workers market rates?
Most people are paid less than average for their job.
How we know this
70% of people are paid below average for the type of work they do.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
-
Only some people get paid breaks
Do support workers at Affinity Trust get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
59% of people say they don’t get paid breaks.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Affinity Trust pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
70% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 20 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
-
Most people don’t do unpaid extra work
Do support workers at Affinity Trust do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
70% of people report that they don’t do extra unpaid work.Based on data from 20 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Okay
-
Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at Affinity Trust?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 19% of people with changing schedules report getting one week notice or less.
- 19% of people with changing schedules report getting two weeks notice.
- 14% of people with changing schedules report getting three weeks notice.
- 48% of people with changing schedules report getting four weeks notice or more.
Based on data from 21 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
-
Most people don’t worry about their hours
Do support workers at Affinity Trust worry about hours?
Most people don’t worry about getting enough hours.
How we know this
74% of people report they don’t worry about getting enough hours.Based on data from 19 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do support workers at Affinity Trust get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
48% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
-
Can be hard to change shifts
How easy is it for support workers at Affinity Trust to change shifts?
Some people find it hard to change shifts.
How we know this
53% of people report that it’s hard to change shifts if they need to.Based on data from 19 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
-
Easy to book holiday
How easy is it for support workers to book a holiday at Affinity Trust?
Most people find it easy to book holiday.
How we know this
82% of people report it’s easy to book holidays.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Affinity Trust managers change support workers shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 21 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at Affinity Trust?
Some people find it hard to take sick leave.
How we know this
36% of people report that it’s hard to take time off if they are sick.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Okay
-
Only some people feel treated with respect
Do support workers at Affinity Trust feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
35% of people say they’re not treated with respect by their managers.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do support workers at Affinity Trust get proper breaks?
Most people don’t get proper breaks.
How we know this
96% of people report that they don’t get to take proper breaks.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for support workers to work at Affinity Trust?
Most people feel stressed here.
How we know this
81% of people say they often feel stressed at work.Based on data from 21 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
-
Only some people enjoy their job
Do support workers at Affinity Trust enjoy their jobs?
Only some people enjoy their job.
How we know this
44% of people report they don’t enjoy their job.Based on data from 16 people who took the Breakroom Quiz between June 2023 and April 2025.
Okay
-
Only some people recommend their team
Do support workers at Affinity Trust recommend working with their team?
Only some people recommend working with their team.
How we know this
57% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do support workers get enough training when they start at Affinity Trust?
Most people got enough training when they started.
How we know this
76% of people report they got enough training when they started working here.Based on data from 21 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
-
Most people don’t get support to progress
Are support workers given support to progress at Affinity Trust?
Most people aren’t given support to progress here.
How we know this
In the last year, 75% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 20 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do support workers think Affinity Trust head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 22 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
-
Most people don’t feel well informed by head office
Do support workers feel well informed about how Affinity Trust is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
78% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Affinity Trust employees say about their job
-
Best thing
The people I support
Worst thing
Management don't listen or have any idea how things actually run.
It's very out of sight, out of mind.
Since making all team leaders redundant, support staff have to pick up admin duties to help the overworked managers.
A lot of Medication errors, money/property being stolen gets swept under the rug.Support worker at Affinity Trust, September 2024
-
Best thing
Some nice people to support,that are interested in participating in activities and socialising,given opportunity to assist them in running their lives,budgeting cooking,household tasks and setting long term goals and helping them work toward these
Worst thing
Some challenging individuals, that it is very hard to help,as they don't want to do anything and have minimal interest in the outside world and society in general.and lack motivation,unwilling to try new things
The shifts are too long at times and subject to change last minute, only a few days notice given for next week's rota, preference given to certain staff,but not othersSupport worker at Affinity Trust, March 2023
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