Ambulance Care Assistant
EMED Group
£12.21 per hour
Redhill, Surrey, RH1
Full time
The Breakroom Take
About EMED Group
EMED Group provide specialist transport services for accessing healthcare services.
Job description from EMED Group
An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you'll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.
Your main responsibility will be transporting our service users to and from their medical appointments and between healthcare facilities.
This is a full-time role working 4 days out of 7 (10 hour shifts) with shifts scheduled between 05:30am and 00:30am. Shifts will be on a rota. Please only apply if you can work these hours
What benefits can you expect?
- £12.21p/h
- Work 4 days out of 7
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Other duties include:
- Assisting in the transportation of 'end of life' service users, ensuring a high level of empathy is present at all times.
- Building rapport by effectively communicating with patients and their relatives/friends.
- Responsible for lifting, securing and helping service users in and out of the Ambulance.
- Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.
To be considered as an ACA, you will need to be:
- Hold a valid UK manual driving licence.
- Be able to work flexible shifts. Our operational hours are between 05:30am and 00:30am, Monday to Sunday so you will need to work various shifts within these hours (with notice)
- An effective communicator and experience of communicating with others in what can often be emotional circumstances.
- Be physically fit for patient handling and moving.
- Pass an Enhanced DBS check (company funded).
About Us:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50+ depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
Map
Redhill, Surrey, RH1
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do EMED Group pay ambulance care assistants enough to live on?
Most people are not paid a living wage.
How we know this
75% of people say they are paid below the Real Living Wage for where they live.Based on data from 16 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people don’t get paid breaks
Do ambulance care assistants at EMED Group get paid breaks?
No. Most people don’t get paid breaks.
How we know this
76% of people say they don’t get paid breaks.Based on data from 17 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do EMED Group pay ambulance care assistants sick pay?
No. Most people don’t get proper sick pay.
How we know this
93% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 15 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Good
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Most people don’t do unpaid extra work
Do ambulance care assistants at EMED Group do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
How we know this
33% of people report that they do extra work that they don’t get paid for.Based on data from 12 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Good
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Most people don’t worry about their hours
Do ambulance care assistants at EMED Group worry about hours?
Most people don’t worry about getting enough hours.
How we know this
81% of people report they don’t worry about getting enough hours.Based on data from 16 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do ambulance care assistants at EMED Group get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
59% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 17 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for ambulance care assistants at EMED Group to change shifts?
Some people find it hard to change shifts.
How we know this
58% of people report that it’s hard to change shifts if they need to.Based on data from 12 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for ambulance care assistants to book a holiday at EMED Group?
Most people find it easy to book holiday.
How we know this
92% of people report it’s easy to book holidays.Based on data from 12 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Shifts can get changed at short notice
Do EMED Group managers change ambulance care assistants shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
40% of people say their manager changes their shifts at the last minute.Based on data from 15 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for ambulance care assistants to take sick leave at EMED Group?
Some people find it hard to take sick leave.
How we know this
67% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do ambulance care assistants at EMED Group feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
36% of people say they’re not treated with respect by their managers.Based on data from 14 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do ambulance care assistants at EMED Group get proper breaks?
Most people don’t get proper breaks.
How we know this
71% of people report that they don’t get to take proper breaks.Based on data from 14 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for ambulance care assistants to work at EMED Group?
Most people feel stressed here.
How we know this
79% of people say they often feel stressed at work.Based on data from 14 people who took the Breakroom Quiz between March 2024 and January 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
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Most people enjoy their job
Do ambulance care assistants at EMED Group enjoy their jobs?
Most people enjoy their job.
How we know this
79% of people report they enjoy their job.Based on data from 14 people who took the Breakroom Quiz between January 2024 and February 2025.
Needs improving
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Most people don’t recommend their team
Do ambulance care assistants at EMED Group recommend working with their team?
Not many people recommend working with their team.
How we know this
69% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 16 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Okay
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Only some people get enough training
Do ambulance care assistants get enough training when they start at EMED Group?
Some people didn’t get enough training when they started.
How we know this
53% of people report they didn’t get enough training when they started working here.Based on data from 17 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are ambulance care assistants given support to progress at EMED Group?
Most people aren’t given support to progress here.
How we know this
In the last year, 73% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between January 2024 and January 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do ambulance care assistants think EMED Group head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 16 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do ambulance care assistants feel well informed about how EMED Group is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
69% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 16 people who took the Breakroom Quiz between January 2024 and February 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What EMED Group employees say about their job
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Best thing
Always on the road
Worst thing
Controllers/planers
ACA at EMED Group, December 2024
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Best thing
Having supervisors help when they can with difficult patients
Worst thing
Pay is not too good and there is no pay difference for overtime
Secure mental health ambulance care assistant at EMED Group, December 2024
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