Posted 7 days ago

HR Assistant- Lanes

Lanes Group
Pay No pay info

Location Leeds, Yorkshire, LS12 6AB
Contract time Full time

The Breakroom Take

5.7

Rated 5.7 out of 10, based on 90 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job

About Lanes Group

Lanes Group is a civil engineering company. They specialise in drainage and sewerage repair.

Job description from Lanes Group

The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, we play a vital role in always maintaining the seamless operations of the nation’s water systems.


Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.


About the Role:

We are looking for a HR Service Centre Administrator. Your role will involve dealing with the HR administration and processes to provide support some of the HR functions. This position is an active role as you will be undertaking the role of an HR Administrator to support the service delivered at all times. The role will cover a broad range of HR activities and processes.  


Location: Leeds

Hours: Monday to Friday – 37.5 Hours per week.

Salary: Negotiation on experience £26k+

Responsibilities – but not limited to:

    • Fulfil the role of an HR administrator ensuring that service standards are adhered to
    • Dealing with the HR inbox and directing queries to the relevant people
    • Answering emails and telephone calls and advising on basic HR issues
    • Processing Change of Contracts and assisting with onboarding documentation
    • Updating Cascade - HR Management System and other systems
    • Liaising with Payroll/Training/IT to ensure new starters and leaver information is updated promptly
    • Complete incoming references as required
    • Applying of new employee references and chasing
    • General administration support around the department
    • Dealing with information of a confidential nature


    This role is working closely with the HR business partners and recruitment team as well as the payroll and finance teams.


    The ideal candidate will have experience of working in a previous HR role or a position where HR administration was part of the role or have a strong administration background


    Experience and qualifications required for the role:

    • Good administration background - HR Admin experience would be beneficial
    • Strong communication skills to deal with all levels of staff
    • Excellent Microsoft office skills
    • Cascade experience would be advantageous
    • Proactive and ability to change and adapt in a fast moving environment working to strict deadlines
    • Accuracy

    What you will get in return:

    In joining the Lanes Group, the UK’s largest independent provider we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

    What we offer:

    • Holidays 24 days plus bank – rising with length of service to 27 days
    • Life Assurance Scheme
    • Auto enrolment pension scheme
    • Free car parking


    This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.


    The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.


    Lanes - https://www.lanesgroup.com/#our_group

    Lanes I - https://lanes-infra.com/

    SUS - https://sus.co.uk/

    Clearflow -https://www.clearflowltd.com/

    AQS - https://aqsenvironmentalsolutions.ie/

    We are an equal opportunities employer and welcome applications from under-represented members of the community.

    Strictly no agencies please

    Map

    Leeds, Yorkshire, LS12 6AB

    A map of the rough location for this vacancy

    What employees say

    Pay

      Good
    • Most people are paid a living wage

      Do Lanes Group pay a living wage?

      Most people are paid a living wage.

      How we know this

      85% of people say they are paid at or above the Real Living Wage for where they live.

      Based on data from 48 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      Everyone should be paid enough to live on.

      The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

      The current rates are £12.60 per hour, and £13.85 per hour in London.

      Find out more in our explainer about the Real Living Wage.

    • Okay
    • Only some people are paid market rates

      Do Lanes Group pay market rates?

      Only some people are paid above average for their job.

      How we know this

      52% of people are paid below average for the type of work they do.

      Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

    • Needs improving
    • Most people don’t get paid breaks

      Do workers at Lanes Group get paid breaks?

      No. Most people don’t get paid breaks.

      How we know this

      87% of people say they don’t get paid breaks.

      Based on data from 54 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      A good job should have paid breaks.

      You should be paid for all your time at work, whether you’re on a break or not.

    • Needs improving
    • Most people don’t get sick pay

      Do Lanes Group pay sick pay?

      No. Most people don’t get proper sick pay.

      How we know this

      94% of people say they wouldn’t get paid if they were sick but scheduled to work.

      Based on data from 51 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      Everyone gets sick sometimes. You should be able to take time off without worrying.

      At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

      This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

    • Good
    • Most people don’t do unpaid extra work

      Do workers at Lanes Group do extra work that they don't get paid for?

      Rarely. Most people don’t do unpaid extra work.

      How we know this

      74% of people report that they don’t do extra unpaid work.

      Based on data from 47 people who took the Breakroom Quiz between June 2023 and April 2025.

      Why this matters

      Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

    Hours and flexibility

      Needs improving
    • Less than 4 weeks notice of shifts

      How much notice do people get of their shift pattern at Lanes Group?

      Most people don’t get 4 weeks notice of when they’re working.

      How we know this

      • 64% of people with changing schedules report getting one week notice or less.
      • 0% of people with changing schedules report getting two weeks notice.
      • 5% of people with changing schedules report getting three weeks notice.
      • 32% of people with changing schedules report getting four weeks notice or more.

      Based on data from 22 people who took the Breakroom Quiz between July 2023 and April 2025.

      Why this matters

      At a good job, you get plenty of notice about when you’re working.

      This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

    • Good
    • Most people don’t worry about their hours

      Do workers at Lanes Group worry about hours?

      Most people don’t worry about getting enough hours.

      How we know this

      67% of people report they don’t worry about getting enough hours.

      Based on data from 46 people who took the Breakroom Quiz between June 2023 and April 2025.

      Why this matters

      At a good job, you shouldn’t have to worry about getting enough hours each week.

      A good job should guarantee you a minimum number of hours in a contract, if you want it.

      This makes it easier to plan your finances, because you know how much you’ll be earning.

    • Okay
    • Only some people get a choice of shifts

      Do Lanes Group workers get to choose the shifts they work?

      Some people don’t get enough choice over which shifts they work.

      How we know this

      53% report that their manager doesn’t give them enough choice over which shifts they work.

      Based on data from 43 people who took the Breakroom Quiz between July 2023 and April 2025.

      Why this matters

      A good job is flexible around your personal life. This means you get a say in when you prefer to work.

    • Okay
    • Can be hard to change shifts

      How easy is it for Lanes Group workers to change shifts?

      Some people find it hard to change shifts.

      How we know this

      42% of people report that it’s hard to change shifts if they need to.

      Based on data from 24 people who took the Breakroom Quiz between March 2023 and March 2025.

      Why this matters

      A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

    • Good
    • Easy to book holiday

      How easy is it to book a holiday at Lanes Group?

      Most people find it easy to book holiday.

      How we know this

      85% of people report it’s easy to book holidays.

      Based on data from 53 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

    • Good
    • Shifts don’t get changed at short notice

      Do Lanes Group managers change shifts at short notice?

      Most managers don’t change people’s shifts at short notice.

      How we know this

      76% of people say their manager doesn’t changes their shifts at the last minute.

      Based on data from 46 people who took the Breakroom Quiz between June 2023 and April 2025.

      Why this matters

      If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

    • Okay
    • Some people find it hard to take sick leave

      How easy is it to take sick leave at Lanes Group?

      Some people find it hard to take sick leave.

      How we know this

      43% of people report that it’s hard to take time off if they are sick.

      Based on data from 42 people who took the Breakroom Quiz between June 2023 and April 2025.

      Why this matters

      Everyone gets sick sometimes. You should be able to take time off when you need to.

      A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

    • Okay
    • Only some parents say it’s good

      Is working at Lanes Group good if you’re a parent or carer?

      Only some parents and carer say this is a good place to work.

      How we know this

      39% of people who care for a child or other relative report this isn’t a good place to work.

      Based on data from 18 people who took the Breakroom Quiz between September 2023 and April 2025.

      Why this matters

      Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

    Workplace

      Okay
    • Only some people feel treated with respect

      Do people at Lanes Group feel treated with respect by their managers?

      Some people don’t feel treated with respect by their managers.

      How we know this

      40% of people say they’re not treated with respect by their managers.

      Based on data from 48 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

    • Okay
    • Only some people get proper breaks

      Do people at Lanes Group get proper breaks?

      Some people don’t get proper breaks.

      How we know this

      49% of people report that they don’t get to take proper breaks.

      Based on data from 53 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

    • Okay
    • Some people are stressed

      Is it stressful to work at Lanes Group?

      Some people feel stressed here.

      How we know this

      62% of people say they often feel stressed at work.

      Based on data from 47 people who took the Breakroom Quiz between June 2023 and April 2025.

      Why this matters

      Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

      Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

    • Good
    • Most people enjoy their job

      Do people at Lanes Group enjoy their jobs?

      Most people enjoy their job.

      How we know this

      67% of people report they enjoy their job.

      Based on data from 45 people who took the Breakroom Quiz between June 2023 and April 2025.

    • Okay
    • Only some people recommend their team

      Do people at Lanes Group recommend working with their team?

      Only some people recommend working with their team.

      How we know this

      52% of people report that they wouldn’t recommend working with their immediate team to a friend.

      Based on data from 54 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      A good job means enjoying the place where you work.

      The people you work with every day really matter. They can be the difference between a terrible day and a great one.

      If you’d recommend your team to a friend, this shows that something’s going right.

    • Okay
    • Only some people get enough training

      Do people get enough training when they start at Lanes Group?

      Some people didn’t get enough training when they started.

      How we know this

      43% of people report they didn’t get enough training when they started working here.

      Based on data from 53 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      A good job should give you good training when you start, not just drop you in at the deep end.

      This means that you’ll be happier and more productive from day one and shows that your employer values you.

      It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

    • Okay
    • Only some people get support to progress

      Are people given support to progress at Lanes Group?

      Only some people are given support to progress here.

      How we know this

      In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

      Based on data from 49 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

      This means you’ll be able to build on your skills and experience, and earn more money.

    • Needs improving
    • Head office doesn’t understand what’s happening

      Do people think Lanes Group head office understands what's happening where they work?

      Most people think head office doesn’t understand what’s happening where they work.

      How we know this

      75% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

      Based on data from 51 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      At a good job, the role of head office should be to support the people on the frontline serving customers.

      To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

    • Okay
    • Only some people feel well informed by head office

      Do workers feel well informed about how Lanes Group is doing?

      Only some people feel well informed about how the company is doing.

      How we know this

      66% of people feel that they aren’t kept well informed about how the company is doing as a whole.

      Based on data from 50 people who took the Breakroom Quiz between April 2023 and April 2025.

      Why this matters

      At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

      You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

    Find out more about working at Lanes Group

    What Lanes Group employees say about their job

    • Best thing

      Meeting new people and new challenges

      Worst thing

      Amount of driving, pressure on getting jobs done quick

      8.6

      Drainage engineer at Lanes Group, September 2024

    • Best thing

      Finish at half 3

      Worst thing

      The lack of work

      2.1

      Cctv engineer at Lanes Group, June 2024

    See more reviews
    • Best thing

      Staff

      Worst thing

      Getting called to a flooding and having to work 15hours

      2.0

      Drainage engineer at Lanes Group, February 2024

    • Best thing

      Flexibility of 4 on 4 off shift

      Worst thing

      Pay.. career progression.. pay structure is wrong. Progression doesn't mean a payrise

      7.0

      Cctv operator at Lanes Group, September 2023

    • Best thing

      Always busy and working with a great team

      Worst thing

      When something is delay effect our area on reaching our target

      8.7

      Employee at Lanes Group, March 2023

    • Best thing

      The lads and lasses out on the road

      Worst thing

      Pay and management

      4.6

      HGV driver at Lanes Group, January 2023

    • Best thing

      Person i work with

      Worst thing

      The depo

      5.5

      Employee at Lanes Group, November 2022

    • Best thing

      The money you could potentially earn

      Worst thing

      Job scheduling. poor people skills from some management. Feeling like your not valued working there and not cared about.

      2.8

      Drainage engineer at Lanes Group, September 2022

    • Best thing

      When your not on call.

      Worst thing

      Being on call - they assume you want to be out 12-16 hours a day.

      3.0

      Drainage engineer at Lanes Group, July 2022

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