About St Anne’s Community Services
St Anne’s Community Services provide community-based care services across North England.
Job description from St Anne’s Community Services
Our Westgarth respite service assists clients 24 hours a day, 7 days a week. We require enthusiastic and caring individuals. We have a variety of shifts including days, nights, and sleep overs.
As a Support Worker, you will provide high quality care and support to our clients to enable them to live their best life. You will be passionate in making a difference to our client’s lives, helping them to fulfil their aspirations and ambitions. This homely service is set in Halifax (HX5) close to public transport routes.
St Anne’s Community Services has become one of the largest and most respected charities in the North of England. Bringing creativity and a can-do approach, all our employees embody our values being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). We support nearly 2,000 vulnerable adults in specialist residential, supported living and outreach services, enabling them through exceptional care and support to live their best possible life.
Main duties of the job
- Person Centred - Prepare person-centred support plans with clients which reflect their views and aspirations and respect their beliefs and opinions, reviewing and amending them as necessary and considering the client’s changing needs and wishes.
- Respectful - Support clients to fulfil their aspirations, supporting them to live as independently as possible, in accordance with their skills and abilities. This may include accompanying them on social visits and events, supporting them with their interests and hobbies, promoting choice, arranging activities and outings, and developing their skills and knowledge.
- Open - Communicate in an open and transparent way with clients and other team members, acting with integrity and doing what you say that you will do.
- Understanding - Where required you may be asked to provide personal care to clients in a way that respects their choices and dignity. This can include assistance with washing and toileting.
- Dedicated - Keep appropriate, accurate records, including daily notes, with full involvement of the client.
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
As a Support Worker, you will provide high quality care and support to our clients to enable them to live their best life. You will be passionate in making a difference to our client’s lives, helping them to fulfil their aspirations and ambitions.
Bringing creativity and a can-do approach, you will personify our values of being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD).
- Ensure that all support and care are provided in a way that protects clients from abuse and exploitation, maintains their dignity, and supports positive risk-taking.
- Each one of our clients is different and has different needs and no two days will ever be the same.
- Support quality inspection processes, cooperating with on-site inspectors in relation to information requests.
- Work always in accordance with Health and Safety requirements, such as Manual Handling, Food Hygiene, Fire Safety, infection control, and Risk Assessment procedures.
- Carry out a range of household duties in accordance with the needs of the client including cooking, cleaning, laundry, and other domestic duties as required.
- Willing to provide an appropriate level of care and support to clients, in accordance with their care plan including personal care.
- Understanding of the importance of maintaining accurate written and numerical records
- Ability to undertake a wide range of personal care and domestic duties (specific to each service)
- Able to carry out the physical requirements of the role including but not limited to climbing stairs/using hoists/pushing wheelchairs/moving people/night work. *Adjustments will be considered in line with the Equality Act where these criteria cannot be met due to a disability
- Understand or willing to learn how to use computer packages (such as Word, Outlook and the Internet) and to undertake relevant training and qualification in care if required.
- Able to work cooperatively as a team member.
- Able to liaise and communicate effectively with carers, families, inspectors and other external stakeholders.
Experience
Desirable criteria
- Previous experience working in care (employment or carer at home)
Essential criteria
- Care Certificate or required to undertake Care Certificate
- Current driver licence
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 3 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Support Worker JD (PDF, 151.6KB)
Further details / informal visits contact
Name Claire Taylor Job title First Line Manager Email address claire.taylor@st-annes.org.uk Additional information
recruitmentteam@st-annes.org.uk
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
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What employees say
Pay
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Needs improving
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Most people aren’t paid a living wage
Do St Anne’s Community Services pay support workers enough to live on?
Most people are not paid a living wage.
How we know this
92% of people say they are paid below the Real Living Wage for where they live.Based on data from 12 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Needs improving
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Most people are paid below market rates
Do St Anne’s Community Services pay support workers market rates?
Most people are paid less than average for their job.
How we know this
88% of people are paid below average for the type of work they do.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Okay
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Only some people get paid breaks
Do support workers at St Anne’s Community Services get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
50% of people say they don’t get paid breaks.Based on data from 14 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Needs improving
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Most people don’t get sick pay
Do St Anne’s Community Services pay support workers sick pay?
No. Most people don’t get proper sick pay.
How we know this
86% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 14 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Some people do unpaid extra work
Do support workers at St Anne’s Community Services do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
47% of people report that they do extra work that they don’t get paid for.Based on data from 15 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Hours and flexibility
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Needs improving
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Less than 4 weeks notice of shifts
How much notice do support workers get of their shift pattern at St Anne’s Community Services?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 57% of people with changing schedules report getting one week notice or less.
- 14% of people with changing schedules report getting two weeks notice.
- 21% of people with changing schedules report getting three weeks notice.
- 7% of people with changing schedules report getting four weeks notice or more.
Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Good
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Most people don’t worry about their hours
Do support workers at St Anne’s Community Services worry about hours?
Most people don’t worry about getting enough hours.
How we know this
67% of people report they don’t worry about getting enough hours.Based on data from 12 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Only some people get a choice of shifts
Do support workers at St Anne’s Community Services get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
43% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Can be hard to change shifts
How easy is it for support workers at St Anne’s Community Services to change shifts?
Some people find it hard to change shifts.
How we know this
45% of people report that it’s hard to change shifts if they need to.Based on data from 11 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Good
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Easy to book holiday
How easy is it for support workers to book a holiday at St Anne’s Community Services?
Most people find it easy to book holiday.
How we know this
69% of people report it’s easy to book holidays.Based on data from 13 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Needs improving
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Shifts get changed at short notice
Do St Anne’s Community Services managers change support workers shifts at short notice?
Most managers change people’s shifts at short notice.
How we know this
75% of people say their manager changes their shifts at the last minute.Based on data from 12 people who took the Breakroom Quiz between August 2023 and April 2025.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Okay
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Some people find it hard to take sick leave
How easy is it for support workers to take sick leave at St Anne’s Community Services?
Some people find it hard to take sick leave.
How we know this
40% of people report that it’s hard to take time off if they are sick.Based on data from 15 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone gets sick sometimes. You should be able to take time off when you need to.
A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.
Workplace
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Okay
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Only some people feel treated with respect
Do support workers at St Anne’s Community Services feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
How we know this
54% of people say they’re not treated with respect by their managers.Based on data from 13 people who took the Breakroom Quiz between May 2023 and April 2025.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Needs improving
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Most people don’t get proper breaks
Do support workers at St Anne’s Community Services get proper breaks?
Most people don’t get proper breaks.
How we know this
87% of people report that they don’t get to take proper breaks.Based on data from 15 people who took the Breakroom Quiz between April 2023 and February 2025.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Needs improving
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Most people are stressed
Is it stressful for support workers to work at St Anne’s Community Services?
Most people feel stressed here.
How we know this
73% of people say they often feel stressed at work.Based on data from 15 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people enjoy their job
Do support workers at St Anne’s Community Services enjoy their jobs?
Only some people enjoy their job.
How we know this
38% of people report they don’t enjoy their job.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Needs improving
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Most people don’t recommend their team
Do support workers at St Anne’s Community Services recommend working with their team?
Not many people recommend working with their team.
How we know this
88% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people get enough training
Do support workers get enough training when they start at St Anne’s Community Services?
Most people got enough training when they started.
How we know this
75% of people report they got enough training when they started working here.Based on data from 16 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Needs improving
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Most people don’t get support to progress
Are support workers given support to progress at St Anne’s Community Services?
Most people aren’t given support to progress here.
How we know this
In the last year, 71% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Needs improving
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Head office doesn’t understand what’s happening
Do support workers think St Anne’s Community Services head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
100% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 15 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Needs improving
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Most people don’t feel well informed by head office
Do support workers feel well informed about how St Anne’s Community Services is doing?
Most people don’t feel well informed about how the company is doing.
How we know this
79% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 14 people who took the Breakroom Quiz between April 2023 and April 2025.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
What St Anne’s Community Services employees say about their job
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Best thing
Working with varying sorts of people
Worst thing
Tiredness, rushing around, and being micro managed
Support worker at St Anne’s Community Services, February 2025
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Best thing
The finishing time!
Worst thing
Too many to list
Support worker at St Anne’s Community Services, August 2024
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About this pay
CloseEstimated pay
This pay estimate is based on data from 16 St Anne’s Community Services employees who took the Breakroom Quiz between April 2023 and April 2025.
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