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Sales Consultant

Ann Summers
Pay £12.75 per hour
Location London, Greater London, W1D 1LP, United Kingdom
Contract time Part time

The Breakroom Take

5.2

Rated 5.2 out of 10, based on 121 employees who took the Breakroom Quiz

See all job reviews

  • People enjoy this job
  • Pays all ages fairly
  • Recommended by students
  • Respectful managers

About Ann Summers

Ann Summers is a retailer. They sell lingerie and adult products for women.

Job description from Ann Summers

Join the Ann Summers family for

GOOD VIBES ONLY!

We're a unique brand that strives to EMPOWER, lives to PUSH BOUNDARIES, gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE!

We're on the hunt for people who are PASSIONATE, RESULTS-DRIVEN and completely

SERVICE-OBSESSED to join our Marble Arch store as a RETAIL SALES ASSISTANT

12 contracted hours per week

£ 12.75 per hour

As a Sales Assistant with us, you'll get to work in a unique and exciting retail environment, striving and thriving at being the best you can be!

Putting service at the heart of everything we do, you'll build fantastic relationships with the retail customers, giving them the expert knowledge, they deserve.

To excel in this retail role you should have a real flair for selling, and with fantastic collections like ours, achieving your sales targets should be nothing but fun!

Being part of our great retail brand isn't the only thing we have on offer, you'll also bag yourself:

  • An impressive 50% staff discount
  • Performance related bonus
  • Career opportunities with our internal progression development journey
  • Fun in store initiatives
  • Wellness programme

...just to name a few of our fab benefits!

If you're currently working in a sales or service led environment, and you love our brand and what we stand for, apply with your CV to find out more!

We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted as soon as possible to discuss the role and their experience further.

At Ann Summers we are proud to continue embracing inclusion, diversity and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills and views.

Ann Summers complies with all GDPR policies and by responding to this ad your details will be kept on record for a total of 6 months unless expressed otherwise.

#TLSA

Job insights from Breakroom

Retail and sales assistants:

Sales assistants help customers and sell goods and services

What you’ll do as a retail and sales assistant:

  • Serve and advise customers
  • Take delivery of goods and stock
  • Arrange and display goods
  • Check for damaged or missing items
  • Handle customer payments, returns and refunds
  • Keep the store clean and tidy

Is it right for you?

This job may involve:

  • Dealing with customers
  • Standing
  • Wearing a uniform
  • Heavy lifting
  • Cleaning
  • Physical activities

Map

London, Greater London, W1D 1LP, United Kingdom

A map of the rough location for this vacancy

What employees say

Pay

    Needs improving
  • Most people aren’t paid a living wage

    Do Ann Summers pay sales assistants enough to live on?

    Most people are not paid a living wage.

    How we know this

    96% of people say they are paid below the Real Living Wage for where they live.

    Based on data from 26 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The current rates are £12.60 per hour, and £13.85 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do Ann Summers pay sales assistants market rates?

    Most people are paid above average for their job.

    How we know this

    74% of people are paid above average for the type of work they do.

    Based on data from 27 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Everyone is paid the same, whatever their age

    Do sales assistants at Ann Summers get paid the same regardless of age?

    Yes, people under the age of 21 get paid the same as those above 21.

    See what Ann Summers pays different age groups

    How we know this

    The average pay of under 21s is the same as those above 21.

    Based on data from 29 people who took the Breakroom Quiz between March 2023 and April 2025.

  • Needs improving
  • Most people don’t get paid breaks

    Do sales assistants at Ann Summers get paid breaks?

    No. Most people don’t get paid breaks.

    How we know this

    100% of people say they don’t get paid breaks.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Needs improving
  • Most people don’t get sick pay

    Do Ann Summers pay sales assistants sick pay?

    No. Most people don’t get proper sick pay.

    How we know this

    86% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 22 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Good
  • Most people don’t do unpaid extra work

    Do sales assistants at Ann Summers do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    70% of people report that they don’t do extra unpaid work.

    Based on data from 23 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Hours and flexibility

    Needs improving
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Ann Summers?

    Most people don’t get 4 weeks notice of when they’re working.

    How we know this

    • 50% of people with changing schedules report getting one week notice or less.
    • 7% of people with changing schedules report getting two weeks notice.
    • 25% of people with changing schedules report getting three weeks notice.
    • 18% of people with changing schedules report getting four weeks notice or more.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Good
  • Most people don’t worry about their hours

    Do sales assistants at Ann Summers worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    79% of people report they don’t worry about getting enough hours.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good
  • Most people get a choice of shifts

    Do sales assistants at Ann Summers get to choose the shifts they work?

    Most people get enough choice over which shifts they work.

    How we know this

    72% report that their manager gives them enough choice over which shifts they work.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Can be hard to change shifts

    How easy is it for sales assistants at Ann Summers to change shifts?

    Some people find it hard to change shifts.

    How we know this

    61% of people report that it’s hard to change shifts if they need to.

    Based on data from 18 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Good
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at Ann Summers?

    Most people find it easy to book holiday.

    How we know this

    71% of people report it’s easy to book holidays.

    Based on data from 24 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Okay
  • Shifts can get changed at short notice

    Do Ann Summers managers change sales assistants shifts at short notice?

    Some managers change people’s shifts at short notice.

    How we know this

    44% of people say their manager changes their shifts at the last minute.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most people find it easy to take sick leave

    How easy is it for sales assistants to take sick leave at Ann Summers?

    Most people find it easy to take sick leave.

    How we know this

    75% of people report that it’s easy to take time off if they are sick.

    Based on data from 24 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off when you need to.

    A good job should support you when you’re unwell and have systems in place that will allow you to take time off to recover when you need it.

  • Good
  • Most students say it’s good

    Is sales assistants at Ann Summers job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    82% of students report this is a good place to work if you’re studying.

    Based on data from 11 people who took the Breakroom Quiz between February 2023 and January 2025.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Workplace

    Good
  • Most people feel treated with respect

    Do sales assistants at Ann Summers feel treated with respect by their managers?

    Most people feel treated with respect by their managers.

    How we know this

    68% of people say they’re treated with respect by their managers.

    Based on data from 25 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Good
  • Most people get proper breaks

    Do sales assistants at Ann Summers get proper breaks?

    Most people get proper breaks.

    How we know this

    88% of people report that they get to take proper breaks.

    Based on data from 25 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Some people are stressed

    Is it stressful for sales assistants to work at Ann Summers?

    Some people feel stressed here.

    How we know this

    62% of people say they often feel stressed at work.

    Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Good
  • Most people enjoy their job

    Do sales assistants at Ann Summers enjoy their jobs?

    Most people enjoy their job.

    How we know this

    68% of people report they enjoy their job.

    Based on data from 25 people who took the Breakroom Quiz between March 2023 and February 2025.

  • Okay
  • Only some people recommend their team

    Do sales assistants at Ann Summers recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    36% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 28 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people get enough training

    Do sales assistants get enough training when they start at Ann Summers?

    Some people didn’t get enough training when they started.

    How we know this

    38% of people report they didn’t get enough training when they started working here.

    Based on data from 26 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Only some people get support to progress

    Are sales assistants given support to progress at Ann Summers?

    Only some people are given support to progress here.

    How we know this

    In the last year, 46% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 24 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Needs improving
  • Head office doesn’t understand what’s happening

    Do sales assistants think Ann Summers head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    81% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 21 people who took the Breakroom Quiz between April 2023 and April 2025.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good
  • Most people feel well informed by head office

    Do sales assistants feel well informed about how Ann Summers is doing?

    Most people feel well informed about how the company is doing.

    How we know this

    70% of people feel that they are kept well informed about how the company is doing as a whole.

    Based on data from 23 people who took the Breakroom Quiz between May 2023 and April 2025.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Find out more about working at Ann Summers

What Ann Summers employees say about their job

  • Best thing

    The team of sales assistants working together to make the store what it is

    Worst thing

    Not been able to book off peak
    Mangers been unfair

    4.2

    Sales assistant at Ann Summers, February 2025

  • Best thing

    My team.

    Worst thing

    Head office not involving stores in decisions. Only focused on data not people. Reducing/removing contracts last min.

    8.6

    Team leader at Ann Summers, January 2025

See more reviews
  • Best thing

    The people you work with. The discount and prosucts

    Worst thing

    Overlay sexually commemts / conversations with customers that the just assume is ok. The multiple targets you have to hit that are unrealistic and could face a disciplinary if not meet. Expect to much

    2.8

    Team leader at Ann Summers, September 2024

  • Best thing

    Most of the team I work with, training is great, 50% discount is great. Customers can be lovely and you feel like you make a difference. Short hours if you want that

    Worst thing

    Bullying and toxic sometimes. Feeling like you can't speak your mind. Rotas should be done 2 weeks in advance but often are half a week in advance so you can't plan anything. Hours can be too short,epuld rather have longer shifts. Not enough time to clean the shop, mop the floor etc once closed. Stressful

    2.8

    Sales assistant at Ann Summers, August 2024

  • Best thing

    The best think about working for Ann Summers is you get to build connections with customers and see their confidence grow right in front of you. I love the customer interactions and how Ann Summers is such an inclusive brand who is always looking at new ways for even more diversity.

    Worst thing

    Sometimes you can get customers who make you uncomfortable but I guess that’s retail really.

    8.8

    Sales consultant at Ann Summers, September 2023

  • Best thing

    Feeling fulfilled when employees better themselves

    Worst thing

    Not paid enough, huge workload, high expectations

    4.6

    Deputy manager at Ann Summers, March 2023

  • Best thing

    decent pay and discount

    Worst thing

    higher management are bullies and its hard to keep up with whats being asked of you in terms of sales

    3.7

    Sales assistant at Ann Summers, December 2022

  • Best thing

    The team I work with.

    Worst thing

    The rate of pay for responsibilities,
    Only statutory sick pay.
    Managers are pissy if you call in sick.
    Not enough staff.
    High turn over of staff.

    4.6

    Specialist at Ann Summers, October 2022

  • Best thing

    The discount, the staff and environment

    Worst thing

    Some of the people are … obsessive? They treat you as if you are a SW. We have call ups a lot that a really uncomfortable such as people doing sexual things on the phone where we have to hang up immediately

    8.7

    Sales assistant at Ann Summers, August 2022

  • Best thing

    The team and environment is a great positive, it makes coming to work easier and it’s easier to overcome any struggles with a team that cares and has respect for you.

    Worst thing

    There is a lot of pressure with selling, there’s always a huge list of things that needs doing. Customers can be wildly inappropriate at times which can be become scary and centre security do not take it seriously.

    6.0

    Team leader at Ann Summers, December 2021

  • More reviews from Ann Summers employees

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