About Northern Healthcare
Northern Healthcare support people with autism, mental health needs and learning disabilities.
Job description from Northern Healthcare
Good News! We're Paying More Than Ever
The National Minimum Wage has recently increased to £12.21 - but we're going even further!
At Northern Healthcare, we've raised our starting wage to £12.40 per hour at our Olton Grange service in Solihull, Birmingham
Above the national rate
Enhanced overtime rates of £14.40 per hour
Great team, great benefits, and even better pay
Join a workplace that values your time and effort - and shows it in your pay packet.
Looking for a role where you matter as much as the people you support?
At Northern Healthcare, we're not just offering you a job-we're inviting you to become part of something life-changing. As a Mental Health Support Worker, you'll be a champion of independence, a cheerleader in recovery, and a vital connection for those navigating mental health challenges.
What You'll Do - Every Day is Different!
You'll support residents with everyday tasks like:
Cooking and meal prep
Medication and appointment support
Budgeting and household management
Exploring the local community
Encouraging new hobbies and skills
Providing emotional support during tough times
You'll be right there for the breakthroughs-big and small.
We've Got Your Back from Day One
We don't just throw you in-we welcome you with:
A structured induction & buddy programme
Virtual learning platform for ongoing support
Full training including:
• Care Certificate
• First Aid
• Behaviour Support
• NVQs in Health & Social Care (Levels 2-5)
• Leadership & business qualifications
Whether you're brand new or bringing experience-we'll help you grow.
Your Career, Your Way
Want to lead a team? Specialise in an area you love? Or simply be amazing right where you are. We've got routes for:
Team Leader
Deputy or Service Manager
Support Worker Champion - become an expert in your field
Or stay in your lane and thrive-we support that too!
Perks & Benefits
Free car parking (most sites)
FREE enhanced DBS check
Blue Light Card & Insurance - shop & save!
Refer-a-friend scheme that can earn you up to £400 in "love to shop" vouchers
Employee Assistance Programme - mental health, physio & more
Career progression & training support
Monthly & annual staff recognition awards
We don't just say thank you-we show it.
What We're Looking For
• A warm, people-first attitude
• Ideally, some experience in care or a Level 2/3 Health & Social Care qualification OR experience of caring for a loved one, family member or an individual with complex needs
• Two references covering the past 3 years (and any previous roles supporting vulnerable adults)
• An enhanced DBS check (we'll cover the cost!)
Real Talk: You're the Difference
Every smile, every step forward, every "I did it!" moment-that's the impact you can make. So, if you're ready to help people rebuild their lives while building something amazing for yourself...
Apply today and take your next step with Northern Healthcare!
Together, we'll make every day count.
Department Operations Locations Birmingham, Olton Grange
Job insights from Breakroom
Support workers
Support workers help vulnerable people to live independently
What you’ll do as a support worker:
- Check the needs and progress of the individuals you are supporting
- Help with daily tasks like budgeting, shopping and claiming benefits
- Provide physical care and support including, bathing, dressing, cooking and feeding
- Check and monitor health and help with medication
Is it right for you?
This job may involve:
- Standing
- Heavy lifting
- Helping with personal care
- Physical activity
- Emotionally demanding duties
- Wearing a uniform
- Night work
- Long hours
- Anti-social hours
- Cleaning
- Working alone
Map
Solihull
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What employees say
Pay
-
Good
-
Most people are paid a living wage
Do Northern Healthcare pay support workers enough to live on?
Most people are paid a living wage.
How we know this
90% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 10 people who took the Breakroom Quiz between March 2022 and March 2024.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The current rates are £12.60 per hour, and £13.85 per hour in London.
Find out more in our explainer about the Real Living Wage.
Okay
-
Some people do unpaid extra work
Do support workers at Northern Healthcare do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
40% of people report that they do extra work that they don’t get paid for.Based on data from 10 people who took the Breakroom Quiz between March 2022 and March 2024.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
What Northern Healthcare employees say about their job
-
Best thing
Goodcteam morale.
Worst thing
Business administration changes rota without consulting staff. Poor pay.
Support worker at Northern Healthcare, November 2022
-
Best thing
The service users. The residents are amazing. I love working in mental health and supporting people in this way. The residents make the days enjoyable.
Worst thing
Management and Head Office. It has a culture of bullying, dishonesty, the hide what really goes on and write their own positive reviews. They don't support staff. Staff are assaulted but no one cares to offer support or even ask if you're ok. Management are passive aggressive and the good staff leave and bad staff stay. Headoffice ignore the truth and bully whislteblowers out the company.
Support worker at Northern Healthcare, March 2022
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