Team Leader - Supported Living
Making SpaceThe Breakroom Take
- People enjoy this job
- Proper training
About Making Space
Making Space is a charity. They provide support services for older people and those with complex needs.
Job description from Making Space
We have an opportunity available for a Full Time Team Leader - Supported Living to join the team at Bluebell Lane based in Liverpool, L36 7XY.
Salary: £14.35 hourly - £26,117 per annum
Hours: 35 weekly
At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community.
Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.
Our focus on Kind Hearts is about generously building empathy and connection to create a sense of belonging. We believe that every person deserves to feel like they are a valued and respected.
Tailor making is about nurturing unique relationships to make every day count. We understand that every person’s needs circumstances are different, so we strive to provide customised support and assistance to ensure all those in our care are able to live their best lives.
Dreaming Big is about harnessing imagination to generate confidence in ourselves and others to take the first step. We believe that anything is possible when we set our minds to it and we are 100% dedicated to helping others believe in themselves too.
Having Courage is about committing bravely to working in ways that take us to new places. We believe that our team at Making Space really do make a real change to those we serve and we must be willing to take risks and be bold in our decision making.
Being ready is about responding to whatever comes our way by moving forward together. We know too well that life can be unpredictable but by working together and being prepared we can overcome any obstacles.
At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.
Responsibilities
Are you a compassionate and creative soul with a knack for dreaming big and a heart that's bursting with kindness? If so, we've got the perfect opportunity for you as a Team Leader within our supported living team.
As a Team Leader, you'll be responsible for tailoring your approach to each and every client, making sure that their unique needs are met with care and consideration.
We want someone who's not afraid to take risks and has the courage to try new things - after all, that's what dreaming big is all about! And as a Team Leader, you'll need to be ready to work with others as part of a team, lending your support and encouragement to your colleagues whenever they need it.
Of course, we're not just looking for just anyone to fill this role - we're looking for someone who shares our values and attitudes. We want someone who's dedicated to providing the best care possible to the people we support, and who has in-depth knowledge and experience in supporting adults. And if you happen to have a good sense of humour and enjoy injecting a bit of fun into your work, then all the better!
If you're ready to take on an exciting new challenge and make a real difference in the lives of our clients, then we want to hear from you.
Please note, for this position it is a requirement to be on call on a weekly rota.
Qualifications
You will need to have previous experience of supervising staff, will be qualified to level 3 in Health and Social care (or equivalent) and will be qualified to level 5 in Leadership and Management (or equivalent / willing to work towards).
In-depth knowledge and experience of supporting adults would also be beneficial, as well as mental health experience.
On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role.
We are seeking individuals who can showcase that their personal values align ours here at Making Space.
Benefits
We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.
Our current benefits include:
* Wagestream – Access up to 30% of your wages as you earn,
* Lifestyle benefits through Bravo Benefits and Health service discounts
* Holidays 25 days plus bank holidays subject to contract (pro rata for part time)
* We pay double time for Xmas day, Boxing Day and New Year’s Day
* Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
* Access to our library of learning through our e-portal
* Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
* We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
* Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
* We run a colleague engagement hub with monthly and annual colleague awards
* Pension Scheme 3% employer contribution as a minimum
* Paid Sick leave
Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer.
We can only accept applications from those who are legally entitled to live and work within the United Kingdom

Job insights from Breakroom
Senior care workers
Senior care workers support care workers and assistants help people in their daily lives to live as independently as possible.
What you’ll do as a senior care workers:
- Help with social or physical activities
- Train
- Household tasks, like cleaning and washing
- Support by preparing food, and providing help with eating and other tasks like bathing and getting dressed
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Managing people
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
What employees say
Pay
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Good
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Most people are paid a living wage
Do Making Space pay a living wage?
Most people are paid a living wage.
How we know this
79% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 14 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people are paid market rates
Do Making Space pay market rates?
Most people are paid above average for their job.
How we know this
75% of people are paid above average for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
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Most people don’t get paid breaks
Do workers at Making Space get paid breaks?
No. Most people don’t get paid breaks.
How we know this
71% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do Making Space pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
79% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between July 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do workers at Making Space do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
36% of people report that they do extra work that they don’t get paid for.Based on data from 14 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do workers at Making Space worry about hours?
Most people don’t worry about getting enough hours.
How we know this
69% of people report they don’t worry about getting enough hours.Based on data from 13 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
-
Only some people get a choice of shifts
Do Making Space workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
46% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 13 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
-
Easy to book holiday
How easy is it to book a holiday at Making Space?
Most people find it easy to book holiday.
How we know this
80% of people report it’s easy to book holidays.Based on data from 10 people who took the Breakroom Quiz between February 2023 and February 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do Making Space managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
83% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Making Space?
Most people find it easy to take sick leave.
How we know this
67% of people report that it’s easy to take time off if they are sick.Based on data from 12 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do people at Making Space feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 11 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people get proper breaks
Do people at Making Space get proper breaks?
Some people don’t get proper breaks.
How we know this
63% of people report that they don’t get to take proper breaks.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful to work at Making Space?
Most people feel stressed here.
How we know this
75% of people say they often feel stressed at work.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at Making Space enjoy their jobs?
Most people enjoy their job.
How we know this
91% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between May 2023 and March 2025.
Okay
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Only some people recommend their team
Do people at Making Space recommend working with their team?
Only some people recommend working with their team.
How we know this
47% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 17 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do people get enough training when they start at Making Space?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people get support to progress
Are people given support to progress at Making Space?
Only some people are given support to progress here.
How we know this
In the last year, 50% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 12 people who took the Breakroom Quiz between September 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
-
Head office doesn’t understand what’s happening
Do people think Making Space head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Making Space is doing?
Only some people feel well informed about how the company is doing.
How we know this
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 13 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What Making Space employees say about their job
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Best thing
Helping people
Worst thing
Some of staff are a bit full on
Support worker at Making Space, March 2025
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Best thing
The people we support ❤️ They are what make the job rewarding.
Worst thing
Management and the way that head office preach they care about staff yet they prove daily that they don’t and it’s simply a media campaign to gain new contracts.
Support worker at Making Space, November 2022
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