Restaurant Shift Leader
Haven
£13.21 per hour
Devon, Devon, EX8 5BT
Full time, part time
The Breakroom Take
- People enjoy this job
- Recommended by students
- Recommended by parents
- Respectful managers
- Proper training
About Haven
Haven are a chain of holiday parks. They provide caravan, touring, and camping facilities.
Job description from Haven
Sandy Bay, Exmouth, Devon EX8 5BT GBR
Job DetailsPosition: Restaurant Shift Leader
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £13.21 per hour depending on age
We can provide onsite accommodation, subject to availability and T&Cs
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Job insights from Breakroom
Bar, restaurant and kitchen supervisors
Bar, restaurant and kitchen supervisors are responsible for the day-to-day running of their bar or restaurant and make sure customers are happy with the food and service they receive
What you’ll do as a bar, restaurant and kitchen supervisor
- Plan menus with your chefs
- Organise shifts and rotas for kitchen, waiting and bar staff
- Recruit staff and help to train them
- Plan events like weddings or birthdays
- Manage stock and budgets
Is it right for you?
This job may involve:
- Standing
- Physical activities
- Wearing a uniform
- Cleaning
- Anti-social hours
- Managing people
- Using a computer
What employees say
Pay
-
Needs improving
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Most people aren’t paid a living wage
Do Haven pay shift leaders enough to live on?
Most people are not paid a living wage.
How we know this
81% of people say they are paid below the Real Living Wage for where they live.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
-
Most people are paid below market rates
Do Haven pay shift leaders market rates?
Most people are paid less than average for their job.
How we know this
88% of people are paid below average for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do shift leaders at Haven get paid breaks?
No. Most people don’t get paid breaks.
How we know this
89% of people say they don’t get paid breaks.Based on data from 18 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Haven pay shift leaders sick pay?
No. Most people don’t get proper sick pay.
How we know this
88% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do shift leaders at Haven do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
47% of people report that they do extra work that they don’t get paid for.Based on data from 17 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Needs improving
-
Less than 4 weeks notice of shifts
How much notice do shift leaders get of their shift pattern at Haven?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 41% of people with changing schedules report getting one week notice or less.
- 35% of people with changing schedules report getting two weeks notice.
- 12% of people with changing schedules report getting three weeks notice.
- 12% of people with changing schedules report getting four weeks notice or more.
Based on data from 17 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Okay
-
Some people worry about their hours
Do shift leaders at Haven worry about hours?
Some people worry about getting enough hours.
How we know this
58% of people report they worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do shift leaders at Haven get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
50% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 18 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Needs improving
-
Hard to book holiday
How easy is it for shift leaders to book a holiday at Haven?
Most people find it hard to book holiday.
How we know this
75% of people report it’s hard to book holidays.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
-
Shifts can get changed at short notice
Do Haven managers change shift leaders shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
38% of people say their manager changes their shifts at the last minute.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Needs improving
-
Most people find it hard to take sick leave
How easy is it for shift leaders to take sick leave at Haven?
Most people find it hard to take sick leave.
How we know this
71% of people report that it’s hard to take time off if they are sick.Based on data from 14 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Good
-
Most people feel treated with respect
Do shift leaders at Haven feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 17 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
-
Most people don’t get proper breaks
Do shift leaders at Haven get proper breaks?
Most people don’t get proper breaks.
How we know this
100% of people report that they don’t get to take proper breaks.Based on data from 14 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
-
Most people are stressed
Is it stressful for shift leaders to work at Haven?
Most people feel stressed here.
How we know this
100% of people say they often feel stressed at work.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do shift leaders at Haven enjoy their jobs?
Most people enjoy their job.
How we know this
75% of people report they enjoy their job.Based on data from 12 people who took the Breakroom Quiz between March 2023 and December 2024.
Okay
-
Only some people recommend their team
Do shift leaders at Haven recommend working with their team?
Only some people recommend working with their team.
How we know this
56% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 18 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
-
Only some people get enough training
Do shift leaders get enough training when they start at Haven?
Some people didn’t get enough training when they started.
How we know this
50% of people report they didn’t get enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Good
-
Most people get support to progress
Are shift leaders given support to progress at Haven?
Most people are given support to progress here.
How we know this
In the last year, 83% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 18 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do shift leaders think Haven head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 18 people who took the Breakroom Quiz between October 2022 and October 2024.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do shift leaders feel well informed about how Haven is doing?
Only some people feel well informed about how the company is doing.
How we know this
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 17 people who took the Breakroom Quiz between February 2023 and December 2024.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Haven employees say about their job
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Best thing
the staff really do act as a team in each department, everyone seems to get along well
Worst thing
it can be stressful in busy periods as there is constant flow of customers
Retail assistant at Haven, April 2025
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Best thing
pay is good during holidays and the regular staff are mostly lovely
Worst thing
Shifts were cancelled up till an hour before you were meant to start. 8 hour weekly contract never honoured and you can go weeks without a single shift.
It doesn't feel like you can come to management with issues (personal or work-related) as they will always prioritise making money and not staff wellbeing.
Some shifts would be well over 8 hours and there would be no time for a break.
Staff overstretched as lots were sent home half way through the day to avoid costs.
Lots are desperate to leave by the end of the year.Employee at Haven, April 2025
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