Retail Associate (38 hours) - Gunwharf Quays
New Balance
No pay info
United Kingdom
Full time
The Breakroom Take
- Great team mates
- People enjoy this job
- Respectful managers
- Proper training
- Proper breaks
About New Balance
New Balance is a fashion retailer. They make sportswear are known for their branded sneakers.
Job description from New Balance
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company's policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Job insights from Breakroom
Retail and sales assistants:
Sales assistants help customers and sell goods and services
What you’ll do as a retail and sales assistant:
- Serve and advise customers
- Take delivery of goods and stock
- Arrange and display goods
- Check for damaged or missing items
- Handle customer payments, returns and refunds
- Keep the store clean and tidy
Is it right for you?
This job may involve:
- Dealing with customers
- Standing
- Wearing a uniform
- Heavy lifting
- Cleaning
- Physical activities
What employees say
Pay
-
Okay
-
Only some people are paid a living wage
Do New Balance pay a living wage?
Some people are not paid a living wage.
How we know this
42% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are ÂŁ12.60 per hour, and ÂŁ13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
-
Most people are paid market rates
Do New Balance pay market rates?
Most people are paid above average for their job.
How we know this
67% of people are paid above average for the type of work they do.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Needs improving
-
Most people don’t get paid breaks
Do workers at New Balance get paid breaks?
No. Most people don’t get paid breaks.
How we know this
92% of people say they don’t get paid breaks.Based on data from 12 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
-
Most people don’t get sick pay
Do New Balance pay sick pay?
No. Most people don’t get proper sick pay.
How we know this
69% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 13 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
-
Some people do unpaid extra work
Do workers at New Balance do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
36% of people report that they do extra work that they don’t get paid for.Based on data from 11 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
-
Good
-
Easy to book holiday
How easy is it to book a holiday at New Balance?
Most people find it easy to book holiday.
How we know this
73% of people report it’s easy to book holidays.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
-
Shifts don’t get changed at short notice
Do New Balance managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
90% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 10 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
-
Some people find it hard to take sick leave
How easy is it to take sick leave at New Balance?
Some people find it hard to take sick leave.
How we know this
47% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
-
Good
-
Most people feel treated with respect
Do people at New Balance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
67% of people say they’re treated with respect by their managers.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
-
Most people get proper breaks
Do people at New Balance get proper breaks?
Most people get proper breaks.
How we know this
85% of people report that they get to take proper breaks.Based on data from 13 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Okay
-
Some people are stressed
Is it stressful to work at New Balance?
Some people feel stressed here.
How we know this
57% of people say they often feel stressed at work.Based on data from 14 people who took the Breakroom Quiz between March 2023 and December 2024.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Good
-
Most people enjoy their job
Do people at New Balance enjoy their jobs?
Most people enjoy their job.
How we know this
91% of people report they enjoy their job.Based on data from 11 people who took the Breakroom Quiz between December 2022 and October 2024.
Good
-
Most people recommend their team
Do people at New Balance recommend working with their team?
Most people recommend working with their team.
How we know this
73% of people report that they would recommend working with their immediate team to a friend.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
-
Most people get enough training
Do people get enough training when they start at New Balance?
Most people got enough training when they started.
How we know this
67% of people report they got enough training when they started working here.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
-
Only some people get support to progress
Are people given support to progress at New Balance?
Only some people are given support to progress here.
How we know this
In the last year, 47% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 15 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
-
Head office only partly understands what’s happening
Do people think New Balance head office understands what's happening where they work?
Some people think head office doesn’t understand what’s happening where they work.
How we know this
64% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 14 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Okay
-
Only some people feel well informed by head office
Do workers feel well informed about how New Balance is doing?
Only some people feel well informed about how the company is doing.
How we know this
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between March 2023 and February 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Similar jobs near United Kingdom
Find more jobs like this
CloseSave 11 hours a week searching for something new. We can get you…
- The pay you’re looking for
- The hours that you need
- Jobs close to where you live
Answer a few simple questions and we’ll find something that’s right for you. (You can get back to this job later.)
No thanks, I want to applyApplying will take you to a different website.
Type in your email to save this job
Close
By signing up you’re agreeing to our terms and conditions and privacy policy.
About this pay
CloseWhy is there no pay info?
Sometimes employers don’t give us pay information for their jobs.
Where we can, we show an estimate for their pay.
However, sometimes even that isn’t possible.