Service Assistant - Dungannon

Do you have an interest in heritage, culture and conservation work? Are you a creative individual who has a passion for interpretation? It’ll be your job to engage with our visitors in an informative and exciting way and welcome them into our houses.

Salary: 12.25 per hour.

Contract: This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays.

Potential start date: ASAP

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

You will be part of the Mid Ulster Collections & House team reporting to the Collections & House Officer at The Argory and working closely with our Collections Assistants and a group of enthusiastic House Volunteers.

The Argory was completed in 1824 and was home to four generations of the MacGeough Bond Family. The interior of this understated and intimate Neo-classical mansion house remains unchanged since 1900 and stepping inside reveals the eclectic tastes and interests of the family.

In your role you'll enjoy continuously learning about and interpreting the authentic history of the family, including describing their unique decorative collection to all visitors. You'll deliver information to both public and private groups, meaningfully engaging with young people and families to communicate the histories and conservation care involved in welcoming visitors to share in authentic histories at the Argory.

As a Service Assistant tour guide you’ll be passionate about the unique heritage location at The Argory and thrive on delivering exceptional customer service.

Your role is to bring the magic of this place alive. You’ll communicate with clarity, care and consideration, interacting with all our visitors including families, young people and tourists. In your role you'll deliver both self-guided and fully guided tours to our visitors, offering everyone a friendly and positive experience at our property. You'll be responsible for promoting a professional and engaging image of the National Trust and be able to inspire those around you with your enthusiasm for our conservation work in caring for our object collection and celebrating the history of the Argory Estate. You will be part of an energetic and enthusiastic House and Collections team and a core part of your job is to give flexible support to your colleagues and assist with team tasks.

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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